ClickDesk

ClickDesk Alternatives & Competitors

Looking for alternatives to ClickDesk? Tons of people want Live Chat software to help with knowledge base, team inbox , and notifications. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat software that reviewers voted best overall compared to ClickDesk. Based on reviewer data you can see how ClickDesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

content

Top 20 Alternatives & Competitors to ClickDesk

    #1
    #1
  1. Freshdesk

    (2,192)4.4 out of 5
    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Reviewers say compared to ClickDesk, Freshdesk is:

    Better at support
    Easier to do business with
    Easier to admin
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Reviewers say compared to ClickDesk, Freshdesk is:

    Better at support
    Easier to do business with
    Easier to admin

    Freshdesk review by Ferason M.
    "Freshdesk is the number 1 Help Desk software : Freshdesk have captivated us the great part of their functions. For example, its comfortable orientation towards the realization of onboarding, and the organization of its self-service portal, which is also very easy to learn to use. We like your call routing system (usually almost everything related to calls is well above average). "
    #2
    #2
  3. Salesforce Service Cloud

    (1,738)4.1 out of 5
    Optimized for quick response
    The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    Reviewers say compared to ClickDesk, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Better at support
  4. The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    Reviewers say compared to ClickDesk, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Better at support

    SF Service Cloud review by Steven A.
    "The best program of social integration and CRM in the market: Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose."
    #3
    #3
  5. Zoho Desk

    (1,386)4.3 out of 5
    Optimized for quick response
    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Reviewers say compared to ClickDesk, Zoho Desk is:

    Better at support
    Better at meeting requirements
    Easier to do business with
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Reviewers say compared to ClickDesk, Zoho Desk is:

    Better at support
    Better at meeting requirements
    Easier to do business with

    Zoho Desk review by Santiago Jose M.
    "An excellent tool for customer service: One of the advantages that comes out of Zoho Desk is how easy it is to use it. The design is almost perfect. It allows me to track each ticket thanks to a simple process. The taskbar is well arranged. It allows you to chat live and create a ticket simultaneously. It offers a free version ideal for those who want to know the software. Its price is competitive."
    #4
    #4
  7. LiveAgent

    (1,040)4.5 out of 5
    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Reviewers say compared to ClickDesk, LiveAgent is:

    Better at support
    Easier to do business with
    Easier to admin
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Reviewers say compared to ClickDesk, LiveAgent is:

    Better at support
    Easier to do business with
    Easier to admin

    LiveAgent review by Carl D.
    "Liveagent, großartige Support-Plattform: LiveAgent ist ein total komplettes Gerät, obwohl ich in meiner Veröffentlichung am einfachsten HelpDesk und LiveChat verwendet habe, die der wichtigste Bestandteil des Dienstprogramms sind. Mit LiveAgent Chat konnte ich unzähligen Kunden dabei helfen, Zweifel an unseren Gemälden auszuräumen. Das Befriedigende für mich ist Knowledgebase, da es verhindert, dass das Gerät durch die Entwicklung unnötiger Arbeit gesättigt wird, indem positive Probleme behoben werden, die auf unseren Knowledgebase-Seiten behoben werden. Sie könnten auch mithilfe von Abteilungen organisieren, und es ist ein äußerst gutes Konzept, die Bilder unter unseren Leitern zu verteilen. Als HelpDesk können Sie dazu beitragen, Probleme bei Ihren Kunden aus der Ferne zu beheben, Desktop-Computer und Screenshots gemeinsam zu nutzen ... All dies wird über ein sehr gut vorbereitetes Preisschild-Gerät ausgeführt, das Sie zuvor konfigurieren sollten, um Hierarchien oder Rollen für jeden Mitarbeiter der Hilfe einzurichten ... Los Angeles bietet auch eine Handy-Software an, die Sie möglicherweise als Alternative anbieten, obwohl sie im Vergleich zur Computerversion recht zurückhaltend ist."
    #5
    #5
  9. Intercom

    (770)4.3 out of 5
    Optimized for quick response
    Intercom allows you to communicate personally with every single customer.

