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Compare CloudTalk and Toky 
Featured Products
At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$20 user/month (billed annually)
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Toky. Users appreciate its robust features like the Smart Dialer and Power Dialer, which streamline workflows and enhance productivity.
- According to verified reviews, Toky is praised for its user-friendly interface and seamless app integrations, making it easy for users to manage calls and texts without needing coding experience. However, it struggles to match the comprehensive feature set that CloudTalk offers.
- Users say that CloudTalk's implementation process is smooth and flexible, allowing for quick setup and minimal disruption to daily operations. In contrast, Toky has received feedback indicating some configuration challenges that may hinder its usability for certain workflows.
- Reviewers mention that CloudTalk provides excellent support quality, with many users highlighting the responsiveness and helpfulness of the support team. Toky, while having some positive feedback, generally falls short in this area, with users noting that support could be improved.
- G2 reviewers highlight that CloudTalk's connection rates are consistently high across various regions, making it a reliable choice for businesses operating internationally. Toky, while capable of making global calls, does not receive the same level of praise for connection stability.
- According to recent user feedback, Toky offers unique features like downloadable call recordings and transcripts, which some users find beneficial. However, CloudTalk's extensive reporting and dashboard capabilities are often cited as superior, providing deeper insights into call performance and team productivity.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
CloudTalk
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.7
1,398
7.5
27
Ease of Use
9.1
1,426
7.7
28
Ease of Setup
8.9
1,039
8.3
19
Ease of Admin
8.9
607
8.3
19
Quality of Support
8.8
1,267
6.9
26
Has the product been a good partner in doing business?
8.9
608
8.1
18
Product Direction (% positive)
8.8
1,360
6.5
27
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
638
|
Verified
7.4
7
|
Verified
7.8
506
Feature Not Available
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
571
|
Verified
7.3
13
|
Verified
8.4
573
|
Verified
7.4
12
|
Verified
8.6
562
|
Verified
7.1
11
|
Verified
8.2
510
Feature Not Available
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
8.3
5
|
Verified
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
8.7
5
|
Verified
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Administrative
8.5
581
|
Verified
6.8
11
|
Verified
8.8
587
|
Verified
8.0
15
|
Verified
8.7
621
|
Verified
6.7
14
|
Verified
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
6.9
7
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
228
|
Verified
7.1
13
|
Verified
6.5
136
Feature Not Available
7.1
156
|
Verified
6.7
7
6.3
129
Feature Not Available
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
6.9
7
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
169
|
Verified
7.9
11
|
Verified
8.3
178
|
Verified
7.2
10
|
Verified
Advanced Features
7.6
160
|
Verified
6.9
7
|
Verified
7.6
151
|
Verified
7.2
9
|
Verified
8.9
207
|
Verified
6.8
10
|
Verified
Agentic AI - Outbound Call Tracking
7.4
89
Not enough data
7.4
89
Not enough data
Calling
9.0
466
7.8
10
8.1
398
6.4
7
8.5
425
6.7
8
8.8
442
8.0
9
8.2
101
Not enough data
Contacts
8.1
417
6.3
8
8.0
391
6.5
8
8.2
402
6.9
8
Insights
8.4
416
4.8
7
8.4
406
5.6
8
8.3
383
6.7
9
7.1
345
3.9
6
7.5
350
5.0
7
7.9
94
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Toky are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Toky has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.5%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Toky has no discussions with answers
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