Compare Crexendo and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (78.6% of reviews)
Small-Business (77.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
Crexendo
Star Rating
(337)4.9 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrexendoNextiva
Star Rating
(3,488)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crexendo. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for teams to onboard new agents quickly. This ease of setup is highlighted by feedback indicating that "implementing it for each agent is straightforward," which is a crucial factor for businesses looking to minimize downtime.
- Reviewers mention that Nextiva offers robust features for call management, including valuable call recording capabilities. One user noted, "I find the call recording feature particularly valuable for my small business," emphasizing its role in enhancing communication quality and training.
- According to verified reviews, Crexendo shines in customer support, with users praising the helpfulness of their staff. One reviewer highlighted, "So far, the support staff has been very helpful," indicating a strong commitment to customer service that can be a deciding factor for many businesses.
- Users report that while Crexendo has a solid star rating, it faces challenges in overall user satisfaction compared to Nextiva. Despite a higher star rating, the lower G2 Score suggests that users may have higher expectations that are not fully met, as seen in the fewer recent reviews.
- Reviewers note that Nextiva's integration capabilities are a strong point, with users appreciating how it simplifies report generation. One user mentioned, "its integration makes it simple to generate reports," which is essential for businesses that rely on data-driven decision-making.
Pricing
Entry-Level Pricing
Crexendo
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Crexendo
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.8
274
9.0
2,791
Ease of Use
9.7
279
8.7
2,832
Ease of Setup
9.5
237
8.4
2,122
Ease of Admin
9.5
193
8.6
1,987
Quality of Support
9.8
278
9.0
2,777
Has the product been a good partner in doing business?
9.8
197
8.8
1,968
Product Direction (% positive)
9.7
271
8.3
2,674
Features by Category
Channels
9.2
69
Not enough data
9.3
69
Not enough data
Feature Not Available
Not enough data
Design
9.5
70
Not enough data
8.8
65
Not enough data
9.4
77
Not enough data
9.6
79
Not enough data
9.7
74
Not enough data
Generative AI
8.8
30
Not enough data
8.8
30
Not enough data
Channels
Not enough data
9.4
195
Not enough data
7.9
177
Not enough data
7.7
175
Not enough data
8.2
179
Not enough data
8.2
169
Generative AI
Not enough data
7.6
84
Functions
Not enough data
8.7
174
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
177
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Feature Not Available
8.8
11
Not enough data
9.2
11
Feature Not Available
9.2
11
Feature Not Available
9.2
11
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Platform
Not enough data
8.1
467
Not enough data
8.6
667
Not enough data
8.6
585
Not enough data
8.9
693
Not enough data
8.8
607
Not enough data
8.3
503
Not enough data
8.6
604
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.7
608
Not enough data
8.7
566
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
595
Not enough data
8.7
625
Basic Communication - Cloud PBX
Not enough data
9.4
30
Not enough data
9.1
29
Not enough data
9.4
29
Not enough data
8.5
24
Not enough data
8.7
28
Not enough data
9.0
27
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.3
29
Not enough data
9.1
30
Not enough data
9.1
26
Platform Basics - VoIP Providers
8.9
42
8.6
61
9.7
46
8.7
70
Feature Not Available
8.2
59
8.5
39
8.0
63
9.2
34
8.0
55
8.9
35
7.8
55
Basic Communication
9.9
217
9.2
1658
|
Verified
8.5
147
7.9
902
|
Verified
8.8
154
8.3
1052
|
Verified
8.3
137
7.7
833
9.3
162
8.6
1161
|
Verified
9.7
193
9.1
1340
|
Verified
Agentic AI - VoIP Providers
7.6
22
7.7
41
7.9
22
7.8
41
Feature Not Available
7.7
41
Feature Not Available
7.7
41
Access
8.6
132
8.0
907
8.8
135
8.2
901
Feature Not Available
8.5
1040
|
Verified
Advanced Features
9.1
174
8.3
1174
|
Verified
9.4
189
8.6
1240
|
Verified
9.6
192
9.1
1484
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Feature Not Available
8.3
8
Not enough data
8.6
7
Extensions
10.0
17
8.5
150
|
Verified
10.0
19
9.1
158
|
Verified
9.9
17
8.8
148
|
Verified
Features
10.0
22
9.2
183
|
Verified
10.0
18
8.5
154
9.1
15
8.3
143
|
Verified
9.5
16
9.0
157
|
Verified
9.4
14
8.4
147
|
Verified
9.0
13
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crexendo and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
Crexendo is categorized as Customer Communications Management and AI Customer Support Agents
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Crexendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
8.9%
Construction
7.1%
Hospital & Health Care
5.5%
Automotive
4.3%
Accounting
3.7%
Other
70.6%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Discussions
What is Crexendo used for?
2 Comments
MP
They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services.Read more
Crexendo has no more discussions with answers
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
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