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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (46.3% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$6.00 Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGoogle Workspace
Star Rating
(47,080)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansDocument360 vs Google Workspace
When assessing the two solutions, reviewers found them equally easy to use and administer. However, Google Workspace is easier to set up, while Document360 is easier to do business with overall.
- Document360 and Google Workspace both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Google Workspace.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Document360
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.1
37,346
Ease of Use
9.3
350
9.3
37,562
Ease of Setup
9.1
235
9.2
9,512
Ease of Admin
9.1
211
9.1
8,162
Quality of Support
9.5
335
8.6
29,752
Has the product been a good partner in doing business?
9.4
209
9.0
7,487
Product Direction (% positive)
9.5
312
8.7
36,073
Features by Category
File Management
Not enough data
9.2
7973
Not enough data
9.1
8029
Not enough data
9.0
8118
Not enough data
8.9
8159
Not enough data
9.0
7756
Agentic AI - Cloud Content Collaboration
Not enough data
7.5
115
Not enough data
7.7
115
Not enough data
7.8
114
Collaboration
Not enough data
9.0
7551
Not enough data
9.4
8326
Not enough data
9.2
7848
Not enough data
8.8
6834
Administration
Not enough data
9.1
6006
Not enough data
8.9
5835
Not enough data
9.1
5794
Not enough data
8.4
6275
Not enough data
8.7
5283
Not enough data
9.1
6397
Platform
Not enough data
9.3
2123
Not enough data
8.8
1728
Not enough data
8.8
1653
Not enough data
8.8
1493
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
2091
Not enough data
8.8
2222
Not enough data
8.7
2040
Business Instant Messaging
Not enough data
9.0
2181
Not enough data
9.0
2216
Business Instant Messaging
Not enough data
9.0
2262
Not enough data
9.1
2331
Not enough data
8.7
1880
Generative AI - Business Instant Messaging
Not enough data
8.3
254
AI - Business Instant Messaging
Not enough data
8.2
248
Not enough data
8.2
247
Not enough data
8.2
246
Not enough data
8.3
245
Agentic AI - Business Instant Messaging
Not enough data
8.3
136
Not enough data
8.3
135
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Presenter Tools
Not enough data
8.9
2772
Not enough data
8.4
2380
Not enough data
8.2
2260
Not enough data
8.7
2674
Conferencing Options
Not enough data
9.0
3030
Not enough data
9.0
3091
Not enough data
9.1
3181
Application Tools
Not enough data
8.7
2437
Not enough data
8.5
2512
Not enough data
9.1
2813
Agentic AI - Screen Sharing
Not enough data
8.0
171
Platform Basics
Not enough data
8.7
1784
Not enough data
8.8
1778
Not enough data
9.5
1802
Platform Content
Not enough data
8.6
1671
Not enough data
8.1
1676
Not enough data
8.3
1609
Not enough data
9.4
1773
Platform Additional Functionality
Not enough data
8.7
1572
Not enough data
9.1
1675
Not enough data
9.4
1703
Generative AI
Not enough data
8.4
518
Not enough data
8.1
508
Not enough data
7.7
504
Not enough data
8.3
511
Not enough data
7.3
496
Not enough data
8.0
503
Not enough data
7.9
500
Calculating
Not enough data
8.9
1818
Not enough data
8.9
1715
Insights
Not enough data
8.7
1691
Not enough data
8.9
1755
Editing
Not enough data
8.5
1696
Not enough data
9.4
1835
Not enough data
8.9
1754
Functionality
Not enough data
8.7
1557
Not enough data
9.2
1759
Not enough data
9.1
1777
Not enough data
9.5
1861
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Applications
Not enough data
9.3
1277
Not enough data
9.1
1231
Not enough data
8.4
1188
Collaboration
Not enough data
9.3
1259
Not enough data
8.9
1162
Not enough data
9.3
1247
Management
Not enough data
9.2
1238
Not enough data
9.1
1210
Not enough data
9.4
1249
Agentic AI - Office Suites
Not enough data
7.8
346
Not enough data
8.0
348
Collaboration Tools
Not enough data
9.0
5890
Not enough data
9.0
4146
Not enough data
8.3
3611
Not enough data
9.0
4196
Not enough data
8.9
3929
Meeting Coordination
Not enough data
9.1
5754
Not enough data
8.5
5131
Not enough data
8.8
5427
Not enough data
9.2
4134
Software Type
Not enough data
9.0
5711
Not enough data
9.2
4203
Not enough data
8.8
3775
Agentic AI - Video Conferencing
Not enough data
7.9
340
Not enough data
8.0
343
Not enough data
8.0
339
Survey Management
Not enough data
9.0
1008
Not enough data
9.0
1033
Not enough data
8.4
988
Not enough data
8.9
1006
Survey Customization
Not enough data
8.5
860
Not enough data
8.4
909
Not enough data
8.6
907
Not enough data
8.4
751
Survey Insights
Not enough data
8.8
989
Not enough data
8.4
757
Not enough data
9.0
966
Not enough data
9.0
962
Agentic AI - Survey
Not enough data
8.1
75
Not enough data
8.0
74
Not enough data
8.0
74
Calendar View
Not enough data
9.2
1411
Not enough data
9.1
1381
Shared Calendar
Not enough data
9.2
1423
Not enough data
9.1
1387
Accessibility
Not enough data
8.8
1208
Not enough data
8.6
1262
Integration
Not enough data
9.0
1325
Not enough data
8.9
1306
Not enough data
8.9
1313
Notifications
Not enough data
9.0
1353
Not enough data
8.7
1211
Generative AI
Not enough data
7.9
722
Not enough data
8.0
728
Not enough data
7.9
722
Agentic AI - Calendar
Not enough data
7.9
274
Design
Not enough data
8.6
1364
Not enough data
8.5
1372
Not enough data
8.4
1365
Collaboration
Not enough data
9.4
1459
Not enough data
9.3
1441
File Types
Not enough data
9.2
1457
Not enough data
9.0
1427
Not enough data
8.6
1187
Edit & Revise
Not enough data
9.1
1437
Not enough data
8.9
1390
Not enough data
9.2
1460
Integrate & Embed
Not enough data
9.2
1394
Not enough data
8.8
1257
Not enough data
9.0
1332
Operating System
Not enough data
9.1
1303
Not enough data
9.0
1282
Not enough data
8.3
1043
Generative AI
Not enough data
8.3
705
Not enough data
8.4
696
Not enough data
7.9
690
Not enough data
8.1
691
Not enough data
8.0
685
Agentic AI - Document Creation
Not enough data
7.9
260
Generative AI
Not enough data
8.3
785
Not enough data
8.3
782
Not enough data
8.0
780
Not enough data
7.8
285
Not enough data
8.2
284
Not enough data
8.0
280
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.9
74
Customizations
Not enough data
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Growth
Not enough data
8.4
334
Not enough data
8.5
360
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Content
Not enough data
8.9
387
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Support
Not enough data
8.4
149
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Google Workspace share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
9.1%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
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