Link copied to clipboard # Crexendo vs Nextiva Comparison - What are their main differences? Share [ Export ](/compare/crexendo/nextiva/export.csv) CrexendoNextiva[+ Add Product](#) Reviews **Crexendo** [ 4.9/5(361) ](https://www.g2.com/products/crexendo/reviews#reviews) **Nextiva** [ 4.5/5(3,672) ](https://www.g2.com/products/nextiva/reviews#reviews) Pricing **Crexendo** No pricing available **Nextiva** Free Trial **Starting at $15.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **Crexendo** 1 month Based on 58 responses **Nextiva** 1 month Based on 678 responses Return on Investment **Crexendo** 13 months2 months sooner Based on 54 responses **Nextiva** 15 months Based on 552 responses Perceived Cost **Crexendo** $$$$$ **Nextiva** $$$$$ Average Discount **Crexendo** 7% **Nextiva** 11%4% more ![Crexendo](https://images.g2crowd.com/uploads/product/hd_favicon/c41539759356a586e48d93c64d7b7d45/crexendo.svg "Crexendo") ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") G2 offers free advice on this comparison. 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Pros & Cons **Crexendo** [ Customer Support (83) ](https://www.g2.com/products/crexendo/reviews?filters%5Bsentiment_snippet%5D=1624126&qs=pros-and-cons#reviews)[ Helpful (75) ](https://www.g2.com/products/crexendo/reviews?filters%5Bsentiment_snippet%5D=1625672&qs=pros-and-cons#reviews)[ Call Issues (7) ](https://www.g2.com/products/crexendo/reviews?filters%5Bsentiment_snippet%5D=1627001&qs=pros-and-cons#reviews)[ Complex Processes (6) ](https://www.g2.com/products/crexendo/reviews?filters%5Bsentiment_snippet%5D=1625210&qs=pros-and-cons#reviews) **Nextiva** [ Customer Support (135) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[ Ease of Use (128) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[ Difficult Configuration (27) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[ Complexity (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) Integrations **Crexendo** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d3942a298dfbdef078f42573114df1d9/thryv-keap.png "Product Avatar Image") Keap ](https://www.g2.com/products/thryv-keap/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_818d90027973233a6e6244ab315082ab/microsoft-dynamics-365-connector.png "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ View all ](https://www.g2.com/products/crexendo/integrations) **Nextiva** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/nextiva/integrations) Screenshots **Crexendo** No screenshot available **Nextiva** ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png) Ratings Meets Requirements **Crexendo** 9.8 9.8294 **Nextiva** 9.1 9.12,915 Ease of Use **Crexendo** 9.6 9.6299 **Nextiva** 8.8 8.82,966 Ease of Setup **Crexendo** 9.5 9.5256 **Nextiva** 8.4 8.42,255 Ease of Admin **Crexendo** 9.5 9.5201 **Nextiva** 8.6 8.62,037 Quality of Support **Crexendo** 9.8 9.8297 **Nextiva** 9.0 9.02,900 Has the product been a good partner in doing business? **Crexendo** 9.8 9.8206 **Nextiva** 8.9 8.92,017 Product Direction (% positive) **Crexendo** 9.6 9.6288 **Nextiva** 8.3 8.32,775 Features VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.9 246 8.4 1,871 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.9(won by 0.2) 43 8.7 73 Call Management 9.7(won by 0.8) 56 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.9 125 Integrations 8.5(won by 0.3) 42 8.2 77 Virtual PBX 9.2(won by 1.3) 34 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 54 SIP trunking services 8.9(won by 1.2) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 53 Network monitoring Feature Not Available 8.4(won by default) 63 Call List Management Not enough data 7.5(won by default) 6 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.9(won by 0.7) 230 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.2 1745 | Verified Video Calls 8.5(won by 0.6) 147 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 895 | Verified Instant Messaging 8.8(won by 0.5) 155 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 1056 | Verified Screen Sharing 8.3(won by 0.6) 137 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 826 Conference Calls 9.3(won by 0.7) 163 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 1159 | Verified Desk-to-Desk Calls 9.7(won by 0.6) 195 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.1 1344 | Verified SMS Messaging Not enough data 9.0(won by default) 5 Chat/Messaging Not enough data 10.0(won by default) 5 Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 7.5 23 7.7(won by 0.2) 43 Cross-system Integration 7.9(won by 0.1) 22 7.8 41 