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# Delighted vs Qualtrics Market Research Comparison - What are their main differences?

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DelightedQualtrics Market Research[+ Add Product](#)

Reviews

**Delighted** [

4.7/5(59)

](https://www.g2.com/products/delighted/reviews#reviews)

**Qualtrics Market Research** [

4.4/5(3,019)

](https://www.g2.com/products/qualtrics-market-research/reviews#reviews)

Pricing

**Delighted**
Free Trial

**$0.00** · Free Starter

**Qualtrics Market Research**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Delighted**
\<1 monthFaster

Based on 11 responses

**Qualtrics Market Research**
2 months

Based on 46 responses

Return on Investment

**Delighted**
4 months16 months sooner

Based on 6 responses

**Qualtrics Market Research**
20 months

Based on 32 responses

Perceived Cost

**Delighted**
$$$$$

**Qualtrics Market Research**
$$$$$

Average Discount

**Delighted**
6%

**Qualtrics Market Research**
14%8% more

 ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Delighted**
Not enough data

**Qualtrics Market Research**
[
Ease of Use (295)
](https://www.g2.com/products/qualtrics-market-research/reviews?filters%5Bsentiment_snippet%5D=1259285&qs=pros-and-cons#reviews)[
Survey Creation (246)
](https://www.g2.com/products/qualtrics-market-research/reviews?filters%5Bsentiment_snippet%5D=1263803&qs=pros-and-cons#reviews)[
Survey Issues (79)
](https://www.g2.com/products/qualtrics-market-research/reviews?filters%5Bsentiment_snippet%5D=1262978&qs=pros-and-cons#reviews)[
Survey Limitations (62)
](https://www.g2.com/products/qualtrics-market-research/reviews?filters%5Bsentiment_snippet%5D=1263920&qs=pros-and-cons#reviews)

Integrations

**Delighted**
Not enough data

**Qualtrics Market Research**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b732647f0497d66fb1da41f5310ab733/fuel-cycle.png "Product Avatar Image")

Fuel Cycle

](https://www.g2.com/products/fuel-cycle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[
View all
](https://www.g2.com/products/qualtrics-market-research/integrations)

Screenshots

**Delighted**
 ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png)

**Qualtrics Market Research**
 ![Qualtrics Market Research screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/192440/Results-dashboards.png)

Ratings

Meets Requirements

**Delighted**

9.0

9.050

**Qualtrics Market Research**

8.9

8.92,516

Ease of Use

**Delighted**

9.6

9.650

**Qualtrics Market Research**

8.5

8.52,521

Ease of Setup

**Delighted**

9.4

9.438

**Qualtrics Market Research**

8.3

8.31,070

Ease of Admin

**Delighted**

9.4

9.438

**Qualtrics Market Research**

8.4

8.41,037

Quality of Support

**Delighted**

9.3

9.344

**Qualtrics Market Research**

8.7

8.72,190

Has the product been a good partner in doing business?

**Delighted**

9.5

9.535

**Qualtrics Market Research**

8.7

8.7965

Product Direction (% positive)

**Delighted**

8.8

8.849

**Qualtrics Market Research**

8.1

8.12,428

Features

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

Not enough data

7.6

19

User Response Methods

Survey

Not enough data

8.7(won by default)

14

Video Snippets

Not enough data

6.3(won by default)

8

Video Interview

Not enough data

5.7(won by default)

7

Photo Submission

Not enough data

7.3(won by default)

8

Text/Notes

Not enough data

8.3(won by default)

9

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

Not enough data

6.9(won by default)

9

In-Store

Not enough data

6.9(won by default)

8

On-Site

Not enough data

7.5(won by default)

8

Recruitment Pool

Not enough data

8.1(won by default)

8

Single Sign On

Not enough data

Not enough data

Insights

Analytics

Not enough data

8.9(won by default)

12

Collaboration

Not enough data

8.0(won by default)

9

Sorting

Not enough data

8.8(won by default)

10

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

6.9(won by default)

7

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Statistical Analysis[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

Not enough data

8.0

14

Administration

Quality Control

Not enough data

8.5(won by default)

12

Data Sampling

Not enough data

8.2(won by default)

12

Collaboration

Not enough data

8.9(won by default)

12

Multiple Data Sources

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Statistical Process Control

Not enough data

Not enough data

Capabilities

Data Visualization

Not enough data

8.3(won by default)

12

Survival Analysis

Not enough data

8.5(won by default)

12

Risk Data Attributes

Not enough data

8.3(won by default)

11

Cost Analysis

Not enough data

8.1(won by default)

12

Multivariate Analysis

Not enough data

Not enough data

What-if Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Bayesian Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Regression Analysis

Not enough data

Not enough data

Methodology

ANOVA Support

Not enough data

8.3(won by default)

10

Regression

Not enough data

7.0(won by default)

10

Time Series Analysis

Not enough data

7.1(won by default)

11

Generative AI

AI Text Generation

Not enough data

7.4(won by default)

9

AI Text Summarization

Not enough data

7.7(won by default)

10

Generative AI

Not enough data

Not enough data

Additional Functionality

Compliance Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Statistical Simulation

