Introducing G2.ai, the future of software buying.Try now
Compare Confluence and GitBook 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$0 1 user
Confluence
Star Rating
(4,215)4.1 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansGitBook
Star Rating
(178)4.8 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its ability for real-time editing and preventing knowledge loss when team members leave. This makes it particularly effective for large projects, as noted by users who appreciate its professional templates for meeting notes and project plans.
- Users say GitBook offers a clean and organized interface that simplifies the management of SOPs, client processes, and team guides. Reviewers appreciate the smooth editing experience and the ease of collaboration, which is especially beneficial for smaller teams and community organizations.
- According to verified reviews, Confluence has a significantly higher overall satisfaction score, indicating that users feel it provides a more comprehensive solution for knowledge management and team collaboration compared to GitBook, which is reflected in its robust feature set.
- Reviewers mention that GitBook's support team is highly responsive, with users praising the quick and helpful assistance they receive. This level of support can be a game-changer for smaller organizations that may not have extensive IT resources.
- G2 reviewers highlight that while GitBook is easy to set up and use, Confluence offers a more powerful set of features that cater to larger teams and complex projects, making it a better fit for mid-market companies looking for scalability.
- Users report that Confluence's extensive capabilities in knowledge sharing and project documentation make it a preferred choice for teams that require a robust platform, while GitBook shines in its simplicity and user-friendly design, appealing to those who prioritize ease of use over extensive features.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Free Trial
Confluence
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
8.5
3,591
9.2
142
Ease of Use
8.0
3,632
9.3
144
Ease of Setup
8.2
1,133
9.3
110
Ease of Admin
8.0
830
9.4
97
Quality of Support
8.1
2,450
9.4
118
Has the product been a good partner in doing business?
8.5
749
9.5
92
Product Direction (% positive)
7.5
3,535
8.8
129
Features by Category
Knowledge Pages
8.5
771
8.2
87
8.4
734
8.4
84
8.8
776
8.9
97
8.3
650
8.2
77
7.8
434
8.0
66
8.6
509
9.0
85
Knowledge Dissemination
8.3
668
8.5
82
8.6
768
8.8
86
9.2
835
9.3
98
8.6
787
8.5
81
8.1
476
8.5
76
7.8
419
7.7
64
8.7
502
8.8
79
8.3
465
8.2
71
8.5
442
8.5
71
Agentic AI - Knowledge Base
7.6
172
7.1
8
7.5
171
7.5
8
7.5
172
6.5
8
Login Options
9.2
42
Not enough data
8.2
32
Not enough data
Productivity
7.4
30
Not enough data
8.1
32
Not enough data
7.9
31
Not enough data
7.4
31
Not enough data
7.7
32
Not enough data
Customization
7.9
31
Not enough data
8.8
34
Not enough data
8.0
31
Not enough data
Agentic AI - Unified Workspaces
7.0
26
Not enough data
7.5
29
Not enough data
Automation
8.4
47
Not enough data
8.5
45
Not enough data
8.6
49
Not enough data
Administration
8.7
47
Not enough data
8.3
45
Not enough data
9.0
44
Not enough data
Project management
8.7
45
Not enough data
8.3
45
Not enough data
8.6
45
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
7.7
43
Not enough data
8.3
45
Not enough data
Workload
7.7
44
Not enough data
8.4
46
Not enough data
8.5
46
Not enough data
8.0
45
Not enough data
Communication & Collaboration
8.6
45
Not enough data
9.1
52
Not enough data
9.0
51
Not enough data
Cost Management
7.7
44
Not enough data
7.9
45
Not enough data
7.6
43
Not enough data
Integration
8.0
42
Not enough data
7.8
45
Not enough data
7.7
44
Not enough data
Generative AI
7.9
43
Not enough data
7.9
42
Not enough data
Agentic AI - Work Management
7.5
39
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
Communication
7.1
57
Not enough data
8.4
61
Not enough data
7.6
55
Not enough data
8.1
62
Not enough data
8.2
56
Not enough data
Content & Documents
8.9
64
Not enough data
8.8
61
Not enough data
8.6
62
Not enough data
8.8
62
Not enough data
Controls
8.3
53
Not enough data
8.5
54
Not enough data
8.6
56
Not enough data
7.9
52
Not enough data
8.2
54
Not enough data
Project Management
8.1
56
Not enough data
8.4
55
Not enough data
8.8
54
Not enough data
8.9
52
Not enough data
Remote Collaboration
9.1
58
Not enough data
8.7
55
Not enough data
8.7
55
Not enough data
7.1
54
Not enough data
Generative AI
7.9
56
Not enough data
7.7
55
Not enough data
Agentic AI - Project Collaboration
7.0
50
Not enough data
7.5
50
Not enough data
Management and Discovery - IT Documentation
8.4
178
Not enough data
8.5
181
Not enough data
8.5
180
Not enough data
Operations - IT Documentation
8.4
177
Not enough data
8.0
174
Not enough data
8.2
174
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and GitBook are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
GitBook is categorized as AI Documentation Generators
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.8%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.2%
Other
43.2%
Computer Software
24.1%
Information Technology and Services
17.8%
Non-Profit Organization Management
9.8%
Higher Education
5.7%
Education Management
5.7%
Other
36.8%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
GitBook has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
