# Top 10 CustomerSuccessBox Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 134 If you are considering CustomerSuccessBox, you may also want to investigate similar alternatives or competitors to find the best solution. Customer Success Software is a widely used technology, and many people are seeking popular, powerful software solutions with surveys, ai text summarization, and ai text generation. Other important factors to consider when researching alternatives to CustomerSuccessBox include task management and features. The best overall CustomerSuccessBox alternative is ChurnZero. Other similar apps like CustomerSuccessBox are Totango, Gainsight Customer Success, ClientSuccess, and Planhat. CustomerSuccessBox alternatives can be found in [Customer Success Software](https://www.g2.com/categories/customer-success) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation). ## Best Paid & Free Alternatives to CustomerSuccessBox - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Custify](https://www.g2.com/products/custify/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) ## Top 10 Alternatives to CustomerSuccessBox Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how CustomerSuccessBox stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Education Management, and Telecommunications, and find the best product for your business. ### 1. [ChurnZero](https://www.g2.com/products/churnzero/reviews) By ChurnZero **Average Rating:** 4.7/5 **Total Reviews:** 1,610 ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Reviewers say compared to CustomerSuccessBox, ChurnZero is: - More expensive - Better at meeting requirements - Easier to do business with Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs ChurnZero](https://www.g2.com/compare/churnzero-vs-customersuccessbox) **Compare ChurnZero with other alternatives:** - [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango) - [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [ChurnZero vs ClientSuccess](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ChurnZero vs Planhat](https://www.g2.com/compare/churnzero-vs-planhat) - [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify) - [ChurnZero vs Vitally](https://www.g2.com/compare/churnzero-vs-vitally) - [ChurnZero vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-churnzero) - [ChurnZero vs HubSpot Service Hub](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [ChurnZero vs Rocketlane](https://www.g2.com/compare/churnzero-vs-rocketlane-corp) ### 2. [Totango](https://www.g2.com/products/totango/reviews) By Totango **Average Rating:** 4.3/5 **Total Reviews:** 1,150 Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement. Reviewers say compared to CustomerSuccessBox, Totango is: - More expensive Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Totango](https://www.g2.com/compare/customersuccessbox-vs-totango) **Compare Totango with other alternatives:** - [Totango vs ChurnZero](https://www.g2.com/compare/churnzero-vs-totango) - [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Totango vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-totango) - [Totango vs Planhat](https://www.g2.com/compare/planhat-vs-totango) - [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango) - [Totango vs Vitally](https://www.g2.com/compare/totango-vs-vitally) - [Totango vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Totango vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [Totango vs Rocketlane](https://www.g2.com/compare/rocketlane-corp-vs-totango) ### 3. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,757 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to CustomerSuccessBox, Gainsight Customer Success is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with CustomerSuccessBox: [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Gainsight Customer Success](https://www.g2.com/compare/customersuccessbox-vs-gainsight-customer-success) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Gainsight Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [Gainsight Customer Success vs Planhat](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Gainsight Customer Success vs Vitally](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Gainsight Customer Success vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Gainsight Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [Gainsight Customer Success vs Rocketlane](https://www.g2.com/compare/gainsight-customer-success-vs-rocketlane-corp) ### 4. [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) By ClientSuccess **Average Rating:** 4.4/5 **Total Reviews:** 424 ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform Reviewers say compared to CustomerSuccessBox, ClientSuccess is: - More usable - Easier to set up - Easier to do business with Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-customersuccessbox) **Compare ClientSuccess with other alternatives:** - [ClientSuccess vs ChurnZero](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ClientSuccess vs Totango](https://www.g2.com/compare/clientsuccess-vs-totango) - [ClientSuccess vs Gainsight Customer Success](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [ClientSuccess vs Planhat](https://www.g2.com/compare/clientsuccess-vs-planhat) - [ClientSuccess vs