Compare Salesforce Service Cloud Software and Dixa 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$39.00 1 Per agent / Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansDixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dixa. Users appreciate its flexibility, noting that it allows for customization to meet various business needs, which is crucial for adapting to future requirements.
- Users say that Dixa offers a user-friendly interface that simplifies the management of multiple communication channels like phone, email, and chat from a single window. This unified approach helps reduce the hassle of switching between tools, making it a favorite for teams looking for efficiency.
- Reviewers mention that Salesforce Service Cloud provides a robust implementation process, with many users highlighting the intuitive onboarding wizard that makes getting started quick and easy. This is particularly beneficial for organizations that need to ramp up their customer support capabilities swiftly.
- According to verified reviews, Dixa shines in its skill-based routing and queue management features, which ensure that customers are connected to the right agent quickly. This capability is praised for enhancing the customer experience, making it easier for support teams to handle inquiries effectively.
- G2 reviewers report that while Salesforce Service Cloud has a higher overall satisfaction rating, Dixa's recent users have noted its agent-friendly design and management-friendly features, which provide easily digestible data. This makes Dixa a strong contender for teams that prioritize ease of use and quick access to information.
- Users say that Salesforce Service Cloud's extensive feature set, including advanced reporting and analytics, allows for in-depth performance analysis, which is essential for businesses looking to optimize their customer service operations. However, some users have expressed that Dixa's simplicity can be a double-edged sword, as it may lack some of the advanced functionalities that larger organizations might require.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Dixa
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.3
346
Ease of Use
8.4
5,383
8.6
348
Ease of Setup
7.9
4,139
8.6
188
Ease of Admin
8.2
1,536
8.8
181
Quality of Support
8.3
2,573
8.7
333
Has the product been a good partner in doing business?
8.7
1,517
9.0
186
Product Direction (% positive)
8.3
2,753
8.6
340
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.5
87
|
Verified
8.4
1208
|
Verified
8.6
85
|
Verified
8.3
1249
|
Verified
8.6
87
|
Verified
8.3
1161
|
Verified
8.5
124
|
Verified
8.1
985
8.0
107
|
Verified
7.9
1171
|
Verified
8.0
134
|
Verified
8.3
1153
|
Verified
8.3
119
|
Verified
8.5
1047
|
Verified
8.4
140
|
Verified
Generative AI
7.7
180
7.6
7
7.6
178
7.9
7
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
8.6
28
8.6
1210
|
Verified
8.5
137
|
Verified
8.1
852
8.8
135
|
Verified
8.0
810
|
Verified
7.2
30
8.1
769
8.5
145
|
Verified
Platform
7.8
555
|
Verified
6.7
46
|
Verified
8.3
819
|
Verified
7.7
85
|
Verified
8.6
694
|
Verified
8.4
88
|
Verified
8.3
620
|
Verified
8.5
69
|
Verified
8.2
1150
|
Verified
7.5
129
|
Verified
8.2
1167
|
Verified
8.0
146
|
Verified
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
8.3
11
8.7
67
7.7
11
8.7
69
8.5
12
Engagement
8.8
68
8.2
13
8.8
68
7.9
12
8.8
68
7.7
11
Performance
8.7
69
7.7
11
8.8
68
8.2
12
Generative AI
7.7
59
7.5
8
8.0
60
8.1
8
Knowledge Pages
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Knowledge Dissemination
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
275
8.4
98
|
Verified
7.3
269
7.9
89
|
Verified
7.9
273
8.5
96
|
Verified
7.3
266
7.3
53
|
Verified
8.8
280
9.1
105
|
Verified
Generative AI
7.0
217
7.3
22
Functions
7.9
269
8.4
152
|
Verified
8.0
266
8.6
164
|
Verified
7.6
258
8.2
120
|
Verified
7.2
254
Feature Not Available
7.2
256
Feature Not Available
7.2
259
8.1
72
|
Verified
7.7
259
7.6
75
|
Verified
8.0
258
8.0
72
|
Verified
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
8.5
156
|
Verified
8.5
260
8.7
145
|
Verified
8.5
258
7.7
164
|
Verified
7.7
247
8.2
74
|
Verified
7.7
252
8.0
75
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
7.9
57
8.8
24
7.9
57
Feature Not Available
7.4
56
Feature Not Available
7.8
56
Feature Not Available
7.6
56
Feature Not Available
Administration
8.2
57
8.5
21
8.3
56
8.4
25
8.4
56
8.2
25
7.6
55
7.5
19
7.7
55
8.3
21
Conversational Platform
8.5
103
8.1
122
8.7
101
8.7
95
8.1
100
8.4
81
8.2
104
7.9
30
Support Automation
8.1
102
8.4
91
8.1
100
8.4
106
8.1
101
8.3
93
8.0
98
7.6
31
Generative AI
7.4
96
7.6
11
7.5
95
7.0
11
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
8.0
10
7.7
107
8.2
10
7.7
108
7.9
11
Communication
8.5
310
|
Verified
8.3
36
8.6
329
|
Verified
8.0
43
8.4
275
|
Verified
Feature Not Available
8.5
277
|
Verified
8.1
36
7.8
160
Feature Not Available
Internal Use
8.3
819
|
Verified
7.7
85
|
Verified
8.3
296
|
Verified
Feature Not Available
8.5
288
|
Verified
Feature Not Available
8.4
318
|
Verified
8.1
32
8.5
289
|
Verified
Feature Not Available
8.7
323
|
Verified
Feature Not Available
Generative AI
7.3
127
8.7
10
Self-Service Experience
8.6
593
8.3
31
8.3
579
8.1
32
8.3
528
Feature Not Available
8.0
214
8.0
19
8.4
224
7.9
30
Self-Service Platform
8.4
223
8.4
29
8.6
229
Feature Not Available
7.6
199
Feature Not Available
8.5
215
Feature Not Available
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
8.3
7
7.9
81
7.8
6
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Dixa are categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Enterprise Feedback Management, and Customer Service Automation
Dixa is categorized as AI Customer Support Agents, Knowledge Base, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
