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Compare Crisp and Olark 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Free
$17 per month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp offers a more comprehensive feature set compared to Olark, with users appreciating its ability to track conversations with prospects and subscribers. This functionality is particularly beneficial for businesses looking to enhance their customer engagement strategies.
- Users say that Olark excels in its simplicity and ease of setup, making it a great choice for small businesses just starting with live chat. Reviewers highlight its intuitive interface and basic features that are essential for engaging with customers who prefer chat over calls or emails.
- According to verified reviews, Crisp's customer support is frequently praised for being responsive and friendly, which enhances the overall user experience. In contrast, while Olark also receives positive feedback for its support, Crisp's higher ratings in this area suggest a more robust support system.
- Reviewers mention that both platforms provide effective pop-up chat features, but Crisp's notifications and customization options are noted as superior. Users appreciate the flexibility Crisp offers in tailoring the chat experience to fit their specific business needs.
- G2 reviewers highlight that while Olark has a slight edge in ease of use and setup, Crisp's user interface is described as both clean and powerful, supporting a wider range of functions. This makes Crisp a more versatile option for businesses with diverse requirements.
- Users report that Olark is a solid choice for small businesses due to its affordable pricing, starting at $17 per month, while Crisp offers a free tier that can be appealing for startups. This pricing strategy allows businesses to explore Crisp's features without financial commitment, making it a more accessible option for many.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Crisp
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
208
Ease of Use
9.0
152
9.3
210
Ease of Setup
8.9
126
9.0
112
Ease of Admin
8.8
101
9.0
114
Quality of Support
9.1
149
8.8
173
Has the product been a good partner in doing business?
8.9
102
9.1
107
Product Direction (% positive)
9.3
142
8.2
209
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
7.7
97
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.3
110
|
Verified
9.2
100
|
Verified
8.8
108
|
Verified
8.4
75
|
Verified
8.2
54
9.3
88
|
Verified
9.7
5
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
7.7
97
|
Verified
8.8
92
|
Verified
8.9
102
|
Verified
8.3
82
|
Verified
8.3
74
|
Verified
8.8
82
|
Verified
8.0
5
8.8
90
|
Verified
8.1
6
8.9
91
|
Verified
8.7
32
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Olark are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Olark has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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