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Compare CM.com and Twilio 
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At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CM.com
Star Rating
(12)4.8 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CM.comTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio has a solid API Call Speed rated at 8.3, which allows for quick integration into existing systems, while CM.com excels in Ease of Integration with a higher score, making it easier for businesses to implement their solutions seamlessly.
- Reviewers mention that CM.com shines in Quality of Support with a score of 9.7, indicating a strong customer service experience, whereas Twilio's support is rated lower at 8.0, suggesting that users may face challenges in getting timely assistance.
- G2 users highlight that Twilio offers a variety of communication options, including Live Chat and Screen Sharing, both rated at 8.0, but CM.com surpasses in overall Communication Varieties with a score of 8.4, providing a more comprehensive suite of communication tools.
- Users on G2 report that Twilio's HIPAA Compliance is rated at 8.5, making it a suitable choice for healthcare-related applications, while CM.com also offers strong compliance features but does not specifically highlight HIPAA, which may be a consideration for users in regulated industries.
- Reviewers mention that CM.com has a higher score in Ease of Use at 9.7, suggesting that its interface is more intuitive for everyday users compared to Twilio's score of 8.4, which may require more training or adjustment time.
- Users say that Twilio's scalability is a strong point, allowing businesses to grow without significant limitations, while CM.com is noted for its advanced features like Automated Attendants and VOiP Number, which enhance user experience and operational efficiency.
Pricing
Entry-Level Pricing
CM.com
No pricing availableTwilio
No pricing availableFree Trial
CM.com
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.7
6
8.8
361
Ease of Use
9.7
6
8.2
366
Ease of Setup
Not enough data
7.8
205
Ease of Admin
Not enough data
7.9
193
Quality of Support
9.7
6
7.8
327
Has the product been a good partner in doing business?
Not enough data
8.1
184
Product Direction (% positive)
Not enough data
8.3
351
Features by Category
Functionality
Not enough data
8.0
106
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.3
103
|
Verified
Support
Not enough data
7.6
104
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
103
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
CM.com and Twilio are categorized as WhatsApp Marketing, Communication Platform as a Service (CPaaS), and RCS Business Messaging
Unique Categories
CM.com is categorized as Conversational Commerce Platforms and VoIP Providers
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CM.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.3%
Renewables & Environment
9.1%
Pharmaceuticals
9.1%
Leisure, Travel & Tourism
9.1%
Internet
9.1%
Other
36.4%
Computer Software
17.8%
Information Technology and Services
10.9%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
CM.com has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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