# Should customer success solution have mature AI recommendation with in-app walk through system

Most of the CSM time is wasted in reactive tasks, CSMs should be enabled to configure a specific in-app walthrough to their solution which brings in more product adoption, Specific AI recommendation on warnings, oppurtunities would help plan the day for CSM.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Student at CFA Institute



## Comments
### Comment 1

Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate thresholds. Leaving you with dozens of potential blind spots and blocking you from being proactive. 

And to top it, your SaaS product keeps getting new features, Customers expectation changing, making the older rules out of sync and requiring constant calibration. 
At CustomerSuccessBox we have AI powered recommendations that scan thousands of data points, past user behavior, CSM’s activities and engagement with customers to learn what actions and behavior leads to retention. It then uses and generates smart recommendations, the next best action for CSM for every account to unlock LTV that is otherwise at Risk.



##### Comment Metadata
- Posted at: over 5 years ago




## Related Product
[CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews)

## Related Category
[Customer Success](https://www.g2.com/categories/customer-success)

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