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Neural Network Modeling

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Data Preparation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Data Transformation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Association Discovery

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Data Clustering

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Storage

Not enough data

Not enough data

Decision Tree

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Market Intelligence[Hide 20 FeaturesShow 20 Features](javascript:void(0);)

Not enough data

6.9

11

Data collection

Natural Language Processing (NLP)

Not enough data

7.1(won by default)

7

Data Sources

Not enough data

7.4(won by default)

7

Custom Research Sources

Not enough data

8.1(won by default)

7

Lead Enrichment

Not enough data

6.9(won by default)

6

Advanced Data Collection

Not enough data

6.9(won by default)

7

Segment Trending

Web

Not enough data

6.0(won by default)

7

Social

Not enough data

6.1(won by default)

6

Benchmarks

Not enough data

7.4(won by default)

7

Finance 

Not enough data

5.7(won by default)

7

Analysis

Custom Dashboards

Not enough data

7.2(won by default)

9

Reports

Not enough data

7.7(won by default)

8

Integrations

Not enough data

5.8(won by default)

8

Platform

Search

Not enough data

7.0(won by default)

9

User, Role, And Access Management

Not enough data

6.9(won by default)

8

Mobile User Support

Not enough data

6.9(won by default)

9

Alerts

Not enough data

6.0(won by default)

8

Collaboration

Not enough data

7.1(won by default)

8

Compliance

Not enough data

7.1(won by default)

8

Agentic AI - Market Intelligence

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

8.5

511

Survey Management

Survey Builder

Not enough data

9.0(won by default)

457

Customizable Questions

Not enough data

9.1(won by default)

455

Templates

Not enough data

8.4(won by default)

397

Survey Distribution

Not enough data

8.9(won by default)

450

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

8.9(won by default)

433

Branding

Not enough data

8.5(won by default)

395

Multimedia Support

Not enough data

8.5(won by default)

359

Multilingual Surveys

Not enough data

8.6(won by default)

313

Survey Insights

Reporting & Analytics

Not enough data

8.5(won by default)

453

BI Tools Integration

Not enough data

8.4(won by default)

290

Data Exporting

Not enough data

8.7(won by default)

440

Permissions

Not enough data

8.5(won by default)

386

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

7.6(won by default)

12

Proactive Assistance

Not enough data

7.6(won by default)

12

Decision Making

Not enough data

8.4(won by default)

15

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Brand Intelligence[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

8.7

83

Brand Signals

Comparison

Not enough data

8.8(won by default)

66

AI

Not enough data

8.2(won by default)

65

Brand Health

Not enough data

9.0(won by default)

65

Brand Analytics

Trend Analysis

Not enough data

8.8(won by default)

68

Tracking

Not enough data

8.7(won by default)

69

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

8.2

7

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

8.9(won by default)

6

|

Verified

Not enough data

Survey Deployment

8.9(won by default)

6

|

Verified

Not enough data

Feedback Collection

8.3(won by default)

6

|

Verified

Not enough data

Device Responsiveness

7.8(won by default)

6

|

Verified

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

7.3(won by default)

5

|

Verified

Not enough data

Trigger Alerts

8.1(won by default)

6

Not enough data

Real-Time Analysis

7.5(won by default)

6

|

Verified

Not enough data

Real-Time Action

8.6(won by default)

6

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.7(won by default)

5

|

Verified

Not enough data

System Monitoring

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

Not enough data

Qualitative Research Support

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)

Delighted

Small-Business(50 or fewer emp.)

39.7%

Mid-Market(51-1000 emp.)

58.6%

Enterprise(\> 1000 emp.)

1.7%

[![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")](https://www.g2.com/products/qualtrics-market-research/reviews)

Qualtrics Market Research

Small-Business(50 or fewer emp.)

21.6%

Mid-Market(51-1000 emp.)

33.4%

Enterprise(\> 1000 emp.)

44.9%

Small-Business

(50 or fewer emp.)

39.7%

21.6%

Mid-Market

(51-1000 emp.)

58.6%

33.4%

Enterprise

(\> 1000 emp.)

1.7%

44.9%

Reviewers' Industry

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)
Delighted

Computer Software

19.0%

Information Technology and Services

15.5%

Internet

10.3%

Apparel & Fashion

3.4%

Building Materials

3.4%

Other

48.3%

[![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")](https://www.g2.com/products/qualtrics-market-research/reviews)
Qualtrics Market Research

Higher Education

21.1%

Education Management

11.7%

Research

7.7%

Information Technology and Services

6.7%

Market Research

4.3%

Other

48.5%

FAQs

## Delighted vs Qualtrics Market Research FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Qualtrics Market Research vs Delighted?

