Compare Emailgistics and Hiver 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$11.00 Per Month
Free
Emailgistics
Star Rating
(44)4.7 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$11.00 Per Month
Free Trial is available
Browse all 3 pricing plansHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Emailgistics. Users appreciate how Hiver enhances team collaboration through its shared inbox features, making it easier to manage support and sales queries without missing important communications.
- Users say that Hiver's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. This ease of setup allows teams to quickly adapt and start benefiting from features like email assignment and internal notes, which streamline operations and improve response times.
- According to verified reviews, Emailgistics shines in its ability to organize and prioritize emails, which has been described as a game-changer for teams overwhelmed by email management. Users have noted that this functionality has saved them countless hours, making it a valuable tool for maintaining productivity.
- Reviewers mention that while Emailgistics offers strong customer support, Hiver's collaborative features, such as tracking who is working on specific tasks, provide a more organized approach to managing shared inboxes. This capability is particularly beneficial for teams looking to enhance their workflow and accountability.
- Users highlight that Hiver's focus on small businesses allows it to cater specifically to their needs, with features designed to improve customer experience and reduce response times. In contrast, Emailgistics, while effective for mid-market teams, may not offer the same level of tailored support for smaller organizations.
- G2 reviewers note that both products have their strengths, but Hiver's higher total number of reviews indicates a more established user base and reliability in feedback. Users have expressed satisfaction with Hiver's ability to keep a record of email interactions, which enhances transparency and accountability within teams.
Pricing
Entry-Level Pricing
Emailgistics
Starter
$11.00
Per Month
For teams that need shared inboxes, automated routing, performance tracking, and real-time controls—All plans include no cost onboarding and instructor led training.
- Unlimited team inboxes
- Automated message assignment
- Standard workflow rules
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Emailgistics
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.0
41
9.0
990
Ease of Use
9.1
42
9.1
1,014
Ease of Setup
8.4
37
9.0
590
Ease of Admin
9.1
32
9.2
452
Quality of Support
9.4
39
9.2
918
Has the product been a good partner in doing business?
9.4
31
9.2
443
Product Direction (% positive)
10.0
41
9.1
983
Features by Category
Ticket and Case Management
Not enough data
8.8
211
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
189
Not enough data
8.6
208
|
Verified
Not enough data
8.1
112
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Not enough data
8.2
160
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Platform
Not enough data
7.5
175
|
Verified
Not enough data
7.8
160
Not enough data
8.8
214
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
207
|
Verified
Templates
8.1
8
Not enough data
5.0
7
Not enough data
7.9
7
Not enough data
6.7
6
Not enough data
Edit
5.0
7
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
Logistics
6.7
6
Not enough data
6.7
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
7.8
22
8.1
350
8.3
22
8.8
385
6.0
20
7.5
330
8.7
21
8.0
347
Integrations
9.1
23
6.8
286
Feature Not Available
9.3
395
5.6
16
7.1
281
Time Management
8.7
20
8.7
351
8.6
21
8.5
344
8.6
21
8.0
313
Generative AI
6.0
7
7.5
204
5.7
7
7.2
199
5.7
7
7.4
202
Agentic AI - Email Management
6.9
7
7.2
31
6.7
7
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Emailgistics and Hiver are categorized as Shared Inbox and Email Management
Unique Categories
Emailgistics is categorized as Email Template Builder
Hiver is categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Emailgistics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
11.6%
Insurance
9.3%
Transportation/Trucking/Railroad
7.0%
Retail
4.7%
Real Estate
4.7%
Other
62.8%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Discussions
Emailgistics has no discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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