# ConnectWise Automate vs SuperOps Comparison | | ConnectWise Automate | SuperOps | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | | **Total Reviews** | 139 | 133 | | **Largest Market Segment** | Small-Business (64.6% of reviews) | Small-Business (87.1% of reviews) | | **Entry Level Price** | No pricing available | $79.00 Per Month | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### SuperOps Pros: - Ease of Use (78 reviews) - Customer Support (66 reviews) Cons: - Missing Features (45 reviews) - Feature Issues (22 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | SuperOps | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.7 (115 reviews) | | **Ease of Use** | 7.4 (112 reviews) | 9.0 (119 reviews) | | **Ease of Setup** | 6.6 (73 reviews) | 9.0 (104 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 9.0 (100 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 9.4 (114 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.2 (100 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.6 (115 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SuperOps #### Entry-Level Pricing Plan: Standard - PSA Only Price: $79.00 Per Month Description: PSA Only Key Features: - Ticketing - Projects - Automated billing and invoicing [Browse all 4 editions](https://www.g2.com/products/superops/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Administration | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Change Management** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | Not enough data | Not enough data | #### Service Desk | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Help Desk** | Not enough data | Not enough data | | **Incident Reports** | Not enough data | Not enough data | | **Process Workflow** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Administration Console** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Ticketing System** | Not enough data | Not enough data | | **Performance Logging** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 32 | | **SuperOps** | 8.6/10 | 97 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 8.9 (93 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 8.9 (93 reviews) | | **Asset Tracking** | 9.1 (23 reviews) | Feature Not Available | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.1 (82 reviews) | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.8 (86 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Workflow Management** | Not enough data | 7.7 (5 reviews) | #### Service Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.0 (93 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Scope | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | 7.8/10 | 16 | #### Functionality | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | | **Alerting** | Not enough data | 8.1 (16 reviews) | | **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | | **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | #### Monitoring - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **360-Degree Network Visibility** | Not enough data | Not enough data | | **Automated Network Discovery** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Performance Baseline** | Not enough data | 7.7 (16 reviews) | | **Data Visualization** | Not enough data | 7.7 (16 reviews) | | **Path Analysis** | Not enough data | 7.5 (14 reviews) | #### Analytics - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Predictive Performance Analytics** | Not enough data | Not enough data | | **Packet & Flow Analysis** | Not enough data | Not enough data | #### Security - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Encrypted Data Transmission** | Not enough data | Not enough data | | **Zero Trust and Identity Management** | Not enough data | Not enough data | | **Integrated Network Security** | Not enough data | Not enough data | #### Network Performance - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Dynamic Network Optimization** | Not enough data | Not enough data | | **Automated Tasks Routing** | Not enough data | Not enough data | #### AI Automation - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | | **Self-Healing Networks** | Not enough data | Not enough data | | **Predictive Network Maintenance** | Not enough data | Not enough data | #### Agentic AI - Network Monitoring | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | 7.9/10 | 87 | #### Asset Inventory | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | | **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | | **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | | **Mobile Asset Inventory** | Not enough data | Feature Not Available | | **Asset Discovery** | Not enough data | Feature Not Available | #### Generative AI | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **AI Text Generation** | Not enough data | 7.1 (39 reviews) | | **AI Text Generation** | Not enough data | 7.3 (38 reviews) | #### Agentic AI - IT Asset Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Central Dashboard** | Not enough data | 8.8 (81 reviews) | | **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | | **Risk Management** | Not enough data | 7.5 (62 reviews) | | **Integrations** | Not enough data | 7.6 (74 reviews) | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | 6.9/10 | 65 | #### Customer Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Customer