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Compare Crisp and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Free
$0.00 5 Users Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelp Scout
Star Rating
(418)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user experience, particularly with its intuitive interface and shared inbox feature, which allows teams to collaborate effectively on customer support tickets. Users appreciate how it helps them quickly identify old data, making it a valuable tool for managing customer inquiries.
- Users say Crisp stands out for its excellent customer support and responsiveness. Reviewers highlight the chat plugin as a favorite feature, noting its effectiveness in tracking conversations with prospects and subscribers, which enhances engagement and communication.
- According to verified reviews, Help Scout has a strong reputation for ease of setup and administration, with many users praising its straightforward onboarding process. This allows teams to get up and running quickly, which is crucial for small businesses looking to streamline their customer support operations.
- Reviewers mention that Crisp offers great value for its subscription price, with a wide range of customizable features that cater to various business needs. This flexibility is particularly appealing to small businesses that require a versatile tool without breaking the bank.
- G2 reviewers highlight that while Help Scout has a higher overall satisfaction score, Crisp's recent reviews indicate a growing user base that appreciates its modern interface and powerful functionality. This suggests that Crisp is making strides in enhancing user experience and feature offerings.
- Users report that both platforms provide solid support quality, but Help Scout's focus on customer-centric design and its robust knowledge base gives it an edge in helping users resolve issues efficiently. This is particularly beneficial for teams that rely heavily on self-service options for their customers.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Crisp
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.7
316
Ease of Use
9.0
152
9.2
320
Ease of Setup
8.9
126
9.2
164
Ease of Admin
8.8
101
9.1
163
Quality of Support
9.1
149
9.1
290
Has the product been a good partner in doing business?
8.9
102
9.1
156
Product Direction (% positive)
9.3
142
8.2
304
Features by Category
Ticket and Case Management
8.6
45
9.2
175
|
Verified
8.8
45
|
Verified
9.2
174
|
Verified
8.6
47
|
Verified
8.6
189
|
Verified
8.5
45
|
Verified
8.6
164
7.7
38
Feature Not Available
8.9
46
|
Verified
8.6
177
|
Verified
8.9
45
8.9
176
|
Verified
8.8
39
|
Verified
8.2
99
Generative AI
8.3
24
5.2
7
8.2
24
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Feature Not Available
9.2
44
|
Verified
9.2
167
|
Verified
9.6
50
|
Verified
7.7
101
|
Verified
9.2
45
|
Verified
7.7
61
8.2
35
6.8
28
|
Verified
Platform
8.8
51
|
Verified
7.5
39
8.4
102
|
Verified
7.7
90
|
Verified
8.9
55
|
Verified
8.6
104
|
Verified
8.9
51
|
Verified
8.5
78
|
Verified
8.2
51
|
Verified
8.1
144
|
Verified
8.5
52
|
Verified
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.0
29
|
Verified
9.2
100
|
Verified
8.9
30
|
Verified
8.4
75
|
Verified
Feature Not Available
9.3
88
|
Verified
8.2
22
|
Verified
8.7
61
|
Verified
Feature Not Available
Internal Use
8.4
102
|
Verified
7.7
90
|
Verified
8.8
92
|
Verified
8.7
29
|
Verified
8.3
82
|
Verified
7.9
18
|
Verified
8.8
82
|
Verified
9.0
32
|
Verified
8.8
90
|
Verified
9.5
30
|
Verified
8.9
91
|
Verified
8.4
30
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
8.7
107
8.3
45
8.3
103
6.7
36
Feature Not Available
8.3
31
8.3
26
7.9
35
8.5
29
Self-Service Platform
7.9
34
8.8
28
7.9
35
8.7
31
6.9
31
Feature Not Available
8.4
35
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Social Customer Service
Help Scout is categorized as Conversational Support, Customer Communications Management, and Email Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
20.4%
Information Technology and Services
9.8%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.6%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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