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Compare Discuss and Userback 
Featured Products
At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
Contact Us
Free
Discuss
Star Rating
(273)4.7 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansUserback
Star Rating
(241)4.7 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userback excels in providing a seamless user experience, particularly for small businesses. Users appreciate its straightforward interface, with one reviewer noting, "I like Userback because it makes it easy for clients to log any UI and functionality issues directly in our accounts."
- Users say Discuss stands out for its robust support during research sessions, with many highlighting the availability of tech support and the reliability of audio and video quality. One user mentioned, "I like that there is always a tech support person to help," which enhances the overall experience during focus groups and interviews.
- According to verified reviews, Userback's implementation process is praised for its simplicity, with users noting that the initial setup was very easy. This is a significant advantage for teams looking to quickly integrate feedback tools into their workflow.
- Reviewers mention that Discuss offers excellent project setup and onboarding for respondents, making it particularly useful for conducting research. Users appreciate the ease of getting started, with one stating, "The ease of project set-up, onboarding respondents and live support during groups are particularly useful."
- G2 reviewers highlight that while Userback has a strong focus on feedback collection, it may not cater as effectively to larger research needs compared to Discuss, which is designed for more comprehensive research projects. This distinction is crucial for teams with varying requirements.
- Users report that both platforms have similar star ratings, but Discuss's higher G2 Score indicates a broader satisfaction level among users, particularly in the context of research capabilities. This suggests that teams focused on in-depth user research may find more value in Discuss.
Pricing
Entry-Level Pricing
Discuss
Pro
Contact Us
Get started with our core features for research
- Live Research
- Asynchronous Research
- Off-Platform Research
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Discuss
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
212
9.1
157
Ease of Use
9.2
215
9.3
158
Ease of Setup
8.9
127
9.3
138
Ease of Admin
9.1
82
9.3
130
Quality of Support
9.4
205
9.5
125
Has the product been a good partner in doing business?
9.5
84
9.6
118
Product Direction (% positive)
9.5
204
9.3
146
Features by Category
User Response Methods
7.6
124
8.4
40
|
Verified
8.7
141
8.9
38
|
Verified
9.4
155
Feature Not Available
7.6
116
9.4
51
|
Verified
7.8
125
9.4
48
|
Verified
Participant Selection
7.6
112
8.2
29
Feature Not Available
Feature Not Available
7.3
104
8.7
40
|
Verified
7.4
111
Feature Not Available
Insights
8.1
120
8.6
37
|
Verified
8.6
126
8.4
45
|
Verified
8.1
114
8.2
41
|
Verified
Generative AI
7.6
66
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
Not enough data
9.4
91
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.1
70
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
8.2
82
Feature Not Available
9.0
83
Not enough data
8.0
75
Not enough data
Feature Not Available
Not enough data
7.6
64
Feature Not Available
Feedback Management
8.0
77
Not enough data
7.8
72
Not enough data
8.4
82
Not enough data
8.8
82
Not enough data
Insights
8.1
69
Feature Not Available
8.1
85
Feature Not Available
8.1
70
Not enough data
Agentic AI - Demo Automation
5.2
7
Not enough data
5.0
6
Not enough data
4.5
7
Not enough data
6.4
7
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Discuss and Userback are categorized as Consumer Video Feedback and User Research
Reviews
Reviewers' Company Size
Discuss
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
48.0%
Consumer Goods
7.8%
Marketing and Advertising
5.3%
Food & Beverages
4.9%
Research
4.1%
Other
29.9%
Marketing and Advertising
26.6%
Computer Software
18.8%
Information Technology and Services
12.1%
Design
9.2%
Internet
6.3%
Other
27.1%
Discussions
Any fun Discuss.io "hacks" you can share? I appreciate learning new things.
1 Comment
Official Response from Discuss
Hello Jennifer,
We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using...Read more
Discuss has no more discussions with answers
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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