# Crisp vs Help Scout Comparison --- ## AI Generated Summary - **G2 reviewers report** that Help Scout excels in user experience, particularly with its intuitive interface and shared inbox feature, which allows teams to collaborate effectively on customer support tickets. Users appreciate how it helps them quickly identify old data, making it a valuable tool for managing customer inquiries. - **Users say** Crisp stands out for its excellent customer support and responsiveness. Reviewers highlight the chat plugin as a favorite feature, noting its effectiveness in tracking conversations with prospects and subscribers, which enhances engagement and communication. - **According to verified reviews** , Help Scout has a strong reputation for ease of setup and administration, with many users praising its straightforward onboarding process. This allows teams to get up and running quickly, which is crucial for small businesses looking to streamline their customer support operations. - **Reviewers mention** that Crisp offers great value for its subscription price, with a wide range of customizable features that cater to various business needs. This flexibility is particularly appealing to small businesses that require a versatile tool without breaking the bank. - **G2 reviewers highlight** that while Help Scout has a higher overall satisfaction score, Crisp's recent reviews indicate a growing user base that appreciates its modern interface and powerful functionality. This suggests that Crisp is making strides in enhancing user experience and feature offerings. - **Users report** that both platforms provide solid support quality, but Help Scout's focus on customer-centric design and its robust knowledge base gives it an edge in helping users resolve issues efficiently. This is particularly beneficial for teams that rely heavily on self-service options for their customers. | | Crisp | Help Scout | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | | **Total Reviews** | 197 | 428 | | **Largest Market Segment** | Small-Business (87.9% of reviews) | Small-Business (62.0% of reviews) | | **Entry Level Price** | Free | $0.00 5 Users Per Month | --- ## Top Pros & Cons ### Crisp Pros: - Customer Support (30 reviews) - Features (28 reviews) Cons: - Missing Features (10 reviews) - Limited Features (7 reviews) ### Help Scout Pros: - Ease of Use (14 reviews) - Features (11 reviews) Cons: - Lack of Features (8 reviews) - Limited Features (7 reviews) --- ## Ratings Comparison | Rating | Crisp | Help Scout | |---|---|---| | **Meets Requirements** | 8.8 (154 reviews) | 8.7 (325 reviews) | | **Ease of Use** | 9.0 (159 reviews) | 9.2 (329 reviews) | | **Ease of Setup** | 8.9 (132 reviews) | 9.2 (171 reviews) | | **Ease of Admin** | 8.8 (104 reviews) | 9.1 (167 reviews) | | **Quality of Support** | 9.1 (154 reviews) | 9.0 (299 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.1 (161 reviews) | | **Product Direction (% positive)** | 9.1 (147 reviews) | 8.1 (313 reviews) | --- ## Pricing ### Crisp #### Entry-Level Pricing Plan: Free Price: Free Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors. Key Features: - 2 operators included (Forever free !!!) - ∞ visitors & messages - No ads - no data resold [Browse all 4 editions](https://www.g2.com/products/crisp/pricing) #### Free Trial Yes ### Help Scout #### Entry-Level Pricing Plan: Free Price: $0.00 5 Users Per Month Description: Limited to 100 contacts per month and 5 users. Key Features: - Up to 5 users - 1 Inbox - 10 Saved replies [Browse all 5 editions](https://www.g2.com/products/help-scout/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.7/10 | 116 | | **Help Scout** | 8.1/10 | 222 | #### Ticket and Case Management | Feature | Crisp | Help Scout | |---|---|---| | **Ticket creation user experience** | 8.6 (45 reviews) | 9.2 (177 reviews) ✓ Verified | | **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 9.2 (179 reviews) ✓ Verified | | **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.6 (195 reviews) ✓ Verified | | **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.6 (167 reviews) | | **SLA Management** | 7.7 (38 reviews) | Feature Not Available | | **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 8.6 (178 reviews) ✓ Verified | | **Ticket Collaboration** | 8.9 (46 reviews) | 8.9 (182 reviews) ✓ Verified | | **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.2 (100 reviews) | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | 8.3 (24 reviews) | 5.8 (8 reviews) | | **AI Text Summarization** | 8.2 (24 reviews) | 6.1 (6 reviews) | #### Agentic AI - Help Desk | Feature | Crisp | Help Scout | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Crisp | Help Scout | |---|---|---| | **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Feature Not Available | | **Email to Case** | 9.2 (44 reviews) ✓ Verified | 9.2 (172 reviews) ✓ Verified | | **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 7.8 (106 reviews) ✓ Verified | | **Social Integration** | 9.2 (45 reviews) ✓ Verified | 7.7 (61 reviews) | | **Voice** | 8.2 (35 reviews) | 7.0 (29 reviews) ✓ Verified | #### Platform | Feature | Crisp | Help Scout | |---|---|---| | **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 7.5 (39 reviews) | | **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 8.6 (104 reviews) ✓ Verified | | **Integration** | 8.9 (51 reviews) ✓ Verified | 8.5 (82 reviews) ✓ Verified | | **Reporting** | 8.2 (51 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | | **Dashboards** | 8.5 (52 reviews) ✓ Verified | 8.2 (152 reviews) ✓ Verified | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **Help Scout** | 8.7/10 | 16 | #### Channels | Feature | Crisp | Help Scout | |---|---|---| | **Multi-Channel Coverage** | Not enough data | 9.7 (11 reviews) | | **Open Listening** | Not enough data | 8.6 (7 reviews) | | **Physical Media** | Not enough data | 8.1 (6 reviews) | #### Design | Feature | Crisp | Help Scout | |---|---|---| | **Communications Strategy Development** | Not enough data | 7.7 (8 reviews) | | **Create Content** | Not enough data | 8.8 (7 reviews) | | **Personalization** | Not enough data | 8.5 (11 reviews) | | **Inbound Identification** | Not enough data | 9.1 (11 reviews) | | **Regulatory Compliance** | Not enough data | 9.3 (10 reviews) | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.2/10 | 17 | | **Help Scout** | 8.9/10 | 66 | #### Productivity Tools | Feature | Crisp | Help Scout | |---|---|---| | **Notes** | 8.9 (16 reviews) | 9.4 (59 reviews) | | **Internal Discussion** | 8.4 (16 reviews) | 9.0 (56 reviews) | | **Assignments and Tasks** | 7.9 (16 reviews) | 8.9 (52 reviews) | | **Workflows** | 8.5 (16 reviews) | 9.0 (52 reviews) | | **Templates** | 8.5 (16 reviews) | 9.1 (53 reviews) | | **Integrations** | 8.3 (16 reviews) | 8.5 (47 reviews) | | **Tagging System** | 8.5 (16 reviews) | 9.2 (59 reviews) | #### Analytics | Feature | Crisp | Help Scout | |---|---|---| | **Trends** | 7.4 (16 reviews) | 8.3 (39 reviews) | | **Performance Tracking** | 7.9 (16 reviews) | 8.5 (50 reviews) | | **Email Tracking** | 7.8 (16 reviews) | Feature Not Available | #### Agentic AI - Shared Inbox | Feature | Crisp | Help Scout | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **Help Scout** | 8.6/10 | 70 | #### Conversational Platform | Feature | Crisp | Help Scout | |---|---|---| | **Personalization** | Not enough data | 8.3 (57 reviews) | | **Omnichannel** | Not enough data | 8.5 (31 reviews) | | **Contextual Engagement** | Not enough data | 8.7 (33 reviews) | | **Proactive Engagement** | Not enough data | 8.4 (36 reviews) | #### Support Automation | Feature | Crisp | Help Scout | |---|---|---| | **Intelligent Routing** | Not enough data | 8.4 (36 reviews) | | **Seamless Escalation** | Not enough data | 8.8 (42 reviews) | | **Transcripts** | Not enough data | 8.4 (34 reviews) | | **Self-Serve Support** | Not enough data | 9.0 (36 reviews) | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Email Management | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **Help Scout** | N/A | N/A | #### Sorting & Filtering | Feature | Crisp | Help Scout | |---|---|---| | **Attachment Search** | Not enough data | Not enough data | | **Tags** | Not enough data | Not enough data | | **AI Sorting** | Not enough data | Not enough data | | **Predefined Rules** | Not enough data | Not enough data | #### Integrations | Feature | Crisp | Help Scout | |---|---|---| | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Gmail Integration** | Not enough data | Not enough data | | **Apple Calendar Integration** | Not enough data | Not enough data | #### Time Management | Feature | Crisp | Help Scout | |---|---|---| | **Unified Inbox** | Not enough data | Not enough data | | **Email Automation** | Not enough data | Not enough data | | **Snooze** | Not enough data | Not enough data | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Email Management | Feature | Crisp | Help Scout | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.6/10 | 124 | | **Help Scout** | 8.5/10 | 135 | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | 8.0 (38 reviews) | Not enough data | | **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | | **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | #### Communication | Feature | Crisp | Help Scout | |---|---|---| | **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 8.9 (30 reviews) ✓ Verified | | **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | | **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | Feature Not Available | | **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | | **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Feature Not Available | #### Internal Use | Feature | Crisp | Help Scout | |---|---|---| | **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | | **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | | **Lead Development** | 8.3 (82 reviews) ✓ Verified | 7.9 (18 reviews) ✓ Verified | | **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | 9.1 (35 reviews) ✓ Verified | | **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | | **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Crisp** | 7.8/10 | 50 | | **Help Scout** | 8.6/10 | 128 | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | #### Self-Service Experience | Feature | Crisp | Help Scout | |---|---|---| | **Knowledge Base** | 8.5 (46 reviews) | 8.7 (108 reviews) | | **Searchable Articles** | 8.3 (45 reviews) | 8.3 (103 reviews) | | **Community Forums** | 6.7 (36 reviews) | Feature Not Available | | **Mobile Optimization** | 8.3 (31 reviews) | 8.3 (26 reviews) | | **Personalization** | 7.9 (35 reviews) | 8.5 (29 reviews) | #### Self-Service Platform | Feature | Crisp | Help Scout | |---|---|---| | **Branding** | 7.9 (34 reviews) | 8.8 (28 reviews) | | **Automation** | 7.9 (35 reviews) | 8.7 (32 reviews) | | **Artificial Intelligence** | 7.0 (32 reviews) | Feature Not Available | | **Integrations** | 8.4 (36 reviews) | 8.7 (29 reviews) | #### Agentic AI - Customer Self-Service | Feature | Crisp | Help Scout | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.7/10 | 21 | | **Help Scout** | N/A | N/A | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | 8.8 (7 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | #### Process | Feature | Crisp | Help Scout | |---|---|---| | **Mentions** | 8.1 (16 reviews) | Not enough data | | **Tickets** | 8.2 (14 reviews) | Not enough data | | **Macros** | 8.7 (14 reviews) | Not enough data | #### Channels | Feature | Crisp | Help Scout | |---|---|---| | **Email** | 9.1 (18 reviews) | Not enough data | | **Social** | 9.4 (18 reviews) | Not enough data | | **Live Chat** | 9.6 (19 reviews) | Not enough data | | **Phone** | 7.6 (11 reviews) | Not enough data | | **Text** | 8.8 (12 reviews) | Not enough data | #### Insight | Feature | Crisp | Help Scout | |---|---|---| | **Surveys** | 8.6 (12 reviews) | Not enough data | | **Reporting** | 8.6 (15 reviews) | Not enough data | | **Visitor Activity** | 8.6 (18 reviews) | Not enough data | | **Help Desk** | 9.6 (16 reviews) | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Crisp** | 7.9/10 | 12 | | **Help Scout** | N/A | N/A | #### Generative AI | Feature | Crisp | Help Scout | |---|---|---| | **AI Text Generation** | 7.8 (12 reviews) | Not enough data | | **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | --- ## Categories **Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to Crisp (1):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Unique to Help Scout (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Email Management Software](https://www.g2.com/categories/email-management) --- ## Reviewer Demographics ### By Company Size | Segment | Crisp | Help Scout | |---|---|---| | **Small-Business** | 87.9% | 62.0% | | **Mid-Market** | 12.1% | 33.7% | | **Enterprise** | 0% | 4.4% | ### By Industry #### Crisp - **Computer Software:** 27.7% - **Information Technology and Services:** 7.1% - **Marketing and Advertising:** 6.0% - **Internet:** 5.4% - **Leisure, Travel & Tourism:** 4.3% - **Financial Services:** 3.8% - **Insurance:** 2.7% - **Telecommunications:** 2.2% - **Hospital & Health Care:** 2.2% - **Retail:** 2.2% - **Other:** 36.4% #### Help Scout - **Computer Software:** 21.2% - **Information Technology and Services:** 9.9% - **Internet:** 7.5% - **Marketing and Advertising:** 4.3% - **Financial Services:** 4.1% - **Retail:** 4.1% - **Consumer Services:** 3.8% - **Real Estate:** 3.6% - **Hospital & Health Care:** 3.4% - **Health, Wellness and Fitness:** 2.4% - **Other:** 35.8% --- ## Alternatives ### Alternatives to Crisp - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews) - [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) ### Alternatives to Help Scout - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews) - [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) --- ## Top Discussions ### Crisp - Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..." - Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site. By far the best option I've used to date. The live support or "Magic..." - Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year" ### Help Scout - Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers. I..." - Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)." - Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..." - Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..." - Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote > **Top comment:** "Hey RolynnAnne, I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-help-scout)