Compare Drift and Olark
Drift vs Olark
When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.
- Reviewers felt that Olark meets the needs of their business better than Drift.
- When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Drift over Olark.
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
The set up was complicated and I don't think the agency that suggested it knew how it worked so it's been less than effective for us. I seem to miss conversations if I'm not online and there's no way to reach out to the people that I missed.
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
