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Compare Duda and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (87.6% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$19.00
$19.00 1 User per month billed annually Per Month
Duda
Star Rating
(779)4.6 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansDuda vs Freshdesk
When assessing the two solutions, reviewers found Duda easier to use, set up, and administer. Reviewers also preferred doing business with Duda overall.
- Reviewers felt that Duda meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Duda is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Duda over Freshdesk.
Pricing
Entry-Level Pricing
Duda
Basic
$19.00
Buy per Site (per month, billed annually)
- 1 Site & AWS hosting included
- Email support
- AI Text Assistant
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Duda
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
647
8.6
3,185
Ease of Use
9.2
649
8.8
3,207
Ease of Setup
9.3
525
8.6
2,266
Ease of Admin
9.3
484
8.7
2,155
Quality of Support
9.3
639
8.7
3,083
Has the product been a good partner in doing business?
9.3
477
8.8
2,079
Product Direction (% positive)
9.3
639
8.8
3,160
Features by Category
Ticket and Case Management
Not enough data
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2146
|
Verified
Not enough data
8.5
2037
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Content
8.9
232
|
Verified
Not enough data
8.9
243
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
8.0
248
|
Verified
Not enough data
8.7
211
Not enough data
8.0
187
Not enough data
8.6
231
|
Verified
Not enough data
7.8
212
|
Verified
Not enough data
8.5
221
|
Verified
Not enough data
Design
8.3
242
|
Verified
Not enough data
8.7
245
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
Platform
8.3
210
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
8.5
240
|
Verified
Not enough data
9.0
244
|
Verified
Not enough data
8.6
202
Not enough data
8.4
186
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.1
189
|
Verified
Not enough data
Agentic AI - Web Content Management
6.8
10
Not enough data
6.8
10
Not enough data
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Page Customization
9.3
195
|
Verified
Not enough data
8.6
196
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.6
192
|
Verified
Not enough data
Page Optimization
6.5
60
Not enough data
8.7
201
|
Verified
Not enough data
8.3
186
|
Verified
Not enough data
8.6
193
|
Verified
Not enough data
Integrations
7.7
164
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
Generative AI
8.2
79
Not enough data
Agentic AI - Landing Page Builders
7.7
11
Not enough data
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Platform Basics
8.6
37
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.4
37
Not enough data
Platform Additional Functionalities
8.1
37
Not enough data
7.7
35
Not enough data
7.7
34
Not enough data
Agentic AI - Web Design
7.0
17
Not enough data
6.0
16
Not enough data
7.0
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Agentic AI - Personalization
6.1
6
Not enough data
6.7
6
Not enough data
5.3
6
Not enough data
6.7
6
Not enough data
5.6
6
Not enough data
5.3
6
Not enough data
Customizations
8.4
534
Not enough data
9.1
540
Not enough data
8.4
506
Not enough data
8.9
464
Not enough data
Growth
8.4
509
Not enough data
8.3
506
Not enough data
7.7
455
Not enough data
7.3
439
Not enough data
9.0
488
Not enough data
Content
7.7
414
Not enough data
8.7
500
Not enough data
8.8
486
Not enough data
6.0
235
Not enough data
Support
9.4
386
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Duda and Freshdesk share no categories
Unique Categories
Duda is categorized as Landing Page Builders, Website Builder, Web Content Management, Web Design, and Personalization
Reviews
Reviewers' Company Size
Duda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
31.5%
Design
8.6%
Information Technology and Services
6.3%
Graphic Design
5.4%
Computer Software
4.8%
Other
43.5%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Discussions
What is Duda website builder?
4 Comments
JC
It's a great user-friendly website builder for those that don't have coding knowledge. You can make really amazing looking designs that other website...Read more
Is Duda a CMS?
3 Comments
TG
Duda is a world leading content management system that I would professionally choose over Squarespace and other platforms. I have over 200+ websites on Duda...Read more
Are Duda websites SEO-friendly?
2 Comments
Official Response from Duda
Very! Duda websites have a unique architecture that makes them super SEO-friendly so your clients’ sites receive a high rank in Google and Bing search...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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