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Compare CloudTalk and Toky 
Featured Products
At a Glance
Market Segments
Small-Business (63.7% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$20 user/month (billed annually)
CloudTalk
Star Rating
(1,737)4.4 out of 5
Market Segments
Small-Business (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how clean and easy the platform is, allowing agents to get up to speed rapidly compared to traditional call center systems.
- According to verified reviews, Toky offers unique features like app integrations and the ability to make global calls, which users find beneficial. Reviewers highlight its straightforward interface and the capability to download call recordings and transcripts, making it a versatile tool for small businesses.
- Users say that CloudTalk provides superior support quality, with a score that reflects its responsiveness and helpfulness. Many users mention that the support team is knowledgeable and quick to resolve issues, enhancing the overall user experience.
- Reviewers mention that while Toky has a solid feature set, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. This can be a drawback for businesses looking for a highly customizable solution.
- G2 reviewers highlight that CloudTalk's reporting and dashboard capabilities are robust, offering clear visibility into call activity and performance. Users appreciate the detailed insights that help them track metrics effectively, which is crucial for optimizing call center operations.
- According to recent feedback, Toky is recognized for its affordability, with a competitive entry-level price. However, users also note that its overall satisfaction ratings are lower compared to CloudTalk, indicating that while it may be budget-friendly, it may not fully meet all user expectations.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
CloudTalk
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.7
1,498
7.5
27
Ease of Use
9.1
1,527
7.7
28
Ease of Setup
8.9
1,137
8.3
19
Ease of Admin
8.9
632
8.3
19
Quality of Support
8.8
1,360
6.9
26
Has the product been a good partner in doing business?
8.9
632
8.1
18
Product Direction (% positive)
8.8
1,451
6.5
27
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
88
Not enough data
8.7
76
Not enough data
Performance
8.9
79
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
703
|
Verified
7.4
7
|
Verified
7.8
506
Feature Not Available
7.6
489
Not enough data
7.9
529
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
7.3
13
|
Verified
8.4
572
|
Verified
7.4
12
|
Verified
8.6
565
|
Verified
7.1
11
|
Verified
8.2
516
Feature Not Available
8.2
523
|
Verified
Not enough data
8.5
521
|
Verified
8.3
5
|
Verified
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
8.7
5
|
Verified
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
6.8
11
|
Verified
8.8
590
|
Verified
8.0
15
|
Verified
8.7
639
|
Verified
6.7
14
|
Verified
8.8
590
|
Verified
Not enough data
8.3
515
|
Verified
6.9
7
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
221
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
230
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.3
27
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
236
|
Verified
7.1
13
|
Verified
6.5
137
Feature Not Available
7.1
156
|
Verified
6.7
7
6.3
129
Feature Not Available
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
6.9
7
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
170
|
Verified
7.9
11
|
Verified
8.3
178
|
Verified
7.2
10
|
Verified
Advanced Features
7.6
160
|
Verified
6.9
7
|
Verified
7.6
151
|
Verified
7.2
9
|
Verified
8.9
209
|
Verified
6.8
10
|
Verified
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
477
7.8
10
8.1
398
6.4
7
8.5
427
6.7
8
8.8
450
8.0
9
8.3
105
Not enough data
Contacts
8.1
417
6.3
8
8.0
391
6.5
8
8.2
403
6.9
8
Insights
8.4
422
4.8
7
8.4
407
5.6
8
8.3
382
6.7
9
7.2
344
3.9
6
7.5
350
5.0
7
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Toky are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Toky has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
9.4%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
64.9%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Toky has no discussions with answers
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