Qualtrics Market Research is distinguished by its robust feature set and enterprise focus, while Delighted stands out for ease of use and higher reviewer satisfaction scores.

| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) |
| --- | --- |
| 4.4/5 (3018 reviews) | 4.7/5 (60 reviews) |
| Enterprise | Mid-Market |
| 8.3 | 9.4 |
| 8.7 | 9.3 |
| Ease of Use (296 all-time mentions) | Ease of Use (recent reviews) |

### How do the pricing models of Qualtrics Market Research and Delighted compare?

Delighted is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **Qualtrics Market Research:** Reviewers frequently cite high licensing costs and note that the platform can be expensive, especially for smaller teams or projects.
- **Delighted:** Reviewers consistently highlight Delighted as a good value for the price, with the basic plan described as much cheaper than competitors and praised for its affordability for small businesses.
- **Switching reasons:** Several reviewers mention switching to Delighted for its lower cost and simpler pricing compared to other survey tools.

### What are the best alternatives to Qualtrics Market Research and Delighted?

The top 3 alternatives to Qualtrics Market Research and Delighted are AskNicely, SurveyMonkey, and SurveySparrow.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3018) | Enterprise | Reviewers cite high licensing costs, especially for smaller teams | Ease of Use (296 all-time mentions) |
| [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60) | Mid-Market | Praised for affordability and value, especially for small businesses | Ease of Use (recent reviews) |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050) | Mid-Market | — | — |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23901) | Small-Business | — | — |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2067) | Small-Business | — | — |

### Which Survey features should I prioritize when comparing Qualtrics Market Research and Delighted?

Buyers should prioritize ease of use, ease of setup, quality of support, survey creation, and reporting features when comparing Qualtrics Market Research and Delighted.

- **Ease of Use:** Qualtrics Market Research: 8.5; Delighted: 9.6
- **Ease of Setup:** Qualtrics Market Research: 8.3; Delighted: 9.4
- **Quality of Support:** Qualtrics Market Research: 8.7; Delighted: 9.3
- **Survey Creation:** Qualtrics Market Research: 246 all-time mentions; Delighted: frequently cited in recent reviews
- **Reporting:** Qualtrics Market Research: 48 all-time mentions; Delighted: frequently cited in recent reviews

### What are the pros and cons of Qualtrics Market Research vs Delighted?

Qualtrics Market Research's headline strength is its robust feature set, while Delighted's is its ease of use and high reviewer satisfaction.

- **Qualtrics Market Research strengths:** Robust features (109 all-time mentions), ease of use (296), survey creation (246), intuitive interface (99), advanced analytics, and strong data analysis (58).
- **Qualtrics Market Research trade-offs:** Steep learning curve (53), higher pricing (47), survey limitations (62), and limited customization (47).
- **Delighted strengths:** Ease of use (9.6 score), quick setup (9.4), high value for small businesses, intuitive templates, and strong customer support (9.3).
- **Delighted trade-offs:** Reviewers note limited advanced reporting and analytics, and some integration limitations in recent reviews.

### Is Qualtrics Market Research or Delighted better for small businesses?

Delighted is the better fit for small businesses, with a higher satisfaction score and positive small-business reviewer sentiment.

- **Qualtrics Market Research:** Largest segment is Enterprise; reviewers note higher costs and a steeper learning curve, making it less ideal for small businesses.
- **Delighted:** Largest segment is Mid-Market; reviewers consistently highlight its affordability, ease of use, and suitability for small business needs.

### Which Survey platform has better integrations?

Delighted is favored by reviewers for integrations, especially with Slack and other tools.

- **Qualtrics Market Research:** Reviewers mention integration with Microsoft ecosystem tools such as Azure DevOps and Power BI in recent reviews.
- **Delighted:** Reviewers frequently cite integrations with Slack, Salesforce, and Zapier, with positive sentiment about ease of connecting to these platforms.

### How do Qualtrics Market Research and Delighted compare on customer support?

Delighted scores higher on Quality of Support, with a 0.6-point advantage over Qualtrics Market Research (9.3 vs 8.7).

- **Qualtrics Market Research:** Reviewers describe support as helpful and responsive, but note occasional gaps in direct support and a need for more tutorials.
- **Delighted:** Reviewers consistently praise fast, friendly, and helpful support, with many citing quick response times and a positive onboarding experience.

### Which is easier to implement, Qualtrics Market Research or Delighted?

Delighted is easier to implement, with a 1.1-point higher Ease of Setup score than Qualtrics Market Research (9.4 vs 8.3).

- **Qualtrics Market Research:** Reviewers note that setup can be complex due to the platform's depth, with a steeper learning curve for advanced features.
- **Delighted:** Reviewers consistently highlight quick and simple setup, intuitive onboarding, and minimal technical barriers.

### Which product has better Security?

Qualtrics Market Research is more frequently cited for Security, the most mentioned feature across both products' reviews.

- **Qualtrics Market Research:** Security is cited as a strength in recent reviews, with reviewers mentioning HIPAA compliance and strong security features; 47 all-time mentions of security-related features and issues.
- **Delighted:** Security is not specifically highlighted in recent reviews or all-time mention counts.

Alternatives

**Delighted Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")

[
Medallia Agile Research
](/products/medallia-agile-research/reviews)

 ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply")

[
Nicereply
](/products/nicereply/reviews)

**Qualtrics Market Research Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![QuestionPro](https://images.g2crowd.com/uploads/product/hd_favicon/1554106208/questionpro.svg "QuestionPro")

[
QuestionPro
](/products/questionpro/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)