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Compare Dixa and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$19.00 1 User per month billed annually Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dixa. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its SLA tracking and multi-channel support, allowing teams to stay organized and respond to customers efficiently. In contrast, Dixa, while user-friendly, has a lower overall satisfaction score.
- Users say that Freshdesk's implementation process is quick and intuitive, making it easier for teams to manage incoming support requests without switching tools constantly. Dixa, while also noted for its ease of use, does not have the same level of recent user feedback to support its effectiveness.
- Reviewers mention that Dixa's unified interface is beneficial for managing multiple communication channels from a single window, which reduces tool-switching. However, Freshdesk's robust ticket collaboration features and shared inbox functionality are highlighted as superior for team coordination.
- G2 reviewers highlight that Freshdesk's extensive feature set, including automation in ticket handling, significantly boosts productivity. Dixa, while offering skill-based routing, lacks the same breadth of features that Freshdesk provides, which may limit its effectiveness for larger teams.
- Users report that both platforms offer quality support, but Freshdesk's higher volume of recent reviews suggests a more active user base and ongoing improvements. Dixa's feedback indicates a strong user experience, but the lack of recent reviews raises questions about its current performance and updates.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Dixa
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.6
3,183
Ease of Use
8.6
348
8.8
3,205
Ease of Setup
8.6
188
8.6
2,264
Ease of Admin
8.8
181
8.7
2,154
Quality of Support
8.7
333
8.7
3,081
Has the product been a good partner in doing business?
9.0
186
8.8
2,078
Product Direction (% positive)
8.6
340
8.8
3,158
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.9
2223
|
Verified
8.6
85
|
Verified
8.8
2229
|
Verified
8.6
87
|
Verified
8.5
2145
|
Verified
8.5
124
|
Verified
8.5
2036
|
Verified
8.0
107
|
Verified
8.3
1800
|
Verified
8.0
134
|
Verified
8.5
2087
|
Verified
8.3
119
|
Verified
8.7
2008
|
Verified
8.4
140
|
Verified
8.2
1372
|
Verified
Generative AI
7.6
7
7.3
331
7.9
7
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
58
Communication Channels
8.6
28
8.6
1923
|
Verified
8.5
137
|
Verified
8.9
2069
|
Verified
8.8
135
|
Verified
8.4
1313
|
Verified
7.2
30
8.0
1193
|
Verified
8.5
145
|
Verified
7.9
940
|
Verified
Platform
6.7
46
|
Verified
8.0
1154
|
Verified
7.7
85
|
Verified
8.1
1662
|
Verified
8.4
88
|
Verified
8.6
1545
|
Verified
8.5
69
|
Verified
8.2
1142
|
Verified
7.5
129
|
Verified
8.0
1862
|
Verified
8.0
146
|
Verified
8.3
1959
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.3
433
8.7
95
8.3
381
8.4
81
8.3
373
7.9
30
8.4
308
Support Automation
8.4
91
8.4
389
8.4
106
8.4
409
8.3
93
8.2
373
7.6
31
8.2
314
Generative AI
7.6
11
7.4
209
7.0
11
7.4
206
Generative AI
8.0
10
7.9
118
8.2
10
7.9
117
7.9
11
7.6
116
Communication
8.3
36
8.8
585
|
Verified
8.0
43
8.7
602
|
Verified
Feature Not Available
8.7
496
|
Verified
8.1
36
8.5
200
Feature Not Available
8.2
202
Internal Use
7.7
85
|
Verified
8.1
1662
|
Verified
Feature Not Available
8.6
204
Feature Not Available
8.1
186
8.1
32
8.8
560
|
Verified
Feature Not Available
8.8
520
|
Verified
Feature Not Available
8.6
548
|
Verified
Generative AI
8.7
10
7.9
144
Self-Service Experience
8.3
31
8.7
960
8.1
32
8.6
913
Feature Not Available
8.3
687
8.0
19
8.2
241
7.9
30
8.4
258
Self-Service Platform
8.4
29
8.5
254
Feature Not Available
8.6
261
Feature Not Available
8.0
221
Feature Not Available
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
8.3
7
7.7
88
7.8
6
7.7
87
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
Freshdesk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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