Compare Convin.ai and Zendesk Contact Center

Add Product
Convin.ai
Convin.ai
(548)
4.7 out of 5
Convin.ai
By Convin
Zendesk Contact Center
Zendesk Contact Center
(283)
4.6 out of 5
Zendesk Contact Center
By Zendesk
At a Glance
Convin.ai
Convin.ai
Star Rating
(548)4.7 out of 5
Market Segments
Enterprise (62.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.ai
Zendesk Contact Center
Zendesk Contact Center
Star Rating
(283)4.6 out of 5
Market Segments
Mid-Market (59.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Zendesk Contact Center
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Zendesk Contact Center excels in providing visibility into workflows, allowing users to track incoming tasks and response times effectively. The platform's robust reporting and dashboards are frequently highlighted as tools that simplify understanding team performance.
  • Users say that Convin.ai offers an easy-to-use interface that helps keep track of tasks efficiently. Reviewers appreciate its flexibility in generating various types of reports, which enhances their ability to manage team performance and analytics.
  • According to verified reviews, Zendesk Contact Center is praised for its intuitive interface and seamless omnichannel capabilities, making it user-friendly for both agents and managers. This ease of use is a significant advantage for teams looking to streamline their customer interactions.
  • Reviewers mention that Convin.ai stands out with its ability to automatically record and transcribe calls, which is a valuable feature for teams focused on sales management and performance analytics. This functionality supports better team management and insights into sales rep activities.
  • Users highlight that Zendesk Contact Center simplifies implementation with its robust onboarding tools, making it easier for new users to get started. This aspect is particularly beneficial for organizations that need to onboard teams quickly and efficiently.
  • G2 reviewers note that while both platforms have strong support ratings, Convin.ai edges out slightly with higher scores in quality of support and product direction, indicating a commitment to continuous improvement and user satisfaction.
Pricing
Entry-Level Pricing
Convin.ai
No pricing available
Zendesk Contact Center
No pricing available
Free Trial
Convin.ai
Free Trial is available
Zendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
9.3
514
9.0
210
Ease of Use
9.5
518
9.2
219
Ease of Setup
9.2
165
9.0
114
Ease of Admin
9.2
46
9.1
101
Quality of Support
9.6
513
9.4
208
Has the product been a good partner in doing business?
9.4
44
9.3
97
Product Direction (% positive)
9.8
509
8.9
190
Features by Category
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.1
32
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.8
22
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.3
24
Generative AI
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
352
Not enough data
Call Analytics
9.6
341
Not enough data
9.2
340
Not enough data
9.4
341
Not enough data
9.3
328
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
338
Not enough data
9.3
342
Not enough data
Not enough data
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.3
438
9.3
134
Quality Assurance
9.3
425
9.7
127
9.2
426
9.2
119
9.4
427
9.1
123
Engagement
9.4
428
9.5
125
9.5
427
9.2
123
9.3
422
8.8
108
Performance
9.4
427
9.4
114
9.3
427
9.8
85
Generative AI
9.3
302
8.9
24
9.3
302
9.1
24
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
9.4
19
Channels
Not enough data
8.3
11
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
8.1
6
Not enough data
9.0
12
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
7.9
7
Not enough data
8.1
8
Not enough data
8.9
9
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
7
Not enough data
9.2
11
Not enough data
8.7
15
Not enough data
8.3
8
Not enough data
8.8
7
Call ComplianceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
9.6
272
Not enough data
Generative AI
9.6
266
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convin.ai
Convin.ai
Zendesk Contact Center
Zendesk Contact Center
Convin.ai and Zendesk Contact Center are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
Convin.ai
Convin.ai is categorized as Conversation Intelligence
Zendesk Contact Center
Reviews
Reviewers' Company Size
Convin.ai
Convin.ai
Small-Business(50 or fewer emp.)
6.1%
Mid-Market(51-1000 emp.)
31.3%
Enterprise(> 1000 emp.)
62.6%
Zendesk Contact Center
Zendesk Contact Center
Small-Business(50 or fewer emp.)
31.2%
Mid-Market(51-1000 emp.)
59.1%
Enterprise(> 1000 emp.)
9.7%
Reviewers' Industry
Convin.ai
Convin.ai
Education Management
26.8%
Health, Wellness and Fitness
19.4%
Computer Games
12.8%
Insurance
10.2%
Consumer Services
3.9%
Other
26.8%
Zendesk Contact Center
Zendesk Contact Center
Computer Software
16.5%
Information Technology and Services
13.2%
Consumer Services
8.8%
Financial Services
5.5%
Computer Games
4.0%
Other
51.8%
Alternatives
Convin.ai
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Discussions
Convin.ai
Convin.ai Discussions
What is Convin.ai used for?
2 Comments
Aditi Singh Tomar .
A
call auditingRead more
Monty the Mongoose crying
Convin.ai has no more discussions with answers
See all discussions
Zendesk Contact Center
Zendesk Contact Center Discussions
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
See all discussions
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Add Product
Convin.ai
Convin.ai
Zendesk Contact Center
Zendesk Contact Center