# Crexendo vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing a reliable communication platform, with users highlighting its **smooth operation** and **excellent customer support**. Many users appreciate how the service rarely goes down, ensuring consistent VOIP calling without the hassle of traditional lines.
- **Users say** that Crexendo stands out for its **responsive customer service** , with many praising the ease of reaching knowledgeable representatives. This level of support is often noted as a key factor in their satisfaction, making it easier to resolve issues quickly.
- **According to verified reviews** , Nextiva's implementation process is generally regarded as **intuitive and straightforward** , allowing businesses to get up and running quickly. Users have mentioned that once set up, the platform operates flawlessly, which is a significant advantage for busy teams.
- **Reviewers mention** that Crexendo's mobile app is a highlight, enabling users to manage their business communications effectively on the go. This flexibility is particularly appreciated by those who need to stay connected while away from the office.
- **G2 reviewers indicate** that while Nextiva has a higher overall satisfaction score, Crexendo receives slightly better ratings in specific areas like **ease of use** and **quality of support**. Users have noted that Crexendo's platform is user-friendly, making it accessible for teams with varying technical skills.
- **Users report** that Nextiva's features, such as **call management** and **video conferencing** , are robust and effective, contributing to its higher G2 score. However, some users feel that Crexendo's offerings in these areas are also commendable, particularly in **conference calls** and **desk-to-desk communication** , which have received positive feedback.



| | Crexendo | Nextiva | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 346 | 3,568 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Crexendo

Pros:
- Customer Support (76 reviews)
- Helpful (66 reviews)

Cons:
- Call Issues (6 reviews)
- Number Issues (5 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Crexendo | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 9.8 (281 reviews) | 9.0 (2838 reviews) | 
  | **Ease of Use** | 9.6 (286 reviews) | 8.7 (2886 reviews) | 
  | **Ease of Setup** | 9.5 (244 reviews) | 8.4 (2171 reviews) | 
  | **Ease of Admin** | 9.5 (193 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 9.8 (285 reviews) | 9.0 (2822 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (197 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 9.7 (276 reviews) | 8.3 (2713 reviews) | 

---
## Pricing

### Crexendo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.2/10 | 88 |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Multi-Channel Coverage** | 9.2 (69 reviews) | Not enough data | 
| **Open Listening** | 9.3 (69 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Communications Strategy Development** | 9.5 (70 reviews) | Not enough data | 
| **Create Content** | 8.8 (65 reviews) | Not enough data | 
| **Personalization** | 9.4 (77 reviews) | Not enough data | 
| **Inbound Identification** | 9.6 (79 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.7 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **AI Text Generation** | 8.8 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (30 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 9.2 (11 reviews) | 
| **Proactive Assistance** | Feature Not Available | 9.2 (11 reviews) | 

#### Administrative

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 8.9/10 | 234 |
| **Nextiva** | 8.2/10 | 1793 |

#### Platform Basics - VoIP Providers

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.9 (42 reviews) | 8.6 (67 reviews) | 
| **Call Management** | 9.7 (49 reviews) | 8.8 (94 reviews) | 
| **Network monitoring** | Feature Not Available | 8.2 (58 reviews) | 
| **Integrations** | 8.5 (40 reviews) | 8.0 (68 reviews) | 
| **Virtual PBX** | 9.2 (34 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 8.9 (35 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.9 (222 reviews) | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | 8.5 (147 reviews) | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 8.8 (154 reviews) | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | 8.3 (137 reviews) | 7.7 (829 reviews) | 
| **Conference Calls** | 9.3 (163 reviews) | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.7 (194 reviews) | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (22 reviews) | 7.7 (41 reviews) | 
| **Cross-system Integration** | 7.9 (22 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | Feature Not Available | 7.6 (39 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.6 (40 reviews) | 

#### Access

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.6 (133 reviews) | 8.0 (902 reviews) | 
| **Browser Extension** | 8.8 (135 reviews) | 8.1 (897 reviews) | 
| **Individual Download** | Feature Not Available | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Hold Music** | 9.1 (175 reviews) | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.4 (190 reviews) | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | 9.6 (193 reviews) | 9.1 (1490 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.7/10 | 25 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | 10.0 (17 reviews) | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 10.0 (19 reviews) | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 9.9 (17 reviews) | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Voicemail to Email** | 10.0 (22 reviews) | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | 10.0 (18 reviews) | 8.5 (154 reviews) | 
| **File Sharing** | 9.1 (15 reviews) | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.5 (16 reviews) | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 9.4 (14 reviews) | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.0 (13 reviews) | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crexendo | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Crexendo (2):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Nextiva (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Crexendo | Nextiva | 
|---|---|---|
| **Small-Business** | 79.2% | 77.2% | 
| **Mid-Market** | 20.5% | 21.5% | 
| **Enterprise** | 0.3% | 1.2% | 

### By Industry

#### Crexendo

- **Non-Profit Organization Management:** 9.3%
- **Construction:** 6.9%
- **Hospital & Health Care:** 6.3%
- **Automotive:** 4.2%
- **Accounting:** 3.6%
- **Legal Services:** 3.6%
- **Financial Services:** 3.3%
- **Government Administration:** 3.3%
- **Utilities:** 3.0%
- **Primary/Secondary Education:** 2.7%
- **Other:** 53.8%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Crexendo

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56419 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1590 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Crexendo

- Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments
  > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crexendo-vs-nextiva)