Compare Deskpro and Fin by Intercom 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.99 1 Outcome
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansFin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, with a clean and simple interface that resonates well with small businesses. Users appreciate its functionality across various support options, making it a versatile choice for customer service.
- Users say that Deskpro offers a highly configurable platform, allowing for tailored setups that meet specific workflow needs. This flexibility is highlighted by reviewers who enjoy the integration with Shortcut, which streamlines task management and reduces missed information.
- According to verified reviews, Fin by Intercom stands out for its AI capabilities, particularly its ability to pull content from articles and previous responses. This feature has been beneficial for support teams, enabling them to provide accurate and up-to-date answers to customers.
- Reviewers mention that while Deskpro has a great user interface, it sometimes lacks the advanced automation features that Fin by Intercom offers. Users of Fin appreciate the automated responses and ticket management, which enhance efficiency in handling customer inquiries.
- G2 reviewers highlight that Fin by Intercom has a significantly higher overall satisfaction score compared to Deskpro, reflecting its strong performance in areas like ease of use and setup. Users find the onboarding process intuitive, which helps teams get up and running quickly.
- Users report that both products have their strengths in support quality, but Deskpro's support quality score is slightly higher. However, Fin by Intercom's ability to share detailed information and screenshots with customers has garnered positive feedback, making it a strong contender for those prioritizing customer communication.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Deskpro
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.7
2,877
Ease of Use
8.2
87
8.9
2,907
Ease of Setup
8.2
64
8.4
1,510
Ease of Admin
8.4
44
8.6
1,340
Quality of Support
8.7
75
8.6
2,773
Has the product been a good partner in doing business?
8.8
44
8.8
1,336
Product Direction (% positive)
8.3
84
8.8
2,728
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.6
1102
|
Verified
8.5
76
|
Verified
8.8
1122
|
Verified
8.6
75
|
Verified
8.7
1100
|
Verified
8.3
72
|
Verified
8.6
1151
|
Verified
7.9
70
|
Verified
8.3
681
|
Verified
8.3
73
|
Verified
8.8
1138
|
Verified
8.7
73
|
Verified
8.8
1063
|
Verified
8.1
68
|
Verified
8.6
964
|
Verified
Generative AI
6.4
45
8.3
249
6.3
45
8.2
249
Agentic AI - Help Desk
5.0
10
7.8
62
4.8
10
8.3
62
5.0
10
7.9
62
Communication Channels
8.2
73
|
Verified
8.8
894
|
Verified
8.8
73
|
Verified
8.8
1093
|
Verified
7.0
66
|
Verified
9.4
1269
|
Verified
6.7
57
8.3
812
6.1
55
|
Verified
7.6
523
Platform
6.7
60
|
Verified
8.1
722
|
Verified
8.0
70
|
Verified
8.2
1270
|
Verified
8.3
67
|
Verified
8.7
826
|
Verified
7.7
62
|
Verified
8.7
791
|
Verified
7.5
67
|
Verified
8.1
1018
|
Verified
7.6
67
|
Verified
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
155
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
Not enough data
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
9.2
1443
|
Verified
8.5
11
|
Verified
8.9
1451
|
Verified
8.8
10
|
Verified
8.7
1192
|
Verified
9.4
8
|
Verified
9.1
1358
|
Verified
Not enough data
8.2
595
Internal Use
8.0
70
|
Verified
8.2
1270
|
Verified
9.4
9
|
Verified
8.7
1095
|
Verified
9.0
8
|
Verified
8.2
1043
|
Verified
9.0
10
|
Verified
8.7
1251
|
Verified
9.4
9
|
Verified
8.9
1321
|
Verified
8.5
10
|
Verified
8.6
1289
|
Verified
Generative AI
6.9
8
8.2
94
Self-Service Experience
8.3
23
9.0
657
7.9
21
8.9
653
7.3
20
Feature Not Available
6.9
9
8.2
491
7.9
11
8.4
536
Self-Service Platform
8.1
13
8.7
532
7.6
12
8.8
540
5.2
7
8.4
482
6.9
13
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.3
8
Feature Not Available
7.9
8
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Automation
Not enough data
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Fin by Intercom are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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