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Compare Crisp and Khoros Service 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Khoros Service excels in providing a user-friendly interface, making it easy to navigate and search for information. Users appreciate the tailored support they receive, highlighting the quality of customer service as a standout feature.
- Users say Crisp offers great value with its extensive feature set, particularly praising its chat plugin that allows for effective tracking of conversations with prospects and subscribers. This flexibility is a significant advantage for small businesses looking for comprehensive customer engagement tools.
- According to verified reviews, Crisp outshines Khoros Service in terms of customer support, with users noting that Crisp's team is responsive and friendly, which enhances the overall user experience. This level of support is crucial for businesses that rely on timely assistance.
- Reviewers mention that while Khoros Service has a strong focus on enterprise solutions, it may not cater as effectively to smaller businesses compared to Crisp, which is designed with small-business needs in mind. This difference in target audience can impact the usability for various company sizes.
- Users highlight that Crisp's ease of setup and administration is a significant advantage, with many finding it straightforward to implement and manage. In contrast, Khoros Service users have reported some challenges in configuration, which can hinder quick deployment.
- G2 reviewers note that while Khoros Service has a solid reputation for its social customer service capabilities, Crisp's overall ratings in this area are higher, indicating a more favorable perception among users. This could be a deciding factor for businesses prioritizing social media engagement.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Khoros Service
No pricing availableFree Trial
Crisp
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.8
149
8.5
27
Ease of Use
9.0
152
8.2
27
Ease of Setup
8.9
126
7.8
17
Ease of Admin
8.8
101
8.0
10
Quality of Support
9.1
149
8.5
26
Has the product been a good partner in doing business?
8.9
102
8.3
9
Product Direction (% positive)
9.3
142
8.7
27
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1
16
9.0(won by 0.9)
7
8.2
14
8.6(won by 0.4)
6
8.7(won by 0.4)
14
8.3
5
Channels
9.1(won by 1.1)
18
8.0
5
9.4(won by 0.1)
18
9.3
7
9.6(won by 2.3)
19
7.3
5
7.6(won by 0.9)
11
6.7
5
8.8(won by 0.5)
12
8.3
5
Insight
8.6(won by 1.0)
12
7.6
7
8.6
15
8.8(won by 0.2)
7
8.6(won by 0.3)
18
8.3
6
9.6(won by 1.3)
16
8.3
6
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Khoros Service are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox and Help Desk
Khoros Service is categorized as Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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