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Compare Dialpad Connect and Gryphon ONE 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Enterprise (78.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Contact Us Per Year
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGryphon ONE
Star Rating
(442)4.2 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, particularly with its AI-powered features like real-time transcription and sentiment analysis. These tools provide instant insights during calls, making it easier for users to stay engaged without the hassle of manual note-taking.
- Users say Gryphon ONE shines in compliance management, with features that simplify regulatory adherence. Reviewers appreciate the platform's inbuilt DNC functionalities, which significantly reduce manual work and enhance confidence in campaign compliance.
- According to verified reviews, Dialpad Connect offers a more user-friendly setup process, with many users highlighting its intuitive interface that facilitates quick onboarding. This ease of use is reflected in its higher ratings compared to Gryphon ONE.
- Reviewers mention that Gryphon ONE is particularly beneficial for enterprise-level users, with a strong focus on compliance and campaign management. However, some users feel it may not cater as effectively to smaller businesses, which could limit its appeal in that market segment.
- Users highlight Dialpad Connect's connectivity features, which allow seamless communication without needing to use personal phone numbers. This functionality is especially appreciated by those in recruitment, as it simplifies candidate interactions.
- G2 reviewers note that while Gryphon ONE has a solid support system, Dialpad Connect's overall support experience is slightly less favorable. Users have reported that while both platforms are good partners in business, Dialpad Connect's support could improve in responsiveness compared to Gryphon ONE's more robust offerings.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Gryphon ONE
Gryphon ONE Advanced Edition
Contact Us
Per Year
Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations.
- All Foundation Features
- Web Service API
- Salesforce Integration
Free Trial
Dialpad Connect
Free Trial is available
Gryphon ONE
No trial information availableRatings
Meets Requirements
8.9
3,196
8.7
332
Ease of Use
9.1
3,216
8.5
347
Ease of Setup
9.0
1,201
8.5
122
Ease of Admin
8.9
1,111
8.3
125
Quality of Support
8.5
2,485
8.8
311
Has the product been a good partner in doing business?
8.9
1,035
8.9
120
Product Direction (% positive)
8.2
3,051
6.5
342
Features by Category
Lead Facilitation
7.9
27
Feature Not Available
7.7
27
Feature Not Available
8.3
27
Feature Not Available
8.3
28
Feature Not Available
Organization
8.3
27
Feature Not Available
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Feature Not Available
8.1
26
Feature Not Available
Generative AI
9.1
17
Feature Not Available
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Compliance
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
6.4
7
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
6.0
8
Not enough data
6.9
6
Integration
Not enough data
7.6
7
Not enough data
6.7
6
Not enough data
7.9
7
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Feature Not Available
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feature Not Available
Feedback Sources
8.5
19
Feature Not Available
8.3
18
Feature Not Available
7.7
19
Feature Not Available
8.8
19
Feature Not Available
Generative AI
8.7
18
Feature Not Available
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
8.1
117
|
Verified
Feature Not Available
7.5
92
|
Verified
9.1
637
8.3
156
|
Verified
9.1
652
8.0
125
|
Verified
8.8
14
Not enough data
Contacts
8.7
649
7.7
100
8.6
576
Feature Not Available
8.6
517
7.9
128
|
Verified
Insights
8.5
493
7.5
99
|
Verified
8.7
554
8.4
149
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.1
70
8.3
405
Feature Not Available
9.3
16
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Gryphon ONE are categorized as Feedback Analytics, AI Sales Assistant, and Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Gryphon ONE is categorized as Call Compliance, Contact Center Quality Assurance, Conversation Intelligence, and Sales Coaching
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gryphon ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Security and Investigations
39.0%
Financial Services
17.3%
Telecommunications
8.4%
Insurance
8.4%
Marketing and Advertising
3.5%
Other
23.5%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Gryphon ONE has no discussions with answers
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