# Crisp vs iAdvize Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp has a slight edge in overall user satisfaction, reflected in its higher G2 Score of 60.75 compared to iAdvize's 49.7. This suggests that users may find Crisp more reliable for their live chat needs.
- **Users say** that iAdvize excels in customer support, with many praising the team's engagement during implementation and ongoing assistance. One user noted that the support was exceptional, which has helped elevate their customer engagement significantly.
- **Reviewers mention** that Crisp offers great value for its features, especially considering its free entry-level pricing. Users appreciate the wide range of functions available, making it a versatile tool for small businesses looking to manage customer interactions effectively.
- **According to verified reviews** , iAdvize is recognized for its intuitive setup process, with users highlighting how easy it is to configure and implement. This has allowed teams to quickly adapt and start benefiting from the platform without extensive training.
- **Users report** that Crisp's user interface is both clean and powerful, which enhances day-to-day usability. The ability to track conversations with prospects and subscribers is particularly valued, making it easier for businesses to manage customer relationships.
- **Reviewers note** that while both platforms offer strong customization options, iAdvize has received higher marks for its ability to handle technical queries effectively, allowing businesses to offload customer service tasks and focus on more complex issues.



| | Crisp | iAdvize | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 196 | 29 | 
| **Largest Market Segment** | Small-Business (87.8% of reviews) | Small-Business (37.0% of reviews) | 
| **Entry Level Price** | Free | $290.00 Per Month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### iAdvize

Pros:
- Helpful (5 reviews)
- Customer Engagement (3 reviews)

Cons:
- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)

---
## Ratings Comparison
| Rating | Crisp | iAdvize | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.7 (21 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.2 (25 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 9.2 (18 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.7 (14 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 9.3 (23 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 8.6 (14 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 9.5 (22 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### iAdvize

#### Entry-Level Pricing

Plan: Essentials

Price: $290.00 Per Month

Description: Up to 500 conversations per month

Key Features:
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats

[Browse all 5 editions](https://www.g2.com/products/iadvize/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **iAdvize** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.2 (35 reviews) | Not enough data | 

#### Platform

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | 9.0/10 | 13 |

#### Messenger

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Sequencing** | Not enough data | 8.9 (6 reviews) | 
| **AI** | Not enough data | 9.0 (5 reviews) | 
| **Live Chat** | Not enough data | 9.6 (8 reviews) | 
| **Customization Interface** | Not enough data | 9.2 (6 reviews) | 

#### Channels

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Social Media** | Not enough data | 8.7 (5 reviews) | 
| **Website** | Not enough data | 9.4 (6 reviews) | 
| **Text Message (SMS)** | Not enough data | 8.9 (6 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Feature Not Available | 

#### Customers

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Targeting** | Not enough data | 9.0 (7 reviews) | 
| **Profiles** | Not enough data | 8.7 (5 reviews) | 
| **Analytics** | Not enough data | 8.1 (7 reviews) | 
| **Lead Gathering** | Not enough data | Feature Not Available | 
| **Sales Conversion** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversational Marketing

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **iAdvize** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | N/A | N/A |

#### Responses

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | 8.4/10 | 11 |

#### Conversational Platform

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (9 reviews) | 
| **Omnichannel** | Not enough data | 8.8 (7 reviews) | 
| **Contextual Engagement** | Not enough data | 7.6 (7 reviews) | 
| **Proactive Engagement** | Not enough data | 8.6 (6 reviews) | 

#### Support Automation

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (7 reviews) | 
| **Seamless Escalation** | Not enough data | 7.9 (8 reviews) | 
| **Transcripts** | Not enough data | 9.0 (5 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | N/A | N/A |

#### Content

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **iAdvize** | 8.3/10 | 18 |

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.3 (15 reviews) | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 6.0 (8 reviews) | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 9.3 (9 reviews) | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.1 (8 reviews) | 

####  Internal Use

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.8 (10 reviews) | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.0 (11 reviews) | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 7.6 (7 reviews) | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.6 (7 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **iAdvize** | N/A | N/A |

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **iAdvize** | N/A | N/A |

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **iAdvize** | N/A | N/A |

#### Generative AI

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Crisp | iAdvize | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **iAdvize** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | iAdvize | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to iAdvize (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | iAdvize | 
|---|---|---|
| **Small-Business** | 87.8% | 37.0% | 
| **Mid-Market** | 12.2% | 37.0% | 
| **Enterprise** | 0% | 25.9% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### iAdvize

- **Consumer Goods:** 14.8%
- **Consumer Electronics:** 11.1%
- **Apparel & Fashion:** 7.4%
- **Retail:** 7.4%
- **Building Materials:** 7.4%
- **Automotive:** 3.7%
- **Business Supplies and Equipment:** 3.7%
- **Consumer Services:** 3.7%
- **Cosmetics:** 3.7%
- **Electrical/Electronic Manufacturing:** 3.7%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
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- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

### Alternatives to iAdvize

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- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6909 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14735 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### iAdvize

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-iadvize)