Compare Dialpad Support and Intermedia Contact Center 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Contact Us 1 Seats Per Month
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansIntermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in providing real-time visibility with its live dashboards, making it easy for users to monitor agent availability and customer wait times. This feature is particularly appreciated for helping identify bottlenecks in service.
- Users say that Intermedia Contact Center offers a reliable VoIP phone system, with many highlighting the absence of connection issues or static. This reliability is a significant advantage for businesses that prioritize clear communication.
- According to verified reviews, Dialpad Support's AI-driven transcript feature enhances clarity in conversations, allowing agents to follow discussions more effectively. This capability is praised for improving the overall customer experience.
- Reviewers mention that Intermedia Contact Center has made significant improvements in its chat functionality, enabling agents to communicate seamlessly with each other and clients. This feature is noted for enhancing collaboration within teams.
- G2 reviewers highlight that while both products have strong support, Intermedia Contact Center stands out with its high-quality customer service, with users noting quick and friendly responses during the onboarding process.
- Users report that Dialpad Support provides a more user-friendly setup experience, with many finding the initial configuration straightforward. This ease of setup is a crucial factor for businesses looking to implement a new support system quickly.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Intermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Free Trial
Dialpad Support
Free Trial is available
Intermedia Contact Center
No trial information availableRatings
Meets Requirements
8.9
449
8.5
18
Ease of Use
8.9
526
8.8
18
Ease of Setup
8.9
248
8.1
18
Ease of Admin
8.8
200
8.6
18
Quality of Support
8.8
420
9.1
18
Has the product been a good partner in doing business?
9.0
197
8.9
18
Product Direction (% positive)
9.0
425
8.7
18
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
154
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Feature Not Available
Feature Not Available
Not enough data
Generative AI
8.3
36
Not enough data
Functions
8.9
128
9.1
13
|
Verified
8.6
134
9.1
13
|
Verified
8.4
130
8.8
12
|
Verified
8.1
139
Feature Not Available
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
135
8.1
12
|
Verified
8.7
123
9.2
13
|
Verified
8.5
136
9.2
13
|
Verified
8.7
141
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Intermedia Contact Center are categorized as Contact Center
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Intermedia Contact Center is categorized as Contact Center Workforce
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
Intermedia Contact Center has no discussions with answers
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