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Compare Dialpad Connect and FreePBX 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansFreePBX
Star Rating
(15)4.4 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FreePBXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in its AI Text Generation feature, scoring 9.2, which allows for efficient communication and content creation, while FreePBX's AI Text Generation received a lower score of 8.8, indicating less advanced capabilities in this area.
- Reviewers mention that FreePBX shines with its Automated Attendants feature, achieving a perfect score of 10.0, which enhances user experience by providing seamless call routing, whereas Dialpad Connect scored 8.8, suggesting it may not be as robust in this functionality.
- G2 users highlight that Dialpad Connect's Voicemail to Email feature is highly rated at 9.1, making it easy for users to manage messages, while FreePBX's Voicemail to SMS feature, although rated at 8.9, may not provide the same level of convenience for users who prefer email notifications.
- Users on G2 report that both products perform well in Conference Calls, with FreePBX and Dialpad Connect both scoring 8.8, but reviewers mention that Dialpad Connect offers a more user-friendly interface, making it easier for small businesses to manage their calls.
- Reviewers say that Dialpad Connect's integration capabilities, scoring 8.6, allow for better connectivity with other tools, while FreePBX, although also scoring 8.6, may require more technical expertise to set up and manage integrations effectively.
- Users report that FreePBX's native VoIP feature scored a perfect 10.0, indicating exceptional performance in voice quality and reliability, while Dialpad Connect scored 9.2, suggesting it may not match the same level of performance in VoIP services.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
FreePBX
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
FreePBX
No trial information availableRatings
Meets Requirements
8.9
3,195
9.4
8
Ease of Use
9.1
3,215
8.8
8
Ease of Setup
9.0
1,200
8.9
6
Ease of Admin
8.9
1,111
8.9
6
Quality of Support
8.5
2,484
9.0
8
Has the product been a good partner in doing business?
8.9
1,035
9.4
6
Product Direction (% positive)
8.2
3,050
8.5
8
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and FreePBX share no categories
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, VoIP Providers, and Video Conferencing
FreePBX is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreePBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Telecommunications
20.0%
Wholesale
6.7%
Transportation/Trucking/Railroad
6.7%
Mechanical or Industrial Engineering
6.7%
Market Research
6.7%
Other
53.3%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
FreePBX has no discussions with answers
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