1. [Home](https://www.g2.com/) 2. ... 3. [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) 4. [ConnectWise Automate Discussions](https://www.g2.com/products/connectwise-automate/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e1304dcbbafd174d337465f054526ef0/connectwise-automate.png "Product Avatar Image") ](/products/connectwise-automate/reviews) [ ConnectWise Automate ](/products/connectwise-automate/reviews) (141)4.1/5 ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323. Show More * * * ### 38.0 Nps Score Already have ConnectWise Automate? ### All ConnectWise Automate Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ConnectWise Automate used for? ](/discussions/what-is-connectwise-automate-used-for) What is ConnectWise Automate used for? [ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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[ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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More Options - [ # What is the best way to create a new user on a computer already in connectwise automate? ](/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) What is the best way to create a new user on a computer already in connectwise automate WITHOUT doing a remote session into the user's computer? [ Remote Monitoring & Management (RMM) Software ](https://www.g2.com/tags/remote-monitoring-amp-management-rmm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.&title=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConnectWise+Automate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConnectWise+Automate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%0aAsk+ConnectWise+Automate+questions+and+get+answers+from+expert+users+in+our+ConnectWise+Automate+Discussions+section.) 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Answer a few questions to help the ConnectWise Automate community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconnectwise-automate%2Fdiscuss%3Fsmall_ask%3Dconnectwise-automate) No ## Top Contributors in ConnectWise Automate 1 ![Richard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard G.") RG Loading... ### [Richard G.](https://www.g2.com/users/f3e20483-9ae5-4a2c-89f5-9d027d13871c "Richard G.") Senior Director, IT Operations 1 pt 2 ![Arabella C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arabella C.") AC Loading... ### [Arabella C.](https://www.g2.com/users/941cd07f-7d9b-4470-9a16-43767cd6dd65 "Arabella C.") Information Technology Technician 1 pt