Compare Desk360 and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user per month billed annually
Desk360
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,793)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries much easier, as all tickets and emails are consolidated in one place, enhancing overall efficiency.
- Users say that Desk360 offers a hassle-free experience, particularly highlighting its straightforward ticketing process. Reviewers have noted that the support provided is prompt and effective, making it easy to transition from ticket creation to resolution.
- According to verified reviews, Zendesk for Customer Service stands out for its robust features, including generative AI capabilities that help create multi-level responses. This feature has been particularly praised for improving response times and customer satisfaction.
- Reviewers mention that while Desk360 has a strong focus on small businesses, it may lack some advanced features that larger organizations might require. However, users appreciate the quality of support, with many noting the invaluable assistance from the technical support team and project managers.
- Users highlight that Zendesk for Customer Service has a higher overall satisfaction score, reflecting its strong market presence and extensive user base. This is supported by a significant number of recent reviews, indicating that it remains a reliable choice for customer service needs.
- G2 reviewers indicate that while Desk360 has a slightly higher rating in ease of use and setup, Zendesk for Customer Service compensates with its comprehensive feature set and better integration capabilities, making it a more versatile option for diverse business needs.
Pricing
Entry-Level Pricing
Desk360
Basic Plan
$0.00
Per Month
Free for 1 user / 1 product
- Email Integration
- App Message Box Integration
- Web Contact Us Integration
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Desk360
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
39
8.6
5,175
Ease of Use
9.0
39
8.6
5,282
Ease of Setup
8.9
28
8.0
3,244
Ease of Admin
9.2
28
8.2
3,110
Quality of Support
9.3
40
8.4
4,910
Has the product been a good partner in doing business?
9.0
28
8.4
3,033
Product Direction (% positive)
8.6
33
8.0
4,831
Features by Category
Ticket and Case Management
8.1
26
8.8
2579
|
Verified
8.3
25
8.7
2606
|
Verified
8.0
25
8.5
2535
|
Verified
8.3
25
8.4
2368
|
Verified
8.0
22
8.2
1931
|
Verified
8.3
24
8.4
2407
|
Verified
8.0
22
8.6
2408
|
Verified
8.7
23
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
243
Not enough data
8.0
245
Communication Channels
7.9
30
8.5
2066
|
Verified
8.4
26
8.8
2329
|
Verified
8.0
27
8.4
1744
|
Verified
8.3
24
8.0
1434
|
Verified
Feature Not Available
8.0
1322
|
Verified
Platform
7.4
20
7.8
1389
|
Verified
7.3
20
8.0
1780
|
Verified
8.0
22
8.3
1955
|
Verified
8.4
20
8.2
1764
|
Verified
8.1
20
7.9
2366
|
Verified
8.2
22
8.0
2417
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
7.3
20
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk360 and Zendesk for Customer Service are categorized as Help Desk
Unique Categories
Desk360 has no unique categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Desk360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
14.0%
Program Development
6.0%
Marketing and Advertising
6.0%
Financial Services
6.0%
Other
46.0%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Which communication channels can be used for customer support on Desk360?
1 Comment
Official Response from Desk360
You can find out more on Desk360.comRead more
Does Desk360 offer guides, tutorials and or customer support?
1 Comment
Official Response from Desk360
As Desk360, we pride ourselves in offering unique customer experiences as well as our technical prowess. We do not limit ourselves to our clients providing a...Read more
Does Desk360 offer multi-user capability like teams?
1 Comment
Official Response from Desk360
You can get detailed info on groups and assignment on docs.desk360.com
You can find more on Desk360.com Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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