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At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$19.99 per month
$0.99 1 Resolution
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,707)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClickDesk. Users appreciate its user-friendly interface and the ability to keep customer conversations organized, which enhances daily operations.
- Users say that ClickDesk offers unique features like video calling, which allows for real-time conversations with clients regardless of location. This capability is particularly valued by those looking to expand their reach, although it may not be as robust in other areas compared to Fin by Intercom.
- According to verified reviews, Fin by Intercom shines in its ease of use and setup, with many users highlighting the straightforward onboarding process. Reviewers have noted that the tool is simple to navigate, making it a preferred choice for teams that need to hit the ground running.
- Reviewers mention that ClickDesk, while offering solid features for customer support and sales, struggles with overall market presence and recent user engagement, as evidenced by its lack of recent reviews. This may indicate a need for improvement in user retention and satisfaction.
- Users appreciate the detailed and organized Content and Guidance docs provided by Fin by Intercom, which help teams fine-tune their interactions. This level of support is often cited as a key factor in enhancing productivity and ensuring effective communication with customers.
- G2 reviewers highlight that while ClickDesk has some strong points, such as its ticket creation and response user experience, it falls short in overall market presence and user feedback volume compared to Fin by Intercom, which has a much larger user base and more recent positive feedback.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
ClickDesk
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.8
2,827
Ease of Use
8.5
44
8.9
2,857
Ease of Setup
8.7
22
8.4
1,466
Ease of Admin
8.1
24
8.6
1,312
Quality of Support
7.8
43
8.6
2,723
Has the product been a good partner in doing business?
8.0
23
8.8
1,309
Product Direction (% positive)
7.9
44
8.8
2,678
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.6
1100
|
Verified
8.4
17
|
Verified
8.8
1118
|
Verified
8.6
17
|
Verified
8.7
1095
|
Verified
8.8
18
|
Verified
8.6
1144
|
Verified
9.4
15
8.3
680
|
Verified
Feature Not Available
8.8
1136
|
Verified
8.9
17
|
Verified
8.8
1060
|
Verified
8.8
17
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
9.0
17
|
Verified
8.8
891
|
Verified
8.9
18
|
Verified
8.8
1090
|
Verified
9.4
17
|
Verified
9.4
1264
|
Verified
8.6
17
|
Verified
8.3
812
Feature Not Available
7.6
522
Platform
8.6
6
|
Verified
8.1
720
|
Verified
8.1
30
|
Verified
8.2
1267
|
Verified
9.5
7
|
Verified
8.7
823
|
Verified
8.9
6
|
Verified
8.6
789
|
Verified
8.3
16
|
Verified
8.1
1015
|
Verified
8.8
16
|
Verified
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
7.9
26
|
Verified
9.2
1441
|
Verified
7.3
27
|
Verified
8.9
1449
|
Verified
8.0
22
8.7
1191
|
Verified
8.2
24
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
8.1
30
|
Verified
8.2
1267
|
Verified
7.7
25
|
Verified
8.7
1094
|
Verified
7.8
24
|
Verified
8.2
1043
|
Verified
7.9
24
8.7
1247
|
Verified
7.7
24
|
Verified
8.9
1319
|
Verified
7.4
26
|
Verified
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ClickDesk has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Customer Self-Service
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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