Profiles** | Not enough data | 8.2 (60 reviews) | | **Sales** | Not enough data | 6.9 (48 reviews) | | **Marketing** | Not enough data | 6.0 (45 reviews) | | **Client Portal** | Not enough data | 7.6 (56 reviews) | #### Project Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Project Planning** | Not enough data | 7.2 (55 reviews) | | **Project Tracking** | Not enough data | 7.1 (56 reviews) | | **Resource Definition** | Not enough data | 7.4 (48 reviews) | | **Resource Management** | Not enough data | 7.7 (50 reviews) | #### Accounting | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Revenue Recognition** | Not enough data | 7.0 (45 reviews) | | **Invoice Management** | Not enough data | 6.9 (50 reviews) | | **Payments** | Not enough data | 6.8 (44 reviews) | | **Project Accounting** | Not enough data | 6.2 (40 reviews) | | **Budget Tracking** | Not enough data | 5.8 (40 reviews) | #### Portfolio Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Portfolio Definition** | Not enough data | 6.3 (38 reviews) | | **Portfolio Performance** | Not enough data | 6.3 (38 reviews) | | **Risk** | Not enough data | 6.7 (40 reviews) | | **Portfolio Mix** | Not enough data | 6.4 (39 reviews) | #### Analytics | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Forecasting** | Not enough data | 5.9 (39 reviews) | | **Reporting** | Not enough data | 7.4 (52 reviews) | | **KPIs** | Not enough data | 7.0 (44 reviews) | #### Administration | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Standard Integrations** | Not enough data | 7.4 (59 reviews) | | **Workflow** | Not enough data | 7.7 (53 reviews) | | **Access Management** | Not enough data | 7.6 (50 reviews) | #### Platform | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **APIs** | Not enough data | 7.1 (42 reviews) | | **Internationalization** | Not enough data | 7.5 (38 reviews) | | **Performance and Reliability** | Not enough data | 8.3 (58 reviews) | | **Mobile** | Not enough data | 7.3 (52 reviews) | | **Offline Access** | Not enough data | 4.0 (36 reviews) | #### Generative AI | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **AI Text Generation** | Not enough data | 6.1 (29 reviews) | | **AI Text Summarization** | Not enough data | 6.3 (29 reviews) | #### Artificial Intelligence - Professional Services Automation | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Administration | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Unattended Remote Access** | Not enough data | Not enough data | | **Multi - Session Handling** | Not enough data | Not enough data | | **Multi-Monitor Support** | Not enough data | Not enough data | #### Maintenance | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Remote Reboot** | Not enough data | Not enough data | | **Remote Printing** | Not enough data | Not enough data | #### Communication | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Text Chat** | Not enough data | Not enough data | | **VoIP** | Not enough data | Not enough data | | **Video Conference Call** | Not enough data | Not enough data | | **Screen Annotations** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Data Encryption** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | #### Device Support | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Mobile Device Access** | Not enough data | Not enough data | | **Multi-Platform Support** | Not enough data | Not enough data | | **Cross-Platform** | Not enough data | Not enough data | #### Performance | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Reporting** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **SuperOps** | N/A | N/A | #### Analysis | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Threat Detection** | Not enough data | Not enough data | #### Platform | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Unified Communications Platform** | Not enough data | Not enough data | | **Remote Access** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **IT Knowledge Management** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Endpoint Protection** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Service Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | ConnectWise Automate | SuperOps | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to SuperOps (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | SuperOps | |---|---|---| | **Small-Business** | 64.6% | 87.1% | | **Mid-Market** | 33.1% | 12.1% | | **Enterprise** | 2.3% | 0.8% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.8% - **Computer & Network Security:** 7.7% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Food & Beverages:** 1.5% - **Hospitality:** 1.5% - **Other:** 11.5% #### SuperOps - **Information Technology and Services:** 45.8% - **Computer & Network Security:** 22.9% - **Computer Networking:** 5.3% - **Education Management:** 3.1% - **Consulting:** 2.3% - **Primary/Secondary Education:** 1.5% - **Construction:** 1.5% - **Law Practice:** 1.5% - **Electrical/Electronic Manufacturing:** 1.5% - **Accounting:** 0.8% - **Other:** 13.7% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews) ### Alternatives to SuperOps - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1031 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### SuperOps No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-superops)