When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
The set up was complicated and I don't think the agency that suggested it knew how it worked so it's been less than effective for us. I seem to miss conversations if I'm not online and there's no way to reach out to the people that I missed.
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