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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Starting at $25.00 1 User Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansSalesforce Service Cloud
Star Rating
(7,166)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its Customer Health Scores feature, providing detailed insights into customer engagement, while Dixa's customer monitoring capabilities are noted as slightly less comprehensive.
- Reviewers mention that Dixa's Web Chat functionality is superior, with a more intuitive user interface and faster response times compared to Salesforce Service Cloud, which has received mixed feedback on its chat features.
- G2 users highlight that Salesforce Service Cloud offers robust Ticket and Case Management tools, particularly in SLA Management, where it outperforms Dixa, which has been noted for its less effective SLA tracking.
- Users on G2 appreciate Dixa's Multi-Channel Coverage, especially in social media integration, which is rated higher than Salesforce Service Cloud, indicating a more seamless experience across various platforms.
- Reviewers say that Salesforce Service Cloud's Automation features, particularly in ticket resolution, are more advanced, allowing for greater efficiency in handling customer inquiries compared to Dixa's automation capabilities.
- Users report that Dixa shines in its Customer Support quality, with higher ratings for responsiveness and helpfulness, while Salesforce Service Cloud has received feedback indicating room for improvement in support quality.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Dixa
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.6
2,754
Ease of Use
8.6
348
8.4
5,329
Ease of Setup
8.6
188
7.9
4,088
Ease of Admin
8.8
181
8.2
1,524
Quality of Support
8.7
333
8.3
2,535
Has the product been a good partner in doing business?
9.0
186
8.7
1,505
Product Direction (% positive)
8.6
340
8.2
2,715
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.5
1201
|
Verified
8.6
85
|
Verified
8.4
1199
|
Verified
8.6
87
|
Verified
8.3
1228
|
Verified
8.5
124
|
Verified
8.3
1151
|
Verified
8.0
107
|
Verified
8.1
977
8.0
134
|
Verified
7.9
1165
|
Verified
8.3
119
|
Verified
8.3
1147
|
Verified
8.4
140
|
Verified
8.5
1025
|
Verified
Generative AI
7.6
7
7.6
175
7.9
7
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
8.6
28
8.4
1018
|
Verified
8.5
137
|
Verified
8.6
1202
|
Verified
8.8
135
|
Verified
8.1
843
7.2
30
8.0
803
|
Verified
8.5
145
|
Verified
8.0
763
Platform
6.7
46
|
Verified
7.8
552
|
Verified
7.7
85
|
Verified
8.3
816
|
Verified
8.4
88
|
Verified
8.6
691
|
Verified
8.5
69
|
Verified
8.3
608
|
Verified
7.5
129
|
Verified
8.2
1143
|
Verified
8.0
146
|
Verified
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
8.3
11
8.7
68
7.7
11
8.7
65
8.5
12
8.7
67
Engagement
8.2
13
8.8
66
7.9
12
8.8
66
7.7
11
8.7
66
Performance
7.7
11
8.6
66
8.2
12
8.8
66
Generative AI
7.5
8
7.7
57
8.1
8
7.9
58
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
7.4
274
7.9
89
|
Verified
7.3
268
8.5
96
|
Verified
7.9
272
7.3
53
|
Verified
7.3
265
9.1
105
|
Verified
8.7
279
Generative AI
7.3
22
7.0
216
Functions
8.4
152
|
Verified
7.9
268
8.6
164
|
Verified
8.0
265
8.2
120
|
Verified
7.6
257
Feature Not Available
7.2
253
Feature Not Available
7.2
255
8.1
72
|
Verified
7.2
258
7.6
75
|
Verified
7.7
258
8.0
72
|
Verified
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
8.5
156
|
Verified
7.9
254
8.7
145
|
Verified
8.5
259
7.7
164
|
Verified
8.5
257
8.2
74
|
Verified
7.7
246
8.0
75
|
Verified
7.6
251
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
7.9
56
Feature Not Available
7.9
56
Feature Not Available
7.4
55
Feature Not Available
7.8
55
Feature Not Available
7.6
55
Administration
8.5
21
8.2
56
8.4
25
8.3
55
8.2
25
8.4
55
7.5
19
7.6
54
8.3
21
7.7
54
Conversational Platform
8.1
122
8.5
101
8.7
95
8.6
99
8.4
81
8.0
98
7.9
30
8.2
101
Support Automation
8.4
91
8.1
99
8.4
106
8.1
98
8.3
93
8.0
99
7.6
31
7.9
96
Generative AI
7.6
11
7.4
94
7.0
11
7.4
93
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
8.0
10
7.7
107
8.2
10
7.7
106
7.9
11
7.7
107
Communication
8.3
36
8.5
309
|
Verified
8.0
43
8.6
328
|
Verified
Feature Not Available
8.4
274
|
Verified
8.1
36
8.5
276
|
Verified
Feature Not Available
7.8
159
Internal Use
7.7
85
|
Verified
8.3
816
|
Verified
Feature Not Available
8.3
295
|
Verified
Feature Not Available
8.5
287
|
Verified
8.1
32
8.4
317
|
Verified
Feature Not Available
8.5
288
|
Verified
Feature Not Available
8.7
321
|
Verified
Generative AI
8.7
10
7.2
126
Self-Service Experience
8.3
31
8.6
591
8.1
32
8.3
578
Feature Not Available
8.3
527
8.0
19
7.9
213
7.9
30
8.4
223
Self-Service Platform
8.4
29
8.4
222
Feature Not Available
8.6
227
Feature Not Available
7.6
198
Feature Not Available
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
8.3
7
8.0
79
7.8
6
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Dixa is categorized as AI Customer Support Agents, Knowledge Base, and AI Agents For Business Operations
Salesforce Service Cloud is categorized as Customer Service Automation, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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