Custify](https://www.g2.com/compare/clientsuccess-vs-custify) - [ClientSuccess vs Vitally](https://www.g2.com/compare/clientsuccess-vs-vitally) - [ClientSuccess vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [ClientSuccess vs HubSpot Service Hub](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [ClientSuccess vs Rocketlane](https://www.g2.com/compare/clientsuccess-vs-rocketlane-corp) ### 5. [Planhat](https://www.g2.com/products/planhat/reviews) By Planhat **Average Rating:** 4.5/5 **Total Reviews:** 955 Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS. Reviewers say compared to CustomerSuccessBox, Planhat is: - More expensive - Easier to do business with - Better at meeting requirements Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Planhat](https://www.g2.com/compare/customersuccessbox-vs-planhat) **Compare Planhat with other alternatives:** - [Planhat vs ChurnZero](https://www.g2.com/compare/churnzero-vs-planhat) - [Planhat vs Totango](https://www.g2.com/compare/planhat-vs-totango) - [Planhat vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Planhat vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-planhat) - [Planhat vs Custify](https://www.g2.com/compare/custify-vs-planhat) - [Planhat vs Vitally](https://www.g2.com/compare/planhat-vs-vitally) - [Planhat vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Planhat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [Planhat vs Rocketlane](https://www.g2.com/compare/planhat-vs-rocketlane-corp) ### 6. [Custify](https://www.g2.com/products/custify/reviews) By Custify **Average Rating:** 4.7/5 **Total Reviews:** 527 Next-Generation Customer Success Software For B2B SaaS Reviewers say compared to CustomerSuccessBox, Custify is: - Easier to set up - More usable - Better at meeting requirements Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Custify](https://www.g2.com/compare/custify-vs-customersuccessbox) **Compare Custify with other alternatives:** - [Custify vs ChurnZero](https://www.g2.com/compare/churnzero-vs-custify) - [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango) - [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Custify vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-custify) - [Custify vs Planhat](https://www.g2.com/compare/custify-vs-planhat) - [Custify vs Vitally](https://www.g2.com/compare/custify-vs-vitally) - [Custify vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Custify vs HubSpot Service Hub](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [Custify vs Rocketlane](https://www.g2.com/compare/custify-vs-rocketlane-corp) ### 7. [Vitally](https://www.g2.com/products/vitally/reviews) By Vitally **Average Rating:** 4.5/5 **Total Reviews:** 706 Vitally helps your B2B company ensure the right customers continuously use your product in the right way. Reviewers say compared to CustomerSuccessBox, Vitally is: - More expensive - Better at meeting requirements - Easier to do business with Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Vitally](https://www.g2.com/compare/customersuccessbox-vs-vitally) **Compare Vitally with other alternatives:** - [Vitally vs ChurnZero](https://www.g2.com/compare/churnzero-vs-vitally) - [Vitally vs Totango](https://www.g2.com/compare/totango-vs-vitally) - [Vitally vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Vitally vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-vitally) - [Vitally vs Planhat](https://www.g2.com/compare/planhat-vs-vitally) - [Vitally vs Custify](https://www.g2.com/compare/custify-vs-vitally) - [Vitally vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Vitally vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [Vitally vs Rocketlane](https://www.g2.com/compare/rocketlane-corp-vs-vitally) ### 8. [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) By Totango **Average Rating:** 4.5/5 **Total Reviews:** 660 Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives. Reviewers say compared to CustomerSuccessBox, Catalyst is: - More expensive - Easier to set up - More usable Categories in common with CustomerSuccessBox: [Customer Success](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization) **Compare:** [CustomerSuccessBox vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-customersuccessbox) **Compare Catalyst with other alternatives:** - [Catalyst vs ChurnZero](https://www.g2.com/compare/totango-catalyst-vs-churnzero) - [Catalyst vs Totango](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Catalyst vs Gainsight Customer Success](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Catalyst vs ClientSuccess](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [Catalyst vs Planhat](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Catalyst vs Custify](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Catalyst vs Vitally](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Catalyst vs HubSpot Service Hub](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [Catalyst vs Rocketlane](https://www.g2.com/compare/totango-catalyst-vs-rocketlane-corp) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to CustomerSuccessBox, HubSpot Service Hub is: - More expensive - Easier to set up Categories in common with CustomerSuccessBox: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [CustomerSuccessBox vs HubSpot Service Hub](https://www.g2.com/compare/customersuccessbox-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs