1. [Home](https://www.g2.com/) 2. ... 3. [Customer Success Software](https://www.g2.com/categories/customer-success) 4. [CustomerSuccessBox Discussions](https://www.g2.com/products/customersuccessbox/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8f1875a188f7781c37c976bf1c12b3e8/customersuccessbox.jpg "Product Avatar Image") ](/products/customersuccessbox/reviews) [ CustomerSuccessBox ](/products/customersuccessbox/reviews) (134)4.5/5 CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more. Show More * * * ### 72.0 Nps Score Already have CustomerSuccessBox? ### All CustomerSuccessBox Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is CustomerSuccessBox used for? ](/discussions/what-is-customersuccessbox-used-for) What is CustomerSuccessBox used for? [ Client Onboarding Software ](https://www.g2.com/tags/client-onboarding-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Revenue Optimization (CRO) Software ](https://www.g2.com/tags/customer-revenue-optimization-cro-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.&title=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Lokesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh K.") LK Loading... [Lokesh K.](https://www.g2.com/users/573b9bf9-d6fb-4ed1-94fe-4a6c0a34102e "Lokesh K.") • over 4 years ago Business Analyst Intern at Lead Squared || MBA : - Specializing in Operation and Human Resource || Computer Science Engineer Business Analyst Intern at Lead Squared || MBA : - Specializing in Operation and Human Resource || Computer Science Engineer More Options - [ # what is best use of this CSB in CRM industry ](/discussions/what-is-best-use-of-this-csb-in-crm-industry) like customer query solution tracking [ Customer Revenue Optimization (CRO) Software ](https://www.g2.com/tags/customer-revenue-optimization-cro-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Client Onboarding Software ](https://www.g2.com/tags/client-onboarding-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.&title=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Adithya H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adithya H.") AH Loading... [Adithya H.](https://www.g2.com/users/af7f353e-f8ce-4c56-8e3c-b717a679766a "Adithya H.") • over 5 years ago Student at CFA Institute Student at CFA Institute More Options - [ # Should customer success solution have mature AI recommendation with in-app walk through system ](/discussions/49824-should-customer-success-solution-have-mature-ai-recommendation-with-in-app-walk-through-system) Most of the CSM time is wasted in reactive tasks, CSMs should be enabled to configure a specific in-app walthrough to their solution which brings in more product adoption, Specific AI recommendation on warnings, oppurtunities would help plan the day for CSM. [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.&title=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CustomerSuccessBox+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CustomerSuccessBox+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%0aAsk+CustomerSuccessBox+questions+and+get+answers+from+expert+users+in+our+CustomerSuccessBox+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/customersuccessbox/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1527747584/customersuccessbox.svg "Product Avatar Image") ### Have you used CustomerSuccessBox before? Answer a few questions to help the CustomerSuccessBox community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcustomersuccessbox%2Fdiscuss%3Fsmall_ask%3Dcustomersuccessbox) No ## Top Contributors in CustomerSuccessBox 1 ![Swagata K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swagata K.") SK Loading... ### [Swagata K.](https://www.g2.com/users/63d05b5c-39f1-4e7e-931e-fffea711fd29 "Swagata K.") 2 pts 2 ![Lokesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh K.") LK Loading... ### [Lokesh K.](https://www.g2.com/users/573b9bf9-d6fb-4ed1-94fe-4a6c0a34102e "Lokesh K.") Business Analyst Intern 1 pt 3 ![Rajat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat K.") RK Loading... ### [Rajat K.](https://www.g2.com/users/e2d28a1a-39cb-4aed-b578-90e86b65d388 "Rajat K.") Solutions and Implementation Engineer 1 pt