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Compare CustomerSuccessBox and Totango 
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At a Glance
Market Segments
Mid-Market (73.1% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
CustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in its Quality of Support, with a score of 8.5, while CustomerSuccessBox shines even brighter at 9.3, indicating a more responsive and helpful support team.
- Reviewers mention that CustomerSuccessBox offers superior Playbooks functionality, scoring 8.8 compared to Totango's 7.9, which allows users to create more effective customer engagement strategies.
- G2 users highlight that CustomerSuccessBox's Customer Monitoring feature is rated higher at 8.9, compared to Totango's 8.5, suggesting that it provides more comprehensive insights into customer behavior.
- Users on G2 report that Totango's Ease of Setup is rated lower at 7.3, while CustomerSuccessBox offers a more user-friendly experience with a score of 8.1, making it easier for teams to get started.
- Reviewers say that CustomerSuccessBox's Machine Learning capabilities are significantly better, scoring 8.3 compared to Totango's 6.7, which indicates a more advanced approach to predictive analytics.
- Users report that Totango's Customer Health Scores feature is rated at 8.2, while CustomerSuccessBox offers a more robust solution with a score of 8.8, allowing for better tracking of customer satisfaction and engagement.
Pricing
Entry-Level Pricing
CustomerSuccessBox
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
CustomerSuccessBox
Free Trial is available
Totango
No trial information availableRatings
Meets Requirements
8.5
102
8.3
966
Ease of Use
8.6
103
8.2
980
Ease of Setup
8.1
37
7.4
492
Ease of Admin
8.8
37
7.8
360
Quality of Support
9.3
100
8.4
814
Has the product been a good partner in doing business?
9.1
37
8.6
360
Product Direction (% positive)
9.3
89
8.7
943
Features by Category
Customer Information
8.8
76
|
Verified
8.2
772
|
Verified
8.9
74
|
Verified
8.5
752
|
Verified
8.7
74
|
Verified
8.4
746
|
Verified
8.7
75
|
Verified
7.7
639
|
Verified
8.6
74
|
Verified
8.5
759
|
Verified
8.6
72
|
Verified
8.0
697
|
Verified
8.3
48
7.3
569
|
Verified
Predictions
8.5
72
|
Verified
7.8
664
|
Verified
8.4
65
|
Verified
7.1
632
|
Verified
8.7
65
|
Verified
7.9
674
|
Verified
8.3
50
|
Verified
6.5
495
|
Verified
Platform
8.2
69
|
Verified
8.0
753
|
Verified
8.6
64
|
Verified
7.7
690
|
Verified
8.3
55
|
Verified
7.9
690
|
Verified
8.7
64
|
Verified
8.0
700
|
Verified
8.5
69
|
Verified
7.9
725
|
Verified
8.3
64
|
Verified
7.9
716
|
Verified
8.6
58
|
Verified
8.3
710
|
Verified
8.7
57
|
Verified
8.5
632
|
Verified
8.5
68
|
Verified
8.2
741
|
Verified
8.4
61
|
Verified
8.3
709
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
7.7
10
7.4
68
8.1
12
Feature Not Available
8.8
15
7.6
74
Intelligence
8.3
15
7.3
72
7.9
13
6.8
66
8.1
12
6.8
62
Mapping
9.1
13
Feature Not Available
9.0
13
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
8.7
15
8.2
221
8.7
14
7.9
212
8.8
13
8.0
202
Project Tracking
8.8
14
8.2
199
8.3
13
Feature Not Available
8.7
13
8.0
195
9.0
13
8.4
212
8.5
14
8.0
193
Customer Engagement
8.5
12
7.9
188
8.7
13
8.0
204
8.9
12
7.7
199
9.2
13
8.3
198
8.7
13
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerSuccessBox and Totango are categorized as Client Onboarding, Customer Success, and Customer Revenue Optimization
Unique Categories
CustomerSuccessBox has no unique categories
Totango is categorized as Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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