Introducing G2.ai, the future of software buying.Try now
Compare Dixa and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$19.00 1 user per month billed annually
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,684)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dixa. Users appreciate its user-friendly interface that allows for easy navigation between profiles and tools, making it a preferred choice for many.
- According to verified reviews, Zendesk's implementation process is praised for its intuitive onboarding, which helps new users get up to speed quickly. In contrast, Dixa, while also user-friendly, has fewer recent reviews, which may indicate less widespread adoption or feedback.
- Users say that Zendesk's comprehensive ticketing system allows agents to efficiently create, assign, and resolve support tickets, enhancing productivity. Dixa also offers a unified interface for managing multiple communication channels, but some users feel it lacks the depth of features found in Zendesk.
- Reviewers mention that Zendesk's quality of support is highly rated, with users noting the effectiveness of its customer service. Dixa, while receiving positive feedback for its skill-based routing and queue management, has a smaller support community, which may affect the availability of resources.
- G2 reviewers highlight that Zendesk's extensive market presence and large volume of reviews lend credibility to its performance metrics. In contrast, Dixa's lower total number of reviews may limit the reliability of its ratings, despite some users finding it to be a great fit for their needs.
- Users report that both platforms offer strong ease of use, but Zendesk's higher ratings in specific areas like ticket creation and response automation suggest it may provide a more robust experience for teams handling a high volume of customer inquiries.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Dixa
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.6
5,139
Ease of Use
8.6
348
8.6
5,183
Ease of Setup
8.6
188
8.0
3,204
Ease of Admin
8.8
181
8.2
3,082
Quality of Support
8.7
333
8.4
4,817
Has the product been a good partner in doing business?
9.0
186
8.4
3,007
Product Direction (% positive)
8.6
340
8.0
4,792
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.8
2558
|
Verified
8.6
85
|
Verified
8.7
2573
|
Verified
8.6
87
|
Verified
8.5
2504
|
Verified
8.5
124
|
Verified
8.4
2346
|
Verified
8.0
107
|
Verified
8.2
1922
|
Verified
8.0
134
|
Verified
8.4
2401
|
Verified
8.3
119
|
Verified
8.6
2391
|
Verified
8.4
140
|
Verified
8.3
1861
|
Verified
Generative AI
7.6
7
7.6
384
7.9
7
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
8.6
28
8.5
2061
|
Verified
8.5
137
|
Verified
8.8
2313
|
Verified
8.8
135
|
Verified
8.4
1729
|
Verified
7.2
30
8.0
1430
|
Verified
8.5
145
|
Verified
8.0
1313
|
Verified
Platform
6.7
46
|
Verified
7.8
1388
|
Verified
7.7
85
|
Verified
8.0
1776
|
Verified
8.4
88
|
Verified
8.3
1948
|
Verified
8.5
69
|
Verified
8.2
1739
|
Verified
7.5
129
|
Verified
7.9
2342
|
Verified
8.0
146
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Feature Not Available
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Feature Not Available
7.8
32
Feature Not Available
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.1
860
8.7
95
8.3
717
8.4
81
8.2
684
7.9
30
8.2
749
Support Automation
8.4
91
8.2
714
8.4
106
8.3
757
8.3
93
8.4
711
7.6
31
8.1
788
Generative AI
7.6
11
7.8
204
7.0
11
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
8.0
10
Feature Not Available
8.2
10
7.9
206
7.9
11
Feature Not Available
Communication
8.3
36
8.6
950
|
Verified
8.0
43
8.5
964
|
Verified
Feature Not Available
8.1
720
8.1
36
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
7.7
85
|
Verified
8.0
1776
|
Verified
Feature Not Available
8.5
848
|
Verified
Feature Not Available
8.1
650
8.1
32
8.5
897
Feature Not Available
8.6
823
|
Verified
Feature Not Available
8.3
847
|
Verified
Generative AI
8.7
10
Feature Not Available
Self-Service Experience
8.3
31
8.5
1499
8.1
32
8.5
1436
Feature Not Available
8.0
1023
8.0
19
7.7
647
7.9
30
8.0
779
Self-Service Platform
8.4
29
8.2
827
Feature Not Available
8.2
841
Feature Not Available
7.7
657
Feature Not Available
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
8.3
7
7.8
67
7.8
6
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Zendesk for Customer Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, and Contact Center
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
