Reduce your software costs by 18% overnight

Compare Drift and Olark

See this
side-by-side comparison of Drift vs. Olark
based on preference data from user reviews. Drift rates 4.3/5 stars with 489 reviews. By contrast, Olark rates 4.3/5 stars with 214 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Drift
Drift
(489)
4.3 out of 5
Drift
Answer a few questions to help the Drift community
Have you used Drift before?
Yes
Olark
Olark
(214)
4.3 out of 5
Olark
Optimized for quick response
Answer a few questions to help the Olark community
Have you used Olark before?
Yes
Star Rating
Market Segments
Drift
Drift
Small-Business (51.6% of reviews)
Olark
Olark
Small-Business (49.5% of reviews)
Entry Level Price
Drift
Drift
$0
Olark
Olark
$17 per month

Drift vs Olark

When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.

  • Reviewers felt that Olark meets the needs of their business better than Drift.
  • When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Drift over Olark.
Categories
Shared Categories
Drift
Drift
Olark
Olark
Drift and Olark are categorized as Live Chat
Unique Categories
Olark
Olark has no unique categories
Pricing
Drift
Drift Pricing
Free
$0
Premium
Contact Us
Enterprise
Contact Us
Drift for Startups
Contact Us
Free Trial
Olark
Olark Pricing
Olark Live Chat
$17 per month
Free Trial
Ask a Question

Have questions for Drift and Olark?

Start a private conversation.
Ratings
Meets Requirements
Drift
Drift
8.7
Responses: 400
Olark
Olark
8.9
Responses: 202
Ease of Use
Drift
Drift
8.6
Responses: 403
Olark
Olark
9.3
Responses: 204
Ease of Setup
Drift
Drift
8.4
Responses: 250
Olark
Olark
9.0
Responses: 108
Ease of Admin
Drift
Drift
8.5
Responses: 253
Olark
Olark
9.0
Responses: 110
Quality of Support
Drift
Drift
8.8
Responses: 377
Olark
Olark
8.9
Responses: 168
Ease of Doing Business With
Drift
Drift
8.8
Responses: 249
Olark
Olark
9.1
Responses: 102
Product Direction (% positive)
Drift
Drift
8.5
Responses: 402
Olark
Olark
8.2
Responses: 205
Features
Communication
Pop-up Chat
Drift
Drift
9.4
Responses: 264
Verified Feature
Olark
Olark
9.3
Responses: 106
Verified Feature
Notifications
Drift
Drift
8.7
Responses: 256
Verified Feature
Olark
Olark
8.8
Responses: 104
Verified Feature
Targeted Emails
Drift
Drift
8.5
Responses: 120
Verified Feature
Olark
Olark
8.2
Responses: 52
In-App Messaging
Drift
Drift
9.0
Responses: 184
Verified Feature
Olark
Olark
Not enough data available
Co-Browsing
Drift
Drift
Not enough data available
Olark
Olark
Not enough data available
Internal Use
Customization
Drift
Drift
8.7
Responses: 211
Verified Feature
Olark
Olark
7.7
Responses: 93
Verified Feature
Conversation Archiving
Drift
Drift
8.9
Responses: 213
Verified Feature
Olark
Olark
8.9
Responses: 98
Verified Feature
Lead Development
Drift
Drift
8.8
Responses: 212
Verified Feature
Olark
Olark
8.3
Responses: 71
Verified Feature
Knowledge Base
Drift
Drift
8.4
Responses: 164
Verified Feature
Olark
Olark
Not enough data available
Team Inbox
Drift
Drift
8.7
Responses: 151
Verified Feature
Olark
Olark
Not enough data available
Customer Profiles
Drift
Drift
8.3
Responses: 162
Verified Feature
Olark
Olark
8.8
Responses: 28
Verified Feature
Reviewers' Company Size
Reviewers of both Drift and Olark were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Drift
Drift
51.6%
Olark
Olark
49.5%
Mid-Market
(51-1000 emp.)
Drift
Drift
42.2%
Olark
Olark
44.8%
Enterprise
(> 1000 emp.)
Drift
Drift
6.2%
Olark
Olark
5.7%
Reviewers' Industry
Drift
Drift Industry
Computer Software
27.3%
Information Technology and Services
17.3%
Marketing and Advertising
11.8%
Internet
4.2%
Financial Services
2.9%
Other
36.4%
Olark
Olark Industry
Computer Software
20.5%
Internet
11.9%
Retail
6.7%
Education Management
4.8%
Marketing and Advertising
4.3%
Other
51.9%
Reviews
Most Helpful Favorable Review
Drift
Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Olark
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Drift
G
Administrator in Professional Training & Coaching

The set up was complicated and I don't think the agency that suggested it knew how it worked so it's been less than effective for us. I seem to miss conversations if I'm not online and there's no way to reach out to the people that I missed.

Olark
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Discussions
Drift
Drift Discussions
How do I measure the effectiveness of conversational marketing?
2 comments
Offical Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Offical Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I scale conversational marketing?
2 comments
Offical Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
Olark
Olark Discussions
Monty the Mongoose crying
Olark has no discussions with answers
Request More InformationRequest More InformationAsk Olark a QuestionContact Olark
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community