Compare Agentforce Education (formerly Salesforce Education Cloud) and Dynamics 365 Sales 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
No pricing available
$210/month per user
Agentforce Education (formerly Salesforce Education Cloud)
Star Rating
(42)4.2 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Agentforce Education (formerly Salesforce Education Cloud)Dynamics 365 Sales
Star Rating
(1,612)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansAgentforce Education (formerly Salesforce Education Cloud) vs Dynamics 365 Sales
When assessing the two solutions, reviewers found Agentforce Education (formerly Salesforce Education Cloud) easier to use, set up, and administer. Reviewers also preferred doing business with Agentforce Education (formerly Salesforce Education Cloud) overall.
- Reviewers felt that Agentforce Education (formerly Salesforce Education Cloud) meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Agentforce Education (formerly Salesforce Education Cloud) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Agentforce Education (formerly Salesforce Education Cloud) over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Agentforce Education (formerly Salesforce Education Cloud)
No pricing availableDynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Agentforce Education (formerly Salesforce Education Cloud)
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.9
22
8.1
1,286
Ease of Use
8.9
22
7.4
1,292
Ease of Setup
7.4
9
7.2
412
Ease of Admin
8.1
9
7.6
383
Quality of Support
8.5
22
7.5
1,127
Has the product been a good partner in doing business?
9.2
12
7.8
378
Product Direction (% positive)
9.4
19
6.3
1,266
Features by Category
Sales Force Automation
Not enough data
8.1
965
|
Verified
Not enough data
7.9
679
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
7.8
970
|
Verified
Not enough data
7.6
735
|
Verified
Not enough data
7.9
867
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
719
|
Verified
Not enough data
8.0
768
|
Verified
Marketing Automation
Not enough data
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
820
|
Verified
Not enough data
7.6
642
|
Verified
Customer Support
Not enough data
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Reporting & Analytics
Not enough data
7.9
896
|
Verified
Not enough data
7.9
945
|
Verified
Not enough data
7.7
783
|
Verified
Mobile & Social
Not enough data
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Platform
Not enough data
8.1
293
|
Verified
Not enough data
8.1
308
|
Verified
Not enough data
8.2
301
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
291
|
Verified
Not enough data
7.8
254
|
Verified
Integration
Not enough data
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Generative AI
Not enough data
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Admissions and Enrollment Management
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Progress monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outreach
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Education (formerly Salesforce Education Cloud) and Dynamics 365 Sales share no categories
Unique Categories
Agentforce Education (formerly Salesforce Education Cloud) is categorized as Academic Advising, Admissions and Enrollment Management, Alumni Management, and School Management
Reviews
Reviewers' Company Size
Agentforce Education (formerly Salesforce Education Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
39.5%
Education Management
31.6%
Non-Profit Organization Management
5.3%
Research
2.6%
Primary/Secondary Education
2.6%
Other
18.4%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Alternatives
Discussions
Do universities use Salesforce?
2 Comments
AH
Salesforce has introduced EDA ( education data architecture), which is a plus for a CRM. Many universities uses Salesforce. As example, and ine middle-east...Read more
Types of Educational Institutions
2 Comments
LB
Super. I am excited to learn more about the new features of my favorite platform, which I often use for educational purposes. By the way, I recently found a...Read more
Agentforce Education (formerly Salesforce Education Cloud) has no more discussions with answers
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
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