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Compare Desku.io and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
Free Trial Per Month
$19.00 1 User per month billed annually Per Month
Desku.io
Star Rating
(31)4.8 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Desku.io. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's ticket management capabilities, including SLA tracking and multi-channel support, are particularly effective in helping teams stay organized. In contrast, while Desku.io offers a unified ticketing dashboard, it lacks the depth of features that Freshdesk provides.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, making it easier for teams to manage incoming support requests without switching tools. Desku.io, while easy to set up, does not have the same level of comprehensive support features, which may hinder larger teams.
- According to verified reviews, Freshdesk's quality of support is highly rated, with users highlighting its ability to align tickets to respective agents effectively. Desku.io, on the other hand, receives praise for its clean design and mobile app, but some users feel it lacks robust support options.
- Users report that Freshdesk's ticket collaboration features are superior, allowing for seamless teamwork on support tickets. Desku.io does offer features like custom views and tagging, but it may not provide the same level of collaborative efficiency as Freshdesk.
- Reviewers highlight that Freshdesk's extensive feature set, including automation and integrations, makes it a better choice for businesses looking for a comprehensive help desk solution. Desku.io, while offering a free trial and a sleek interface, may not meet the needs of users requiring more advanced functionalities.
Pricing
Entry-Level Pricing
Desku.io
FREE TRIAL
Free Trial
Per Month
Explore Desku.io
- 2 Agents
- 10 Articles
- Unlimited Products
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Desku.io
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.8
22
8.6
3,185
Ease of Use
10.0
22
8.8
3,207
Ease of Setup
10.0
12
8.6
2,266
Ease of Admin
9.7
12
8.7
2,155
Quality of Support
10.0
22
8.7
3,083
Has the product been a good partner in doing business?
9.9
12
8.8
2,079
Product Direction (% positive)
10.0
22
8.8
3,160
Features by Category
Ticket and Case Management
9.9
14
8.9
2224
|
Verified
10.0
13
8.8
2230
|
Verified
9.9
14
8.5
2146
|
Verified
9.9
14
8.5
2037
|
Verified
8.6
13
8.3
1800
|
Verified
8.9
12
8.5
2088
|
Verified
9.4
12
8.7
2009
|
Verified
9.4
12
8.2
1373
|
Verified
Generative AI
9.4
8
7.3
331
10.0
8
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Communication Channels
9.7
15
8.6
1923
|
Verified
9.4
14
8.9
2070
|
Verified
9.8
15
8.4
1314
|
Verified
8.8
13
8.0
1194
|
Verified
Feature Not Available
7.9
941
|
Verified
Platform
8.8
14
8.0
1156
|
Verified
9.8
9
8.1
1663
|
Verified
9.6
14
8.6
1546
|
Verified
9.5
14
8.2
1142
|
Verified
9.6
14
8.0
1862
|
Verified
10.0
14
8.3
1960
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Feature Not Available
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Feature Not Available
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
9.5
7
7.9
118
9.5
7
7.9
117
Feature Not Available
7.6
116
Communication
9.8
9
8.8
585
|
Verified
9.8
9
8.7
602
|
Verified
Feature Not Available
8.7
496
|
Verified
9.6
9
8.5
200
Feature Not Available
8.2
202
Internal Use
9.8
9
8.1
1663
|
Verified
10.0
7
8.6
204
9.0
7
8.1
187
9.4
9
8.8
560
|
Verified
10.0
8
8.8
521
|
Verified
9.6
8
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Feature Not Available
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desku.io and Freshdesk are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Desku.io is categorized as Conversational Marketing and Chatbots
Freshdesk is categorized as AI Customer Support Agents, Complaint Management, and Social Customer Service
Reviews
Reviewers' Company Size
Desku.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.7%
Marketing and Advertising
9.7%
Information Technology and Services
9.7%
Consumer Services
6.5%
Staffing and Recruiting
3.2%
Other
32.3%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
What is Desku.io used for?
1 Comment
GN
Desku.io is an AI-driven customer support software designed for e-commerce and SaaS businesses.
It offers features such as AI-powered chatbots,...Read more
Desku.io has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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