# Convin.ai vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk Contact Center excels in providing a centralized hub for multiple services, which simplifies data management. Users appreciate having everything in one place, making it easier to navigate their workflows.
- **Users say** that Convin.ai stands out for its innovative features, such as automation and voice agents, which help organizations analyze customer interactions across various channels. This capability allows for deeper insights into customer conversations, enhancing overall engagement.
- **Reviewers mention** that Zendesk Contact Center has a strong support system, with high ratings for quality of support. Users feel confident knowing they can rely on assistance when needed, which is crucial for maintaining operational efficiency.
- **According to verified reviews** , Convin.ai offers a user-friendly interface that helps users keep track of tasks effectively. This ease of use is a significant advantage for teams looking to streamline their daily operations without a steep learning curve.
- **G2 reviewers highlight** that while Zendesk Contact Center has a robust implementation process, some users have faced challenges in configuration to match their specific workflows. This can lead to a learning curve that may slow down initial adoption.
- **Users report** that Convin.ai's real-time agent support and automated tools are game-changers for enhancing productivity. The ability to quickly adapt to organizational requirements is a key strength that resonates well with enterprise-level users.



| | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 549 | 314 | 
| **Largest Market Segment** | Enterprise (62.3% of reviews) | Mid-Market (59.4% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $83.00 1 agent Per Month | 

---
## Top Pros & Cons

### Convin.ai

Pros:
- Ease of Use (9 reviews)
- Accuracy (7 reviews)

Cons:
- Auditing Issues (3 reviews)
- Inadequate Reporting (3 reviews)

### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | Convin.ai | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.3 (516 reviews) | 8.9 (210 reviews) | 
  | **Ease of Use** | 9.5 (520 reviews) | 9.0 (244 reviews) | 
  | **Ease of Setup** | 9.2 (167 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 9.2 (46 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.6 (515 reviews) | 9.3 (218 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (44 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.8 (510 reviews) | 8.9 (190 reviews) | 

---
## Pricing

### Convin.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zendesk Contact Center

#### Entry-Level Pricing

Plan: Zendesk Contact Center

Price: Starting at $83.00 1 agent Per Month

Description: Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center

Key Features:
-   Unified Agent Workspace
- AWS added services
- Amazon Connect Telephony Usage

[Browse all 2 editions](https://www.g2.com/products/zendesk-contact-center/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 37 |

#### Administration

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (31 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.4/10 | 354 |
| **Zendesk Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | 9.6 (342 reviews) | Not enough data | 
| **Machine Learning** | 9.2 (340 reviews) | Not enough data | 
| **Call Analysis** | 9.4 (343 reviews) | Not enough data | 
| **Lead Qualification** | 9.3 (329 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Customer Scoring** | 9.3 (339 reviews) | Not enough data | 
| **Speech-to-Text** | 9.3 (343 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | 9.4 (281 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.3/10 | 439 |
| **Zendesk Contact Center** | 9.3/10 | 135 |

#### Quality Assurance

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | 9.3 (426 reviews) | 9.7 (126 reviews) | 
| **Calibration** | 9.2 (426 reviews) | 9.2 (118 reviews) | 
| **Reports** | 9.4 (428 reviews) | 9.1 (123 reviews) | 

#### Engagement

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | 9.4 (428 reviews) | 9.5 (124 reviews) | 
| **Dashboards** | 9.5 (428 reviews) | 9.2 (122 reviews) | 
| **Training** | 9.3 (422 reviews) | 8.8 (108 reviews) | 

#### Performance

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 9.4 (428 reviews) | 9.4 (113 reviews) | 
| **Compliance** | 9.3 (427 reviews) | 9.8 (84 reviews) | 

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.3 (303 reviews) | 9.0 (23 reviews) | 
| **AI Text Summarization** | 9.3 (303 reviews) | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | 9.2/10 | 43 |

#### Channels

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (17 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Web Chat** | Not enough data | 9.0 (8 reviews) | 
| **Mobile SMS** | Not enough data | 8.1 (6 reviews) | 
| **Email** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 7.8 (6 reviews) | 
| **Speech Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Auto Dialer** | Not enough data | 7.3 (5 reviews) | 
| **IVR** | Not enough data | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (8 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (7 reviews) | 
| **Administrator Access** | Not enough data | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.3 (27 reviews) | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.0 (8 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 

#### Management

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | 

#### Integration

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.6/10 | 272 |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | 9.6 (266 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Convin.ai (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Zendesk Contact Center (9):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | Convin.ai | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 6.1% | 30.4% | 
| **Mid-Market** | 31.5% | 59.4% | 
| **Enterprise** | 62.3% | 10.2% | 

### By Industry

#### Convin.ai

- **Education Management:** 26.9%
- **Health, Wellness and Fitness:** 19.3%
- **Computer Games:** 12.8%
- **Insurance:** 10.2%
- **Consumer Services:** 3.9%
- **Financial Services:** 3.5%
- **Accounting:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Real Estate:** 2.0%
- **Information Technology and Services:** 1.9%
- **Other:** 13.7%

#### Zendesk Contact Center

- **Computer Software:** 15.2%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.4%
- **Financial Services:** 6.4%
- **Computer Games:** 4.0%
- **Health, Wellness and Fitness:** 3.4%
- **Internet:** 3.0%
- **Outsourcing/Offshoring:** 3.0%
- **Leisure, Travel & Tourism:** 2.7%
- **Retail:** 2.7%
- **Other:** 38.4%

---
## Alternatives

### Alternatives to Convin.ai

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews)
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- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

### Alternatives to Zendesk Contact Center

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- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)

---
## Top Discussions

### Convin.ai

- Title: [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) — 2 comments
  > **Top comment:** "call auditing"

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/convin-ai-vs-zendesk-contact-center)