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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (73.3% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansOutReach
Star Rating
(15)4.2 out of 5
Market Segments
Mid-Market (73.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about OutReachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudTalk excels in ease of use with a score of 9.1, while OutReach lags behind at 7.6, making CloudTalk a more user-friendly option for teams looking to get started quickly.
- Reviewers mention that CloudTalk's quality of support is rated at 8.8, significantly higher than OutReach's 7.5, indicating that users may find more reliable assistance when issues arise with CloudTalk.
- G2 users highlight CloudTalk's advanced features like "Call Monitoring" and "Performance Evaluation," both rated at 8.8 and 8.6 respectively, which provide robust tools for managing agent performance, whereas OutReach does not offer comparable ratings in these areas.
- Users on G2 appreciate CloudTalk's "Scalability" with a score of 9.5, suggesting it can grow with a business, while OutReach's scalability features are less emphasized, potentially limiting its adaptability for expanding teams.
- Reviewers say that CloudTalk's "Integrations" score of 9.4 is a standout feature, allowing seamless connectivity with other tools, while OutReach's integration capabilities are rated lower at 6.7, which may hinder workflow efficiency.
- Users report that CloudTalk's "Call Recording" feature is rated at 8.7, providing a reliable way to track conversations, while OutReach's similar feature is rated slightly lower at 8.5, indicating a minor edge for CloudTalk in this essential area.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
OutReach
No pricing availableFree Trial
CloudTalk
Free Trial is available
OutReach
No trial information availableRatings
Meets Requirements
8.7
1,389
8.5
11
Ease of Use
9.1
1,417
7.6
12
Ease of Setup
8.9
1,030
Not enough data
Ease of Admin
8.9
603
Not enough data
Quality of Support
8.8
1,258
7.5
8
Has the product been a good partner in doing business?
8.9
604
Not enough data
Product Direction (% positive)
8.8
1,351
8.1
12
Features by Category
Dialing Options
8.6
232
|
Verified
8.0
9
8.5
224
|
Verified
7.9
8
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
7.7
5
8.2
210
|
Verified
6.7
8
8.9
236
|
Verified
8.5
8
Automation
8.3
200
|
Verified
7.1
8
8.3
196
|
Verified
7.8
6
8.2
198
|
Verified
6.4
7
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and OutReach are categorized as Auto Dialer
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
OutReach has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OutReach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Computer Software
46.7%
Consulting
6.7%
Wholesale
6.7%
Marketing and Advertising
6.7%
Information Technology and Services
6.7%
Other
26.7%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
OutReach has no discussions with answers
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