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Compare Dixa and NiCE CXone Mpower 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Starting at $71.00 1 Agent Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansNiCE CXone Mpower
Star Rating
(1,727)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This capability allows teams to maintain situational awareness and improve customer service quality.
- Users say Dixa stands out for its unified interface, which simplifies the management of phone, email, and chat communications from a single window. This feature significantly reduces the need for agents to switch between tools, enhancing overall efficiency in customer interactions.
- Reviewers mention that NiCE CXone Mpower offers a customizable dashboard that helps users keep tabs on incoming calls and agent activities. This level of customization is praised for helping teams provide a higher overall service level, making it a valuable tool for daily operations.
- According to verified reviews, Dixa is noted for its skill-based routing and queue management features, which ensure that customers are quickly connected to the right agents. This functionality is particularly beneficial for teams looking to streamline their support processes and improve response times.
- G2 reviewers highlight that while NiCE CXone Mpower has a higher overall satisfaction score, Dixa is recognized for its user-friendly and intuitive design, making it easier for new team members to adapt quickly. This ease of use is a significant advantage for organizations with frequent onboarding.
- Users report that NiCE CXone Mpower's quality of support is solid, but Dixa receives slightly higher marks in this area, with users appreciating the responsive assistance they receive. This can be a crucial factor for teams that rely heavily on support for troubleshooting and guidance.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Dixa
Free Trial is available
NiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.7
1,192
Ease of Use
8.6
348
8.7
1,208
Ease of Setup
8.6
188
8.0
450
Ease of Admin
8.8
181
8.3
438
Quality of Support
8.7
333
8.3
1,112
Has the product been a good partner in doing business?
9.0
186
8.2
435
Product Direction (% positive)
8.6
340
8.2
1,109
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.8
8
8.6
85
|
Verified
8.5
8
8.6
87
|
Verified
8.8
8
8.5
124
|
Verified
9.0
8
8.0
107
|
Verified
8.1
8
8.0
134
|
Verified
8.8
8
8.3
119
|
Verified
8.8
8
8.4
140
|
Verified
9.0
8
Generative AI
7.6
7
Not enough data
7.9
7
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
9.5
7
8.5
137
|
Verified
9.6
8
8.8
135
|
Verified
9.2
8
7.2
30
8.1
7
8.5
145
|
Verified
9.0
8
Platform
6.7
46
|
Verified
8.3
7
7.7
85
|
Verified
9.1
11
8.4
88
|
Verified
8.8
7
8.5
69
|
Verified
8.8
7
7.5
129
|
Verified
8.8
7
8.0
146
|
Verified
8.3
7
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Quality Assurance
8.3
11
9.0
254
7.7
11
9.0
238
8.5
12
8.8
264
Engagement
8.2
13
9.0
239
7.9
12
9.0
251
7.7
11
8.8
239
Performance
7.7
11
8.9
239
8.2
12
9.2
257
Generative AI
7.5
8
5.4
19
8.1
8
5.6
19
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
9.1
626
|
Verified
7.9
89
|
Verified
8.5
327
|
Verified
8.5
96
|
Verified
8.5
353
|
Verified
7.3
53
|
Verified
8.3
297
|
Verified
9.1
105
|
Verified
8.6
351
|
Verified
Generative AI
7.3
22
7.1
49
Functions
8.4
152
|
Verified
8.8
654
|
Verified
8.6
164
|
Verified
9.0
692
|
Verified
8.2
120
|
Verified
8.9
548
|
Verified
Feature Not Available
8.7
387
|
Verified
Feature Not Available
8.8
458
|
Verified
8.1
72
|
Verified
9.0
554
|
Verified
7.6
75
|
Verified
8.8
557
|
Verified
8.0
72
|
Verified
8.7
498
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
8.1
7
Administrative
8.5
156
|
Verified
8.6
517
|
Verified
8.7
145
|
Verified
8.9
547
|
Verified
7.7
164
|
Verified
8.6
643
|
Verified
8.2
74
|
Verified
9.0
514
|
Verified
8.0
75
|
Verified
8.9
431
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
9.3
289
|
Verified
Feature Not Available
9.2
280
|
Verified
Feature Not Available
8.9
226
|
Verified
Feature Not Available
9.0
227
|
Verified
Feature Not Available
8.6
177
|
Verified
Administration
8.5
21
8.9
230
|
Verified
8.4
25
9.2
271
|
Verified
8.2
25
9.0
295
|
Verified
7.5
19
8.7
220
|
Verified
8.3
21
9.0
227
|
Verified
Conversational Platform
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Not enough data
Support Automation
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Not enough data
Generative AI
7.6
11
Not enough data
7.0
11
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
36
Not enough data
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.4
38
Not enough data
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
10
Not enough data
8.2
10
Not enough data
7.9
11
Not enough data
Communication
8.3
36
Not enough data
8.0
43
Not enough data
Feature Not Available
Not enough data
8.1
36
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
85
|
Verified
9.1
11
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.7
10
Not enough data
Self-Service Experience
8.3
31
8.1
7
8.1
32
7.5
8
Feature Not Available
7.5
8
8.0
19
7.5
8
7.9
30
7.3
8
Self-Service Platform
8.4
29
8.3
8
Feature Not Available
8.3
8
Feature Not Available
7.9
8
Feature Not Available
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and NiCE CXone Mpower are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Dixa is categorized as Knowledge Base, Conversational Support, Live Chat, and AI Agents For Business Operations
NiCE CXone Mpower is categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Call Center Infrastructure (CCI), and Proactive Notification
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.6%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
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