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Compare Crisp and Zoho SalesIQ 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (74.0% of reviews)
Entry-Level Pricing
Free
$0.00 3 Operator Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZoho SalesIQ
Star Rating
(251)4.4 out of 5
Market Segments
Small-Business (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in user experience, with a clean and powerful interface that supports a wide range of functions. Users appreciate its ability to track conversations with prospects and subscribers, making it a versatile tool for businesses.
- Users say that Zoho SalesIQ shines in real-time engagement capabilities, allowing businesses to track visitors on their site and initiate conversations at the right moment. This feature is highlighted as a significant boost to conversion rates, making it a favorite among small businesses.
- According to verified reviews, Crisp's customer support is frequently praised for being responsive and friendly, which enhances the overall user experience. Users feel supported and valued, contributing to a positive perception of the product.
- Reviewers mention that while Zoho SalesIQ offers a robust set of features, some users find the implementation process straightforward and easy to navigate. This ease of setup is particularly beneficial for small businesses looking to quickly integrate the tool into their operations.
- G2 reviewers highlight that Crisp provides great value for its subscription price, with a feature set that is customizable to fit specific business needs. This flexibility is a significant advantage for companies looking for tailored solutions.
- Users report that while both products have strong support systems, Zoho SalesIQ's quality of support is slightly lower than Crisp's, with some users noting that they would like to see improvements in response times and resource availability.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Crisp
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.7
210
Ease of Use
9.0
152
8.7
210
Ease of Setup
8.9
126
8.6
153
Ease of Admin
8.8
101
8.7
151
Quality of Support
9.1
149
8.3
197
Has the product been a good partner in doing business?
8.9
102
8.9
145
Product Direction (% positive)
9.3
142
8.6
207
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.3
56
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Channels
Not enough data
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Customers
Not enough data
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.4
12
Not enough data
7.6
13
Not enough data
8.2
13
Not enough data
7.9
14
Not enough data
8.0
9
Platform
Not enough data
8.2
13
Not enough data
8.2
12
Not enough data
7.8
13
Not enough data
7.7
14
Not enough data
7.9
8
Not enough data
7.8
12
Not enough data
7.7
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.0
57
|
Verified
9.2
100
|
Verified
8.7
56
|
Verified
8.4
75
|
Verified
8.5
40
9.3
88
|
Verified
8.8
44
|
Verified
8.7
61
|
Verified
Feature Not Available
Internal Use
8.4
102
|
Verified
8.3
56
|
Verified
8.8
92
|
Verified
Feature Not Available
8.3
82
|
Verified
8.4
55
|
Verified
8.8
82
|
Verified
8.3
43
8.8
90
|
Verified
Feature Not Available
8.9
91
|
Verified
8.7
50
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
7.7
17
8.3
45
7.7
16
6.7
36
7.2
13
8.3
31
7.5
10
7.9
35
8.0
10
Self-Service Platform
7.9
34
7.5
10
7.9
35
7.7
10
6.9
31
8.0
9
8.4
35
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Zoho SalesIQ are categorized as Live Chat and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Help Desk
Zoho SalesIQ is categorized as Conversational Marketing, Chatbots, Sales Coaching, Visitor Identification, and Lead Scoring
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
16.5%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.8%
Telecommunications
4.3%
Other
59.7%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Zoho SalesIQ has no discussions with answers
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