Compare Deskpro and Fin
At a Glance
Market Segments
Small-Business (46.8% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.99 1 Outcome
Deskpro
Star Rating
(97)4.2 out of 5
Market Segments
Small-Business (46.8% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plans
Fin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Deskpro stands out for its high configurability, allowing teams to tailor the software to their specific needs. This flexibility is highlighted by users who enjoy the integration with Shortcut, which streamlines task management and reduces missed information.
- Reviewers mention that Fin by Intercom has a significantly higher overall satisfaction score, reflecting its effectiveness in daily operations. Users frequently note that it "actually does the job" rather than just pretending to help, which is a common frustration with other solutions.
- According to verified reviews, Deskpro is praised for its user-friendly interface, making it easy for teams to manage tasks. Users appreciate the "nice simple layout," which contributes to a smoother workflow experience.
- G2 reviewers highlight that Fin by Intercom's ease of use is a major advantage, with many users finding the onboarding process intuitive. This contrasts with some experiences reported by Deskpro users, who sometimes face challenges in configuration despite its flexibility.
- Users report that while Deskpro offers solid support quality, Fin by Intercom's responsiveness and ability to refer complex queries to customer service representatives enhances the overall user experience, making it a preferred choice for many.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Deskpro
Free Trial is available
Fin
Free Trial is available
Ratings
Meets Requirements
8.5
88
8.8
2,898
Ease of Use
8.1
90
8.9
2,929
Ease of Setup
8.2
67
8.4
1,526
Ease of Admin
8.4
44
8.6
1,354
Quality of Support
8.7
77
8.6
2,792
Has the product been a good partner in doing business?
8.8
44
8.8
1,349
Product Direction (% positive)
8.3
87
8.8
2,748
Features by Category
Ticket and Case Management
8.6
79
|
Verified
8.6
1104
|
Verified
8.5
76
|
Verified
8.8
1126
|
Verified
8.6
75
|
Verified
8.7
1102
|
Verified
8.3
72
|
Verified
8.6
1154
|
Verified
7.9
70
|
Verified
8.3
682
|
Verified
8.3
73
|
Verified
8.8
1139
|
Verified
8.7
73
|
Verified
8.8
1064
|
Verified
8.1
68
|
Verified
8.6
966
|
Verified
Generative AI
6.4
45
8.3
249
6.3
45
8.2
250
Agentic AI - Help Desk
5.0
10
7.8
62
4.8
10
8.3
62
5.0
10
7.9
62
Communication Channels
8.2
73
|
Verified
8.8
895
|
Verified
8.8
74
|
Verified
8.8
1095
|
Verified
7.0
66
|
Verified
9.4
1271
|
Verified
6.7
57
8.3
813
6.1
55
|
Verified
7.6
525
Platform
6.7
60
|
Verified
8.1
723
|
Verified
8.1
71
|
Verified
8.2
1270
|
Verified
8.3
67
|
Verified
8.7
826
|
Verified
7.8
63
|
Verified
8.7
791
|
Verified
7.6
68
|
Verified
8.1
1019
|
Verified
7.6
67
|
Verified
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
86
Responses
Not enough data
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.9
51
Responses
Not enough data
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Platform
Not enough data
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Conversational Platform
Not enough data
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
156
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Generative AI
Not enough data
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
9.2
1445
|
Verified
8.5
11
|
Verified
8.9
1454
|
Verified
8.8
10
|
Verified
8.7
1194
|
Verified
9.4
8
|
Verified
9.1
1359
|
Verified
Not enough data
8.2
595
Internal Use
8.1
71
|
Verified
8.2
1270
|
Verified
9.4
9
|
Verified
8.7
1095
|
Verified
9.0
8
|
Verified
8.2
1043
|
Verified
9.0
10
|
Verified
8.7
1252
|
Verified
9.4
9
|
Verified
8.9
1321
|
Verified
8.5
10
|
Verified
8.6
1289
|
Verified
Generative AI
6.9
8
8.2
95
Self-Service Experience
8.3
23
9.0
662
7.9
21
8.9
658
7.3
20
Feature Not Available
6.9
9
8.2
493
7.9
11
8.4
541
Self-Service Platform
8.1
13
8.7
534
7.6
12
8.8
544
5.2
7
8.4
486
6.9
13
8.6
527
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
87
Not enough data
9.6(won by default)
90
Channels
Not enough data
9.4(won by default)
90
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
92
Not enough data
8.4(won by default)
82
Not enough data
8.8(won by default)
84
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.3
8
Feature Not Available
7.9
8
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
195
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
161
Not enough data
7.9
174
Not enough data
8.5
199
Automation
Not enough data
8.4
199
Not enough data
7.9
164
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.8
164
Not enough data
7.2
162
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Fin are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Fin is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer & Network Security
7.7%
Computer Software
6.6%
Mental Health Care
6.6%
Education Management
5.5%
Other
47.3%
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
