Intermedia Contact Center Pricing Overview

Contact Center Pro

1 Seats Per Month

A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite. Sold with or without Intermedia Unite.

Contact Center Elite

1 Seats Per Month

Optimize your Customer Experience: A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience. Best-in-class, omni-channel contact center platform with custom integrations. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite. Sold with or without Intermedia Unite.

Inbound Voice Queues

Supervisor functions including monitor, barge, and whisper

Real-Time & Graphical Reports

Call Recording

Scheduled, Historical, and Custom Reports

Customizable IVRs

Skill-Based, Geo & Rule-based Routing

Email, Chat, and SMS channels add-ons

Chat, email, and SMS Channel Queues

Outbound Notification Campaigns (Voice, email & SMS

Schedule Manager

QA Evaluator Templates & Scoring

Custom CRM Integrations

Advanced self-service IVR applications

Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications.

Intermedia Contact Center has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Intermedia Contact Center is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Intermedia Contact Center must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

Perceived Cost

$$$$$

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Intermedia Contact Center Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Software

Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
NiCE CXone Mpower CXone Mpower Digital Agent	Starting at $71.001 Agent Per Month	Digital first package supports 30+ digital channels Common data sets and models Unified administration and user interface Digital Agent routing for 30+ channels Dedicated agent and supervisor workspace Prebuilt data visualization dashboard and reports Digital recording and storage Show More
Aircall Essentials	$30User/Month (Billed Annually - 3 User Minimum)	Improves the performance of any team Unlimited users Unlimited inbound calls (toll-free excluded) Integrations and API Smart queuing Phone Support Instant numbers Custom music and messages Opening hours IVR (Vocal server) Ring groups Assign & comment calls Call recording Analytics Conference call Tags Warm & blind transfers Pause resume recording Show More

Various alternatives pricing & plans

Pricing information for the above various Intermedia Contact Center alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Intermedia Contact Center Comparisons