Adaptive Learning Feature Not Available 7.6(won by default) 40 Proactive Assistance Feature Not Available 7.6(won by default) 40 Access Software Pairing 8.6(won by 0.6) 133 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 900 Browser Extension 8.8(won by 0.6) 135 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 896 Individual Download Feature Not Available 8.5(won by default) 1037 | Verified Advanced Features Hold Music 9.1(won by 0.8) 175 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 1171 | Verified Automated Attendants 9.4(won by 0.8) 193 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 1246 | Verified VOiP Number 9.6(won by 0.4) 194 9.2 1494 Additional Functionality Customizable Reports Not enough data 7.0(won by default) 5 Reporting & Statistics Not enough data 7.0(won by default) 9 Voice Mail Not enough data 9.4(won by default) 8 Mobile Access Not enough data 9.4(won by default) 18 Call Routing Not enough data 8.6(won by default) 7 VoIP Connection Not enough data 10.0(won by default) 5 Reporting/Analytics Not enough data 7.0(won by default) 5 VoIP Not enough data 10.0(won by default) 5 Unified Communications Not enough data 10.0(won by default) 6 Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 9.7 26 8.6 210 Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data 8.1(won by default) 7 Cross-system Integration Not enough data 8.1(won by default) 7 Adaptive Learning Feature Not Available 8.3(won by default) 8 Natural Language Interaction Not enough data 8.6(won by default) 7 Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility 10.0(won by 1.5) 17 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 148 | Verified Native VoIP 10.0(won by 0.9) 19 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.1 160 | Verified CCaaS Option 9.9(won by 1.1) 17 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 147 | Verified Features Voicemail to Email 10.0(won by 0.8) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.2 187 | Verified Voicemail to SMS 10.0(won by 1.4) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 154 File Sharing 9.1(won by 0.8) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 141 | Verified Voice Conferencing 9.5(won by 0.5) 16 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.0 156 | Verified Video Conferencing 9.4(won by 0.9) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 145 | Verified Conference Transcripts 9.0(won by default) 13 Feature Not Available Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 9.2 89 Not enough data Channels Multi-Channel Coverage 9.2(won by default) 69 Not enough data Open Listening 9.3(won by default) 69 Not enough data Physical Media Feature Not Available Not enough data Design Communications Strategy Development 9.5(won by default) 70 Not enough data Create Content 8.8(won by default) 65 Not enough data Personalization 9.4(won by default) 77 Not enough data Inbound Identification 9.6(won by default) 79 Not enough data Regulatory Compliance 9.7(won by default) 74 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 8.8(won by default) 30 Not enough data AI Text Summarization 8.8(won by default) 30 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.6 217 Channels Voice Not enough data 9.4(won by default) 200 Social Not enough data 8.0(won by default) 175 Live Chat Not enough data 7.8(won by default) 174 Mobile SMS Not enough data 8.3(won by default) 179 Email Not enough data 8.2(won by default) 167 Generative AI AI Text-to-Speech Not enough data 7.6(won by default) 85 Generative AI Not enough data Not enough data Functions Call Routing Not enough data 8.7(won by default) 176 Session Queuing Not enough data 8.7(won by default) 172 Concurrent Calling Not enough data 8.9(won by default) 177 Speech Analytics Not enough data 8.1(won by default) 170 Auto Dialer Not enough data 8.2(won by default) 168 IVR Not enough data 8.6(won by default) 176 Inbound Screen Pop Not enough data 8.6(won by default) 169 Persistent Data Not enough data 8.4(won by default) 164 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Feature Not Available 8.8(won by default) 11 Cross-system Integration Not enough data 9.2(won by default) 11 Natural Language Interaction Feature Not Available 9.2(won by default) 11 Proactive Assistance Feature Not Available 9.2(won by default) 11 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes Not enough data 8.3(won by default) 166 Administrator Access Not enough data 9.1(won by default) 178 Reporting & Dashboards Not enough data 8.9(won by default) 178 Session Recording Not enough data 8.5(won by default) 