ChurnZero](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [HubSpot Service Hub vs Totango](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [HubSpot Service Hub vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [HubSpot Service Hub vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [HubSpot Service Hub vs Planhat](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [HubSpot Service Hub vs Custify](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [HubSpot Service Hub vs Vitally](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [HubSpot Service Hub vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [HubSpot Service Hub vs Rocketlane](https://www.g2.com/compare/hubspot-service-hub-vs-rocketlane-corp) ### 10. [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) By Rocketlane Corp **Average Rating:** 4.7/5 **Total Reviews:** 863 Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs focus on recording work, Rocketlane accelerates it through a connected system that unifies the entire front and back office. The platform brings together project delivery, resource management, time tracking, billing, and financial operations alongside collaboration capabilities such as Spaces, real-time chat, a modern client portal, Sheets for structured data, and a powerful Custom Apps framework that lets teams model any workflow inside Rocketlane. Everything lives in a single ecosystem, eliminating tool sprawl and fragmented data that slows down services teams. What makes Rocketlane truly different is its agentic architecture: a network of intelligent AI agents that execute real delivery tasks, automate setup, manage workflows, detect risks, enforce governance, and continuously learn from patterns across the organization. These agents don’t just make teams more efficient; they fundamentally reshape operations by moving organizations from manual coordination to autonomous delivery. This shift unlocks faster go-lives, better utilization, proactive issue detection, consistent delivery quality, and a level of operational resilience that was previously impossible. Over 650 companies, including Retool, Coursera, Postman, Intercom, Glean, AuditBoard, Vercel, Sprinklr, Worldpay, Grafana, OpenGov, and Outreach trust Rocketlane to run their mission-critical delivery processes. Customers across SaaS, services, and consulting use Rocketlane to shorten onboarding timelines, reduce escalations, improve forecasting accuracy, and accelerate moving from booked to consumed revenue. Founded in 2020, headquartered in the US, and operating globally with teams across India and the UK, Rocketlane is backed by leading investors, including Nexus Venture Partners and 8VC. The company’s rapid growth reflects strong market confidence in its category-defining vision for Agentic PSA. Reviewers say compared to CustomerSuccessBox, Rocketlane is: - More expensive - Easier to set up - More usable Categories in common with CustomerSuccessBox: [Client Onboarding](https://www.g2.com/categories/client-onboarding) **Compare:** [CustomerSuccessBox vs Rocketlane](https://www.g2.com/compare/customersuccessbox-vs-rocketlane-corp) **Compare Rocketlane with other alternatives:** - [Rocketlane vs ChurnZero](https://www.g2.com/compare/churnzero-vs-rocketlane-corp) - [Rocketlane vs Totango](https://www.g2.com/compare/rocketlane-corp-vs-totango) - [Rocketlane vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-rocketlane-corp) - [Rocketlane vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-rocketlane-corp) - [Rocketlane vs Planhat](https://www.g2.com/compare/planhat-vs-rocketlane-corp) - [Rocketlane vs Custify](https://www.g2.com/compare/custify-vs-rocketlane-corp) - [Rocketlane vs Vitally](https://www.g2.com/compare/rocketlane-corp-vs-vitally) - [Rocketlane vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-rocketlane-corp) - [Rocketlane vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-rocketlane-corp) ## Explore Articles - [Which C/C++ IDEs support multi-language development including C# and Python alongside seamless cloud deployment integration?](https://www.g2.com/discussions/which-c-c-ides-support-multi-language-development-including-c-and-python-alongside-seamless-cloud-deployment-integration) - [Best employee communications software](https://www.g2.com/discussions/what-s-the-best-employee-communications-software-in-2025) - [What is the top-rated transcription service for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-transcription-service-for-enterprises) - [Best rated multi-country payroll provider](https://www.g2.com/discussions/what-s-the-best-rated-multi-country-payroll-provider) - [Which hardware monitoring tools have the best alerting and charts for datacenter hardware so an infrastructure team gets notified before a failure rather than after?](https://www.g2.com/discussions/which-hardware-monitoring-tools-have-the-best-alerting-and-charts-for-datacenter-hardware-so-an-infrastructure-team-gets-notified-before-a-failure-rather-than-after) - [Which medical practice management software offers the best patient scheduling?](https://www.g2.com/discussions/which-medical-practice-management-software-offers-the-best-patient-scheduling) ## Spotlight Categories - [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)