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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Free
$290.00 Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that iAdvize excels in its Live Chat feature, scoring a remarkable 9.8, which reviewers mention provides a seamless and engaging experience for customers. In contrast, Crisp's live chat functionality, while still strong, scores slightly lower at 9.4, indicating room for improvement in user engagement.
- Reviewers mention that iAdvize's Ticket Collaboration feature is highly rated at 9.4, allowing teams to work together efficiently on customer issues. Crisp, however, has a lower score of 8.1 in this area, suggesting that users may find it less effective for collaborative problem-solving.
- G2 users highlight iAdvize's superior Response Automation capabilities, scoring 8.8, which reviewers say helps streamline customer interactions. Crisp's automation features, while functional, score lower at 8.3, indicating that users may experience less efficiency in automated responses.
- Users on G2 report that iAdvize's Customization Interface is user-friendly and scores 9.3, making it easier for businesses to tailor the software to their needs. Crisp's customization options, scoring 8.4, are seen as less intuitive, which may hinder user experience.
- Reviewers mention that iAdvize's Omnichannel support is robust, scoring 8.7, allowing businesses to engage customers across various platforms effectively. Crisp, with a score of 8.5, offers similar capabilities but may not be as comprehensive in its approach.
- Users say that iAdvize's Knowledge Base feature, rated at 8.7, is well-organized and helpful for self-service support, enhancing customer satisfaction. In comparison, Crisp's knowledge base scores lower at 7.8, indicating that users may find it less effective for accessing information quickly.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Crisp
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.8
149
8.6
19
Ease of Use
9.0
152
9.2
23
Ease of Setup
8.9
126
9.1
16
Ease of Admin
8.8
101
8.6
13
Quality of Support
9.1
149
9.3
21
Has the product been a good partner in doing business?
8.9
102
8.6
13
Product Direction (% positive)
9.3
142
9.4
20
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.7
10
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.5
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.6
6
Support Automation
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.3
14
9.2
100
|
Verified
8.8
12
8.4
75
|
Verified
6.0
8
9.3
88
|
Verified
9.3
9
8.7
61
|
Verified
8.1
8
Internal Use
8.4
102
|
Verified
8.7
10
8.8
92
|
Verified
8.8
10
8.3
82
|
Verified
7.7
8
8.8
82
|
Verified
8.0
11
8.8
90
|
Verified
7.6
7
8.9
91
|
Verified
8.6
7
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
7
Not enough data
8.8
7
Not enough data
Process
8.1
16
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
Channels
9.1
18
Not enough data
9.4
18
Not enough data
9.6
19
Not enough data
7.6
11
Not enough data
8.8
12
Not enough data
Insight
8.6
12
Not enough data
8.6
15
Not enough data
8.6
18
Not enough data
9.6
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and iAdvize are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
iAdvize is categorized as Social Commerce Platforms, Conversational Support, Conversational Marketing, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
iAdvize has no discussions with answers
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