165 Agent Scheduling and Assignment Not enough data 8.4(won by default) 160 Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.6 775 Platform Omnichannel Not enough data 8.1(won by default) 464 Mobile Access Not enough data 8.7(won by default) 665 Queue Management Not enough data 8.6(won by default) 584 Call Routing Not enough data 8.9(won by default) 693 Call Back Not enough data 8.7(won by default) 605 IVR Not enough data 8.3(won by default) 500 Automatic Call Distribution Not enough data 8.6(won by default) 602 Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data 7.7(won by default) 294 Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data 8.7(won by default) 607 Performance Evaluation Not enough data 8.7(won by default) 563 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data 8.8(won by default) 8 Cross-system Integration Not enough data 8.9(won by default) 9 Natural Language Interaction Not enough data 8.8(won by default) 8 Proactive Assistance Not enough data 8.8(won by default) 8 Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data 8.6(won by default) 593 Reporting & Dashboards Not enough data 8.7(won by default) 624 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 9.1 48 Basic Communication - Cloud PBX Call Management Not enough data 9.5(won by default) 35 Communication Management Not enough data 9.1(won by default) 30 Scalability Not enough data 9.4(won by default) 29 Integrations Not enough data 8.5(won by default) 24 Mobile Accessibility Not enough data 8.8(won by default) 33 Accessibility Not enough data 9.1(won by default) 29 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 9.1(won by default) 26 Analytics and Reporting Not enough data 9.3(won by default) 29 Support and Reliability Not enough data 9.1(won by default) 30 Automated attendant Not enough data 9.1(won by default) 27 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Show 4 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Voice Recognition - AI Voice Assistants Voice Recognition Not enough data Not enough data Speech Synthesis - AI Voice Assistants Speech Synthesis Not enough data Not enough data Customizable speech Not enough data Not enough data Multiple voice actions Not enough data Not enough data Security and privacy - AI Voice Assistants Encrypted communication Not enough data Not enough data Compatibility - AI Voice Assistants Cross platform compatibility Not enough data Not enough data User Insights Reviewers' Company Size [![Crexendo](https://images.g2crowd.com/uploads/product/hd_favicon/c41539759356a586e48d93c64d7b7d45/crexendo.svg "Crexendo")](https://www.g2.com/products/crexendo/reviews) Crexendo Small-Business(50 or fewer emp.) 79.2% Mid-Market(51-1000 emp.) 20.5% Enterprise(\> 1000 emp.) 0.3% [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Small-Business(50 or fewer emp.) 76.9% Mid-Market(51-1000 emp.) 21.9% Enterprise(\> 1000 emp.) 1.2% Small-Business (50 or fewer emp.) 79.2% 76.9% Mid-Market (51-1000 emp.) 20.5% 21.9% Enterprise (\> 1000 emp.) 0.3% 1.2% Reviewers' Industry [![Crexendo](https://images.g2crowd.com/uploads/product/hd_favicon/c41539759356a586e48d93c64d7b7d45/crexendo.svg "Crexendo")](https://www.g2.com/products/crexendo/reviews) Crexendo Non-Profit Organization Management 9.8% Construction 7.2% Hospital & Health Care 6.4% Automotive 4.0% Accounting 3.5% Other 69.1% [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.6% Real Estate 3.9% Other 74.8% FAQs ## Crexendo vs Nextiva FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Nextiva vs Crexendo? Crexendo stands out from Nextiva with higher reviewer ratings for ease of use, setup, and support, while both primarily serve small businesses. | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [Crexendo](https://www.g2.com/products/crexendo/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (3,622 reviews) | 4.9/5 (357 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 8.4 | 9.5 | | Quality of Support score | 9.0 | 9.7 | | Top Reviewer-Cited Strength | Customer Support (135 all-time mentions) | Customer Support (83 all-time mentions) | ### How do the pricing models of Nextiva and Crexendo compare? Crexendo is rated higher for value, with reviewers expressing greater satisfaction with its affordability and pricing compared to Nextiva. - **Nextiva:** Recent reviews highlight concerns about pricing, with some small-business reviewers describing it as expensive for the features provided. - **Crexendo:** Reviewers consistently cite affordability and competitive pricing as key strengths, with several noting cost savings