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Compare Convin.ai and Invoca 
At a Glance
Market Segments
Enterprise (62.5% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aiInvoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Convin.ai excels in user experience, with an intuitive interface that makes it easy to track tasks and manage teams. Users appreciate its flexibility in generating various reports, which enhances day-to-day usability.
- According to verified reviews, Invoca shines in its ability to provide detailed insights into call attribution and conversation intelligence. Users highlight how it helps marketing and sales teams understand the effectiveness of their campaigns by analyzing customer interactions.
- Reviewers mention that Convin.ai offers superior support, with a high quality of assistance that users find responsive and helpful. This is reflected in its strong ratings for support quality, making it a reliable choice for teams needing consistent help.
- Users say that Invoca's strengths lie in its call tracking capabilities, allowing businesses to optimize their marketing spend effectively. The platform's ability to analyze conversations provides valuable insights into customer journeys, which users find beneficial for strategic decision-making.
- G2 reviewers highlight that Convin.ai has a more favorable setup experience, with users reporting a smoother onboarding process compared to Invoca. This ease of setup contributes to quicker implementation, allowing teams to start leveraging the software's features sooner.
- According to recent feedback, while Invoca has a solid reputation for call recording and analysis, it faces challenges in meeting specific workflow needs for some users. This has led to configuration difficulties that may hinder its overall effectiveness in certain environments.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableInvoca
No pricing availableFree Trial
Convin.ai
Free Trial is available
Invoca
Free Trial is available
Ratings
Meets Requirements
9.3
515
8.8
815
Ease of Use
9.5
519
8.4
816
Ease of Setup
9.2
166
8.0
552
Ease of Admin
9.2
46
8.3
536
Quality of Support
9.6
514
9.1
803
Has the product been a good partner in doing business?
9.4
44
9.2
540
Product Direction (% positive)
9.8
510
8.8
801
Features by Category
Call Analytics
9.6
342
9.1
93
9.2
341
8.5
78
9.4
342
8.6
89
9.3
329
8.3
75
Agent Performance Management
9.3
339
8.4
70
9.3
343
8.0
79
9.3
345
8.3
70
Generative AI
9.4
281
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Quality Assurance
9.3
425
8.9
41
9.2
426
8.7
39
9.4
427
8.8
47
Engagement
9.4
428
8.9
43
9.5
427
8.7
46
9.3
422
8.9
43
Performance
9.4
427
8.9
42
9.3
427
9.1
41
Generative AI
9.3
302
8.2
18
9.3
302
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
9.6
266
8.5
8
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
303
Not enough data
9.2
329
Not enough data
8.5
201
Tracking
Not enough data
8.7
310
Not enough data
8.9
319
Not enough data
8.7
279
Analytics
Not enough data
9.0
338
Not enough data
9.2
314
Not enough data
8.6
316
Not enough data
8.6
156
Call Routing
Not enough data
8.7
254
Not enough data
8.7
195
Not enough data
8.3
163
Administration
Not enough data
8.5
137
Not enough data
9.1
164
Not enough data
9.2
190
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
Convin.ai and Invoca are categorized as Speech Analytics, Conversation Intelligence, and Contact Center Quality Assurance
Unique Categories
Convin.ai has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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