# what is best use of this CSB in CRM industry

like customer query solution tracking

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Business Analyst Intern at Lead Squared || MBA : - Specializing in Operation and Human Resource || Computer Science Engineer 
- Net upvotes: 1


## Comments
### Comment 1

CSB helps in segmenting, tracking, touch basing the customers with the most accurate data points. It is customizable so the thresholds are configured and decided by you. Given the right set of data, CSB can alert  you at the most accurate time for reaching out to customers.

You can also track the usage pattern if you have the data coming in, simple derive the product adoption as well.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Solutions Architect | B2B Saas | CustomerSuccess | Customer Enablement



### Comment 2

CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how  your CRM users are  using the platform, whether they are in risk and as CSM what you need to do to ensure they keep using your CRM platform

##### Comment Metadata
- Posted at: over 4 years ago




## Related Product
[CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews)

## Related Category
[Customer Success](https://www.g2.com/categories/customer-success)

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