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Compare Drift and TeamSupport 
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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$29.00 1 agent / month
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in its ticket creation user experience, scoring 9.0, which reviewers mention makes it easy to manage customer inquiries effectively. In contrast, Drift's ticket response user experience scored slightly lower at 8.8, indicating a less streamlined process for handling responses.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, highlighting its responsive customer service. On the other hand, Drift's quality of support is rated at 8.8, which, while still strong, suggests that TeamSupport may offer a more reliable support experience.
- Users on G2 say that TeamSupport's SLA management feature, rated at 8.4, provides robust tools for tracking service level agreements, which is crucial for businesses focused on compliance. Drift, however, does not have a dedicated SLA management feature, which may be a drawback for users needing strict adherence to service commitments.
- Reviewers mention that Drift shines in its live chat functionality, scoring 9.1, which users say enhances real-time customer engagement. TeamSupport, while offering solid features, does not match this level of performance in live chat, indicating that Drift may be the better choice for businesses prioritizing immediate customer interaction.
- G2 users report that TeamSupport's ticket collaboration feature, rated at 8.8, allows for seamless teamwork on customer issues, which is essential for larger teams. Drift's collaboration tools are less emphasized, suggesting that TeamSupport may be more suitable for organizations that require extensive internal communication on support tickets.
- Users say that Drift's customer-facing chatbot, rated at 8.9, is highly effective for lead qualification, making it a strong choice for businesses focused on sales automation. TeamSupport does not offer a comparable chatbot feature, which may limit its effectiveness in lead generation compared to Drift.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Drift
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.7
800
Ease of Use
8.7
1,030
8.8
802
Ease of Setup
8.4
507
8.5
396
Ease of Admin
8.5
473
8.8
389
Quality of Support
8.8
938
8.9
724
Has the product been a good partner in doing business?
8.9
472
9.2
393
Product Direction (% positive)
8.9
995
8.9
797
Features by Category
Ticket and Case Management
Not enough data
9.0
467
|
Verified
Not enough data
8.8
465
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
445
|
Verified
Not enough data
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Platform
Not enough data
7.6
154
|
Verified
8.4
461
|
Verified
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
8.4
29
8.4
118
7.8
27
8.7
129
8.5
27
8.6
93
8.8
28
Support Automation
Feature Not Available
8.6
28
8.4
148
8.7
28
8.8
139
8.6
27
8.5
93
8.9
29
Generative AI
8.0
32
8.4
19
7.8
32
8.5
19
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
6.7
7
7.7
81
6.2
7
7.3
81
5.0
6
Communication
9.2
542
|
Verified
8.9
111
8.5
538
|
Verified
8.6
114
7.8
323
|
Verified
8.0
49
8.6
414
|
Verified
8.2
63
7.9
189
Feature Not Available
Internal Use
8.4
461
|
Verified
8.4
281
|
Verified
8.7
471
|
Verified
8.2
79
8.5
472
|
Verified
8.3
70
8.2
409
|
Verified
8.4
77
8.3
372
|
Verified
8.2
54
8.1
402
|
Verified
8.1
61
Generative AI
7.4
20
8.1
20
Self-Service Experience
8.1
57
8.5
168
8.2
53
8.5
159
Feature Not Available
7.9
117
8.2
51
7.9
45
8.5
57
8.9
48
Self-Service Platform
8.6
57
8.8
46
8.7
60
8.8
47
8.2
59
7.7
45
8.5
58
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Categories
Categories
Shared Categories
Drift and TeamSupport are categorized as Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Customer Service Automation
TeamSupport is categorized as Help Desk, Social Customer Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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