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Compare Crisp and Pure Chat 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
Free
100% Free
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp offers a more robust overall experience, reflected in its higher G2 Score, which indicates greater user satisfaction. Users appreciate the clean and powerful user interface that supports a wide range of functions, making it suitable for various business needs.
- Users say that Pure Chat excels in its ease of use and setup, with many highlighting its intuitive onboarding process. Reviewers have noted features like live monitoring and the ability to download reports as significant advantages for small businesses.
- According to verified reviews, Crisp's customer support is frequently praised for being responsive and friendly, which enhances the overall user experience. This level of support is a key factor for users who value assistance when navigating new features.
- Reviewers mention that Pure Chat provides valuable visitor information, allowing businesses to engage with customers effectively. Users appreciate the ability to gather detailed visitor data, such as location and OS details, which can enhance customer interactions.
- G2 reviewers highlight that while both products are free to start, Crisp's feature set offers great value for its subscription price, making it a compelling choice for businesses looking for comprehensive tools without breaking the bank.
- Users note that while Pure Chat has a strong focus on small businesses, Crisp's broader feature set and customization options make it a better fit for companies with diverse needs, as it allows for tailored solutions that can grow with the business.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Crisp
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
189
Ease of Use
9.0
152
9.2
190
Ease of Setup
8.9
126
9.2
76
Ease of Admin
8.8
101
9.1
74
Quality of Support
9.1
149
8.8
173
Has the product been a good partner in doing business?
8.9
102
9.2
71
Product Direction (% positive)
9.3
142
9.0
189
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.2
72
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.1
79
|
Verified
9.2
100
|
Verified
8.7
79
|
Verified
8.4
75
|
Verified
7.1
8
9.3
88
|
Verified
8.8
7
8.7
61
|
Verified
8.1
7
Internal Use
8.4
102
|
Verified
8.2
72
|
Verified
8.8
92
|
Verified
8.5
70
|
Verified
8.3
82
|
Verified
7.9
62
|
Verified
8.8
82
|
Verified
8.9
6
8.8
90
|
Verified
8.1
7
8.9
91
|
Verified
8.0
63
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Pure Chat are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Pure Chat has no discussions with answers
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