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At a Glance
Market Segments
Small-Business (90.9% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Starting at $39.00 1 License Per Month
$0.99 1 Resolution
Dashly
Star Rating
(67)4.7 out of 5
Market Segments
Small-Business (90.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $39.00 1 License Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a rating of 9.3, while Dashly shines even brighter with a 9.7 rating, indicating a more seamless and responsive chat experience.
- Reviewers mention that Dashly's email marketing capabilities, particularly in building and personalizing emails, receive high praise with a score of 9.1, compared to Intercom's 8.1, highlighting Dashly's superior customization options.
- G2 users note that Dashly's automated email responses are rated at 9.2, significantly higher than Intercom's 8.2, suggesting that Dashly provides a more effective solution for managing customer communications automatically.
- Users on G2 report that Dashly's A/B testing feature is particularly robust, scoring 9.3, while Intercom's A/B testing is rated lower at 7.7, indicating that Dashly offers more effective tools for optimizing marketing strategies.
- Reviewers mention that Dashly's mobile optimization is rated at 9.5, which is notably higher than Intercom's 8.1, suggesting that Dashly provides a better experience for users accessing the platform via mobile devices.
- Users say that Dashly's customer support quality is rated at 9.2, compared to Intercom's 8.7, indicating that Dashly may offer more responsive and helpful support for users needing assistance.
Pricing
Entry-Level Pricing
Dashly
Conversation
Starting at $39.00
1 License Per Month
Perfect for small teams (1-7 agents) Use this plan to consult your leads and convert them into paying customers.
- 1 active leadbot
- 1 active triggered message
- Live chat Team inbox
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Dashly
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
52
8.8
2,818
Ease of Use
9.4
54
8.9
2,848
Ease of Setup
9.4
34
8.4
1,457
Ease of Admin
9.2
31
8.6
1,304
Quality of Support
9.3
50
8.6
2,714
Has the product been a good partner in doing business?
9.1
29
8.8
1,301
Product Direction (% positive)
8.9
51
8.8
2,669
Features by Category
Email Marketing
9.2
22
Not enough data
9.0
23
Not enough data
8.9
21
Not enough data
9.3
22
Not enough data
Online Marketing
8.6
14
Not enough data
8.9
19
Not enough data
9.4
17
Not enough data
9.6
20
Not enough data
9.5
13
Not enough data
Lead Management
9.4
22
Not enough data
9.2
19
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
9.1
19
Not enough data
9.3
20
Not enough data
9.3
24
Not enough data
9.3
19
Not enough data
Campaign Management
9.6
17
Not enough data
9.0
15
Not enough data
9.0
14
Not enough data
8.6
11
Not enough data
Social
8.7
17
Not enough data
8.9
16
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.6
12
Not enough data
Reporting & Analytics
8.8
19
Not enough data
9.4
20
Not enough data
9.0
15
Not enough data
9.7
12
Not enough data
9.3
15
Not enough data
Platform
9.0
21
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.2
10
Not enough data
9.5
10
Not enough data
9.0
17
Not enough data
9.8
9
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.7
15
Not enough data
9.7
18
Not enough data
9.0
10
Not enough data
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
9.0
20
8.8
383
|
Verified
8.5
14
8.1
363
|
Verified
9.7
34
9.3
478
|
Verified
9.1
29
8.5
327
|
Verified
Channels
9.2
20
8.0
293
|
Verified
9.4
29
9.0
438
|
Verified
9.4
9
7.9
207
|
Verified
9.7
6
7.3
121
9.4
8
8.1
229
|
Verified
Customers
9.3
20
8.8
428
|
Verified
9.2
21
8.6
432
|
Verified
9.4
28
8.2
436
|
Verified
9.2
24
8.3
387
|
Verified
9.3
23
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Automation
Not enough data
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Generative AI
Not enough data
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Internal Use
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dashly and Fin by Intercom are categorized as Conversational Marketing
Unique Categories
Dashly is categorized as Marketing Automation
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Dashly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.2%
Computer Software
16.7%
Information Technology and Services
10.6%
E-Learning
6.1%
Education Management
4.5%
Other
40.9%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Dashly has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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