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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$27.00 1 Users Per Year
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansVirtualPBX
Star Rating
(30)4.2 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$27.00 1 Users Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in AI Text Generation with a score of 9.2, while VirtualPBX lags behind at 8.8, indicating that Dialpad's generative AI capabilities are more robust and beneficial for users looking for advanced text functionalities.
- Reviewers mention that Dialpad Connect offers superior Call Management features, scoring 9.2 compared to VirtualPBX's 8.4. This suggests that Dialpad provides a more comprehensive and user-friendly experience for managing calls effectively.
- G2 users highlight Dialpad's Ease of Setup with a score of 8.7, significantly higher than VirtualPBX's 6.3. This indicates that users find Dialpad Connect easier to implement, which can be a crucial factor for businesses looking to minimize downtime during onboarding.
- Users on G2 report that Dialpad Connect's Quality of Support is rated at 8.6, slightly better than VirtualPBX's 8.3. This suggests that Dialpad may provide a more responsive and helpful support experience, which is vital for troubleshooting and assistance.
- Reviewers mention that Dialpad Connect shines in Video Conferencing with a score of 8.3, while VirtualPBX does not have a specific score for this feature, indicating that Dialpad may offer a more integrated and effective video communication solution.
- Users say that Dialpad Connect's Voicemail to Email feature is highly rated at 9.1, which enhances productivity by allowing users to receive voicemails directly in their email. In contrast, VirtualPBX's Voicemail to SMS feature scores 8.9, showing that while it is useful, it may not be as efficient for all users.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
VirtualPBX
Pro
$27.00
1 Users Per Year
- Auto Attendant
- Ring Groups
- Digital Faxing
Free Trial
Dialpad Connect
Free Trial is available
VirtualPBX
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.3
22
Ease of Use
9.1
3,216
8.3
23
Ease of Setup
9.0
1,201
7.0
17
Ease of Admin
8.9
1,111
7.7
15
Quality of Support
8.5
2,485
8.4
22
Has the product been a good partner in doing business?
8.9
1,035
7.8
15
Product Direction (% positive)
8.2
3,051
5.9
20
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
8.5
18
|
Verified
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Feature Not Available
8.9
636
|
Verified
8.9
9
|
Verified
9.2
630
|
Verified
7.7
8
|
Verified
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
9.2
6
|
Verified
8.7
578
|
Verified
10.0
5
9.1
691
|
Verified
9.6
8
Advanced Features
8.7
643
|
Verified
7.9
13
|
Verified
8.7
514
|
Verified
7.8
12
|
Verified
9.3
787
|
Verified
9.5
10
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and VirtualPBX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
VirtualPBX is categorized as Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VirtualPBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Hospital & Health Care
6.7%
Health, Wellness and Fitness
6.7%
Consulting
3.3%
Telecommunications
3.3%
Retail
3.3%
Other
76.7%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
VirtualPBX has no discussions with answers
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