after switching. - **Switching-reason:** Multiple reviewers mention switching to Crexendo for better pricing and value, especially for small businesses seeking to lower communication costs. ### What are the best alternatives to Nextiva and Crexendo? The top three alternatives to Nextiva and Crexendo are RingEX, 3CX, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Recent reviews cite concerns about pricing for small businesses | Customer Support (135 all-time mentions) | | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5 (357 reviews) | Small-Business | Reviewers highlight affordability and cost savings | Customer Support (83 all-time mentions) | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,438 reviews) | Small-Business | — | — | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Nextiva and Crexendo? Buyers comparing Nextiva and Crexendo should prioritize ease of use, ease of setup, quality of support, feature set, and value for small businesses. - **Ease of Use:** Nextiva 8.7, Crexendo 9.6 - **Ease of Setup:** Nextiva 8.4, Crexendo 9.5 - **Quality of Support:** Nextiva 9.0, Crexendo 9.7 - **Feature Set:** Nextiva offers Individual Download; Crexendo offers Conference Transcripts - **Value for Small Business:** Both products' largest reviewer segment is Small-Business, with Crexendo reviewers more frequently citing affordability and cost savings ### What are the pros and cons of Nextiva vs Crexendo? Crexendo's headline strength is ease of use and support, while Nextiva is recognized for robust customer support and reliability. - **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Efficiency (33), Flexibility (28) - **Nextiva trade-offs:** Recent reviews cite pricing concerns for small businesses and limitations with texting features (12 all-time mentions) - **Crexendo strengths:** Customer Support (83 all-time mentions), Ease of Use (47), Easy Setup (44), Reliability (32), Affordable (11), Easy Integration (11), Quick Setup (23) - **Crexendo trade-offs:** Some reviewers mention the app interface could be more modern and that advanced configuration may require technical support ### Is Nextiva or Crexendo better for small businesses? Crexendo is the better fit for small businesses, with higher satisfaction scores and more frequent mentions of affordability and ease of use. - **Nextiva:** Largest segment is Small-Business; reviewers highlight reliability and support but note pricing as a concern for small teams. - **Crexendo:** Largest segment is Small-Business; reviewers consistently praise ease of use, setup, and affordability for small organizations. ### Which VoIP Providers platform has better integrations? Crexendo is favored for integrations, with more frequent reviewer mentions of integration capabilities. - **Nextiva:** Recent reviews mention CRM integration, but no all-time integration mention counts are supplied. - **Crexendo:** Integrations are cited in 9 all-time reviews, with recent mentions of integration with Bullhorn and other business applications. ### How do Nextiva and Crexendo compare on customer support? Crexendo outperforms Nextiva on Quality of Support by a 0.7-point margin (9.7 vs 9.0), a material difference. - **Nextiva:** Reviewers frequently mention responsive support (135 all-time mentions), but some note delays and the need for multiple follow-ups. - **Crexendo:** Reviewers consistently praise fast, knowledgeable, and proactive support, with 83 all-time mentions and many citing direct, helpful account representatives. ### Which is easier to implement, Nextiva or Crexendo? Crexendo leads Nextiva on Ease of Setup by 1.1 points (9.5 vs 8.4), a significant advantage. - **Nextiva:** Reviewers describe setup as straightforward and well-supported, though some mention a learning curve for advanced features. - **Crexendo:** Reviewers highlight very easy onboarding, attentive support during setup, and quick implementation, with 44 all-time mentions of easy setup. ### Which product has better Email? Crexendo is favored for Email, with reviewers highlighting its voicemail-to-email and transcription features. - **Nextiva:** No reviewer-cited strengths or features specific to Email are supplied. - **Crexendo:** Reviewers frequently mention voicemail-to-email and transcription features as key benefits for managing missed calls and messages. Alternatives **Crexendo Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews) ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") [ Quo ](/products/quo-quo/reviews) **Nextiva Alternatives** ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews)