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Compare Deskpro and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.99 1 Resolution
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansFin by Intercom
Star Rating
(3,727)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskpro. Users appreciate its intuitive interface and the ability to keep customer conversations organized, which enhances productivity.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the ease of setup and the helpfulness of the Content and Guidance docs. This contrasts with Deskpro, where some users find the setup less intuitive, despite its user-friendly interface.
- Reviewers mention that Fin by Intercom's live chat functionality is particularly strong, with features like macros that streamline communication. In comparison, Deskpro's live chat capabilities are seen as less robust, leading to a less satisfying experience for users who prioritize real-time customer interaction.
- According to verified reviews, both products are praised for their ease of use, but Fin by Intercom stands out with a higher score in this area. Users appreciate how it simplifies daily tasks, while Deskpro, although user-friendly, has received feedback indicating it could improve in certain functionalities.
- G2 reviewers highlight that Fin by Intercom offers superior automation features, which help in managing customer interactions efficiently. Users have noted the effectiveness of its response automation, whereas Deskpro's automation features are perceived as less advanced, impacting overall workflow efficiency.
- Users report that while both platforms provide good support, Fin by Intercom's quality of support is slightly lower than Deskpro's. However, Fin by Intercom compensates with a more extensive knowledge base and proactive assistance features, making it a valuable resource for users seeking guidance.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Deskpro
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.8
2,835
Ease of Use
8.3
84
8.9
2,865
Ease of Setup
8.3
62
8.4
1,474
Ease of Admin
8.4
44
8.6
1,315
Quality of Support
8.7
74
8.6
2,731
Has the product been a good partner in doing business?
8.8
44
8.8
1,312
Product Direction (% positive)
8.4
82
8.8
2,686
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.6
1100
|
Verified
8.6
73
|
Verified
8.8
1118
|
Verified
8.7
73
|
Verified
8.7
1096
|
Verified
8.3
72
|
Verified
8.6
1145
|
Verified
7.9
69
|
Verified
8.3
680
|
Verified
8.3
72
|
Verified
8.8
1136
|
Verified
8.7
72
|
Verified
8.8
1060
|
Verified
8.0
66
|
Verified
8.6
961
|
Verified
Generative AI
6.4
45
8.3
247
6.3
45
8.2
248
Agentic AI - Help Desk
5.0
10
7.8
61
4.8
10
8.2
61
5.0
10
7.9
61
Communication Channels
8.2
72
|
Verified
8.8
891
|
Verified
8.8
72
|
Verified
8.8
1090
|
Verified
7.0
66
|
Verified
9.4
1264
|
Verified
6.7
57
8.3
812
6.1
55
|
Verified
7.6
522
Platform
6.6
59
|
Verified
8.1
720
|
Verified
8.0
70
|
Verified
8.2
1267
|
Verified
8.3
67
|
Verified
8.7
823
|
Verified
7.7
62
|
Verified
8.6
789
|
Verified
7.6
66
|
Verified
8.1
1015
|
Verified
7.6
67
|
Verified
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
227
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
612
Not enough data
8.9
583
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
811
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Automation
Not enough data
8.4
209
Not enough data
8.3
208
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
9.2
1441
|
Verified
8.5
11
|
Verified
8.9
1449
|
Verified
8.8
10
|
Verified
8.7
1191
|
Verified
9.4
8
|
Verified
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
8.0
70
|
Verified
8.2
1267
|
Verified
9.4
9
|
Verified
8.7
1095
|
Verified
9.0
8
|
Verified
8.2
1043
|
Verified
9.0
10
|
Verified
8.7
1248
|
Verified
9.4
9
|
Verified
8.9
1319
|
Verified
8.5
10
|
Verified
8.6
1287
|
Verified
Generative AI
6.9
8
8.2
94
Self-Service Experience
8.2
22
8.9
653
7.9
21
8.9
651
7.2
19
Feature Not Available
6.9
9
8.2
490
7.9
11
8.4
535
Self-Service Platform
7.9
12
8.7
531
7.4
11
8.7
535
5.2
7
8.4
476
6.7
12
8.6
522
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
48
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.3
8
Feature Not Available
7.9
8
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
176
Not enough data
8.0
176
Not enough data
7.7
164
Not enough data
8.5
174
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
165
Automation
Not enough data
8.2
165
Not enough data
7.9
159
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Fin by Intercom are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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