Compare Dixa and Freshdesk 
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$19.00 1 User per month billed annually Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansFreshdesk
Star Rating
(3,717)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work, making it easier for support teams to handle multiple queries simultaneously.
- Users say Dixa's unified interface is a standout feature, allowing teams to manage phone, email, and chat from a single window. This integration minimizes the need to switch between tools, which enhances overall productivity and user experience.
- Reviewers mention that Freshdesk's ease of use is a major advantage, particularly for new hires who can quickly adapt without extensive training. The clean interface and intuitive navigation contribute to a less stressful daily support workflow.
- According to verified reviews, Dixa is praised for its skill-based routing and queue management, which ensure that customers are connected to the right agent quickly. This feature is particularly beneficial for teams looking to improve response times and customer satisfaction.
- G2 reviewers highlight that Freshdesk's customization options allow teams to tailor workflows to their specific needs, enhancing the overall effectiveness of their customer support operations. This flexibility is a key reason many users prefer Freshdesk.
- Users report that while Dixa is user-friendly and intuitive, it may not offer the same level of automation and ticket management features as Freshdesk, which could be a drawback for teams that rely heavily on these capabilities for efficiency.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Dixa
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.6
3,257
Ease of Use
8.6
348
8.9
3,279
Ease of Setup
8.6
188
8.6
2,336
Ease of Admin
8.8
181
8.7
2,198
Quality of Support
8.7
333
8.7
3,154
Has the product been a good partner in doing business?
9.0
186
8.8
2,121
Product Direction (% positive)
8.6
340
8.8
3,229
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.9
2238
|
Verified
8.6
85
|
Verified
8.8
2254
|
Verified
8.6
87
|
Verified
8.5
2179
|
Verified
8.5
124
|
Verified
8.5
2058
|
Verified
8.0
107
|
Verified
8.3
1807
|
Verified
8.0
134
|
Verified
8.5
2089
|
Verified
8.3
119
|
Verified
8.7
2018
|
Verified
8.4
140
|
Verified
8.3
1372
|
Verified
Generative AI
7.6
7
7.3
328
7.9
7
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Communication Channels
8.6
28
8.6
1925
|
Verified
8.5
137
|
Verified
8.9
2087
|
Verified
8.8
135
|
Verified
8.4
1313
|
Verified
7.2
30
8.0
1190
|
Verified
8.5
145
|
Verified
7.9
935
|
Verified
Platform
6.7
46
|
Verified
8.1
1156
|
Verified
7.7
85
|
Verified
8.1
1658
|
Verified
8.4
88
|
Verified
8.6
1548
|
Verified
8.5
69
|
Verified
8.3
1149
|
Verified
7.5
129
|
Verified
8.0
1875
|
Verified
8.0
146
|
Verified
8.3
1962
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.3
432
8.7
95
8.3
378
8.4
81
8.3
371
7.9
30
8.4
307
Support Automation
8.4
91
8.4
388
8.4
106
8.4
408
8.3
93
8.3
373
7.6
31
8.2
314
Generative AI
7.6
11
7.4
207
7.0
11
7.4
203
Generative AI
8.0
10
7.8
116
8.2
10
7.9
114
7.9
11
7.6
113
Communication
8.3
36
8.8
584
|
Verified
8.0
43
8.7
600
|
Verified
Feature Not Available
8.7
494
|
Verified
8.1
36
8.5
199
Feature Not Available
8.2
202
Internal Use
7.7
85
|
Verified
8.1
1658
|
Verified
Feature Not Available
8.6
203
Feature Not Available
8.2
186
8.1
32
8.8
558
|
Verified
Feature Not Available
8.8
518
|
Verified
Feature Not Available
8.6
546
|
Verified
Generative AI
8.7
10
7.9
140
Self-Service Experience
8.3
31
8.7
960
8.1
32
8.6
912
Feature Not Available
8.3
684
8.0
19
8.2
239
7.9
30
8.4
257
Self-Service Platform
8.4
29
8.5
253
Feature Not Available
8.7
261
Feature Not Available
8.0
222
Feature Not Available
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
8.3
7
7.8
86
7.8
6
7.7
85
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
Freshdesk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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