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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $15.00 5 users Per Month
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSquaretalk
Star Rating
(116)4.8 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 5 users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudTalk has a solid star rating of 4.4, but Squaretalk outshines it with a higher rating of 4.8, indicating a more favorable overall user experience.
- Reviewers mention that while CloudTalk is popular among small businesses (64.9% of reviews), Squaretalk also caters to this segment effectively, though slightly less (57.8% of reviews), suggesting both products are well-suited for smaller enterprises.
- G2 users highlight that CloudTalk's entry-level price starts at $19.00, which is higher than Squaretalk's starting price of $15.00, making Squaretalk a more budget-friendly option for new users.
- Users on G2 report that Squaretalk excels in meeting requirements with a score of 9.6 compared to CloudTalk's 8.7, indicating that Squaretalk may offer more comprehensive features that align with user needs.
- Reviewers mention that Squaretalk's quality of support is rated at 9.8, significantly higher than CloudTalk's 8.8, suggesting that users may find more reliable assistance and resources with Squaretalk.
- Users say that Squaretalk's IVR feature scores a perfect 10.0, while CloudTalk's IVR is rated at 8.0, indicating that Squaretalk provides a superior interactive voice response experience, which is crucial for efficient customer interactions.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Squaretalk
Core
Starting at $15.00
5 users Per Month
Contact Center Platform
- Cloud Contact Center
- 1 local number*
- Integrated Webphone
Free Trial
CloudTalk
Free Trial is available
Squaretalk
No trial information availableRatings
Meets Requirements
8.7
1,389
9.6
67
Ease of Use
9.1
1,417
9.6
94
Ease of Setup
8.9
1,030
9.7
81
Ease of Admin
8.9
603
9.2
28
Quality of Support
8.8
1,258
9.8
67
Has the product been a good partner in doing business?
8.9
604
9.4
28
Product Direction (% positive)
8.8
1,351
9.6
63
Features by Category
Dialing Options
8.6
232
|
Verified
8.9
11
8.5
224
|
Verified
9.2
10
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
9.5
10
8.2
210
|
Verified
9.5
10
8.9
236
|
Verified
9.7
10
Automation
8.3
200
|
Verified
9.3
10
8.3
196
|
Verified
9.6
9
8.2
198
|
Verified
Feature Not Available
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Text Messaging
Not enough data
9.8
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
9.4
26
7.8
507
Feature Not Available
7.7
490
Feature Not Available
7.9
525
|
Verified
9.0
22
7.8
489
Feature Not Available
Generative AI
7.6
280
9.1
11
Functions
8.5
568
|
Verified
9.5
24
8.4
571
|
Verified
9.3
23
8.6
561
|
Verified
9.4
24
8.2
510
Not enough data
8.2
516
|
Verified
9.4
26
8.5
520
|
Verified
9.3
24
8.4
534
|
Verified
9.3
23
8.4
525
|
Verified
8.8
25
Agentic AI - Contact Center
7.9
144
9.2
6
8.3
144
9.6
8
8.2
143
8.7
5
8.1
142
9.0
5
Administrative
8.5
582
|
Verified
9.3
23
8.8
588
|
Verified
9.4
24
8.7
617
|
Verified
9.2
25
8.8
573
|
Verified
9.2
23
8.3
515
|
Verified
9.0
21
Functionality
Not enough data
9.2
18
Not enough data
9.1
19
Not enough data
8.9
19
Support
Not enough data
9.0
19
Not enough data
Feature Not Available
Not enough data
9.7
20
Workforce Management
8.7
110
|
Verified
9.6
8
8.7
105
|
Verified
9.3
9
8.6
95
|
Verified
Feature Not Available
8.7
101
|
Verified
Feature Not Available
8.8
106
Feature Not Available
Administration
8.8
115
|
Verified
10.0
8
8.9
113
|
Verified
8.8
7
8.8
118
|
Verified
9.8
7
8.5
107
|
Verified
9.3
7
8.7
100
|
Verified
8.9
9
Platform
7.8
211
9.7
13
8.3
227
9.6
13
8.1
225
9.4
12
8.5
234
9.5
11
8.2
236
9.7
11
8.1
221
10.0
12
8.2
225
9.4
13
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
9.4
12
8.7
230
9.7
13
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
9.4
12
8.7
239
9.5
13
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Feature Not Available
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Squaretalk are categorized as Auto Dialer, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, Contact Center Quality Assurance, and Cloud PBX Platforms
Squaretalk is categorized as Communication Platform as a Service (CPaaS), AI Voice Assistants, and SMS Marketing
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Squaretalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Marketing and Advertising
14.8%
Information Technology and Services
13.0%
Information Services
5.2%
Education Management
5.2%
Computer Software
5.2%
Other
56.5%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Squaretalk has no discussions with answers
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