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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in Live Chat functionality, scoring 9.5 compared to Zendesk's 8.7. Reviewers mention that Crisp's chat interface is more intuitive and responsive, making it easier for agents to engage with customers in real-time.
- Reviewers mention that Crisp offers a superior Ease of Use score of 9.0, while Zendesk scores 8.5. Users say that Crisp's user-friendly design and straightforward navigation significantly reduce the learning curve for new team members.
- G2 users highlight Crisp's Quality of Support with a score of 9.1, compared to Zendesk's 8.4. Reviewers say that Crisp's support team is more accessible and provides quicker resolutions, enhancing the overall customer experience.
- Users on G2 report that Crisp's Pop-up Chat feature, scoring 9.3, is more effective than Zendesk's 8.6. Reviewers mention that Crisp's pop-up chat is less intrusive and better integrated into the user experience, leading to higher engagement rates.
- Reviewers mention that Crisp's Customer Profiles feature, scoring 8.8, is more robust than Zendesk's 8.2. Users say that Crisp provides more detailed insights into customer behavior, allowing for more personalized interactions.
- Users report that Crisp's In-App Messaging feature, with a score of 9.2, outperforms Zendesk's 8.4. Reviewers mention that Crisp's in-app messaging is seamless and enhances communication without disrupting the user experience.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Crisp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.6
5,118
Ease of Use
9.0
152
8.6
5,162
Ease of Setup
8.9
126
8.0
3,186
Ease of Admin
8.8
101
8.2
3,073
Quality of Support
9.1
149
8.4
4,796
Has the product been a good partner in doing business?
8.9
102
8.4
2,999
Product Direction (% positive)
9.3
142
8.0
4,771
Features by Category
Ticket and Case Management
8.6
45
8.8
2552
|
Verified
8.8
45
|
Verified
8.7
2567
|
Verified
8.6
47
|
Verified
8.5
2492
|
Verified
8.5
45
|
Verified
8.4
2337
|
Verified
7.7
38
8.2
1921
|
Verified
8.9
46
|
Verified
8.4
2398
|
Verified
8.9
45
8.6
2386
|
Verified
8.8
39
|
Verified
8.3
1853
|
Verified
Generative AI
8.3
24
7.6
384
8.2
24
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
9.1
44
|
Verified
8.5
2060
|
Verified
9.2
44
|
Verified
8.8
2310
|
Verified
9.6
50
|
Verified
8.4
1724
|
Verified
9.2
45
|
Verified
8.0
1428
|
Verified
8.2
35
8.0
1313
|
Verified
Platform
8.8
51
|
Verified
7.8
1387
|
Verified
8.4
102
|
Verified
8.0
1777
|
Verified
8.9
55
|
Verified
8.3
1947
|
Verified
8.9
51
|
Verified
8.2
1739
|
Verified
8.2
51
|
Verified
7.9
2339
|
Verified
8.5
52
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.2
35
Feature Not Available
8.2
34
7.9
207
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
8.6
950
|
Verified
9.2
100
|
Verified
8.5
964
|
Verified
8.4
75
|
Verified
8.1
720
9.3
88
|
Verified
8.5
737
|
Verified
8.7
61
|
Verified
8.0
520
Internal Use
8.4
102
|
Verified
8.0
1777
|
Verified
8.8
92
|
Verified
8.5
849
|
Verified
8.3
82
|
Verified
8.1
650
8.8
82
|
Verified
8.5
898
8.8
90
|
Verified
8.6
824
|
Verified
8.9
91
|
Verified
8.3
848
|
Verified
Generative AI
7.2
24
Feature Not Available
Self-Service Experience
8.5
46
8.5
1499
8.3
45
8.5
1436
6.7
36
8.0
1024
8.3
31
7.7
648
7.9
35
8.0
780
Self-Service Platform
7.9
34
8.2
828
7.9
35
8.2
841
6.9
31
7.7
658
8.4
35
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
8.8(won by 1.4)
7
7.4
77
8.8(won by 1.3)
7
7.5
78
Process
8.1
16
8.4(won by 0.3)
564
8.2
14
9.1(won by 0.9)
741
8.7
14
8.9(won by 0.2)
689
Channels
9.1(won by 0.1)
18
9.0
740
9.4(won by 1.0)
18
8.4
586
9.6(won by 0.9)
19
8.7
563
7.6
11
8.2(won by 0.6)
485
8.8(won by 0.5)
12
8.3
421
Insight
8.6(won by 0.4)
12
8.2
539
8.6(won by 0.3)
15
8.3
648
8.6(won by 0.1)
18
8.5
562
9.6(won by 0.9)
16
8.7
666
Generative AI
7.8
12
7.8
67
7.9
12
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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