    Reviewers say compared to ClickDesk, Intercom is:

    Slower to reach roi
    Better at support
    Easier to admin
  10. Intercom allows you to communicate personally with every single customer.

    Reviewers say compared to ClickDesk, Intercom is:

    Slower to reach roi
    Better at support
    Easier to admin

    Intercom review by Alexander A.
    "Intercom has everything that is needed to optimize communication with customers: Excellent communication platform. Intercom has special functions for different work teams, including sales management, online assistance, and marketing campaigns. We like that for only $ 49 we can obtain so many products for the handling of technical assistance. Intercom integrates with social networks, allows to segment audiences, tag messages, and create participation analysis. "
    #6
    #6
  11. LiveChat

    (632)4.5 out of 5
    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Reviewers say compared to ClickDesk, LiveChat is:

    Better at support
    Easier to admin
    Easier to do business with
  12. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Reviewers say compared to ClickDesk, LiveChat is:

    Better at support
    Easier to admin
    Easier to do business with

    LiveChat review by Rudy C. E.
    "The Platform that made your customer service the fastest and most effective.: I really like this program because it is really good, efficient and easy to use, it provides us with information to follow up on the requests of our clients. I love that it has two versions, because it gives me flexibility, since it is possible to manage it as much as with mobile devices, as well as desktop computers. In addition, it is easily integrated with another live chat program, which gives us a greater reach as a company."
    #7
    #7
  13. BirdEye

    (461)4.7 out of 5
    Optimized for quick response
    BirdEye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Reviewers say compared to ClickDesk, BirdEye is:

    Better at support
    Easier to do business with
    Easier to admin
  14. BirdEye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Reviewers say compared to ClickDesk, BirdEye is:

    Better at support
    Easier to do business with
    Easier to admin

    BirdEye review by S V.
    "Best marketing investment we ever made: We recently partnered with BirdEye for our patient experience and marketing effort. It has only been 3 months and we are blown away by the results. The product is great, their dashboard is pretty easy to use and most importantly, our account manager goes over and above to help us. The implementation was quick with good collaboration between their technical staff and our IT team. They were pretty accommodative on some of the features we requested with quick turnaround. We talk to our account manager every week and all our requests are taken care. The overall experience has just been great. "
    #8
    #8
  15. LiveZilla

    (420)4.6 out of 5
    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Reviewers say compared to ClickDesk, LiveZilla is:

    Easier to do business with
    Easier to admin
    Better at support
  16. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Reviewers say compared to ClickDesk, LiveZilla is:

    Easier to do business with
    Easier to admin
    Better at support

    LiveZilla review by Edward M.
    "Livezilla expands business opportunities: It's amazing how livezilla has helped improve the experience of our users, thanks to live chat they feel much more comfortable browsing our website and do not bother us at all to ask any question, however simple it may seem."
    #9
    #9
  17. Zendesk Chat

    (344)4.3 out of 5
    Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.

    Reviewers say compared to ClickDesk, Zendesk Chat is:

    Better at support
    Better at meeting requirements
    More usable
  18. Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.

    Reviewers say compared to ClickDesk, Zendesk Chat is:

    Better at support
    Better at meeting requirements
    More usable

    Zendesk Chat review by Charles H.
    "Zendesk - The best live chat software: I like that I can embed a chat widget on my website and when a visitor comes to my site I can engange them through the live chat and then from my zendesk dashboard I get usefull information such as on which page the person using the livechat is at. I also like that file sending is supported and customers can provide screenshots or pictures so as to get help from our agents. In addition, chat ratings in zendesk chat are a great way to collect feedback on how our support has been and the ratings help us develop better support content to our customers.Pre-chat forms help us collect information about visitors before starting a chat which we find very benefitial."
    #10
    #10
  19. Drift

    (315)4.4 out of 5
    Optimized for quick response
    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Reviewers say compared to ClickDesk, Drift is:

    Better at support
    Easier to do business with
    Better at meeting requirements
  20. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Reviewers say compared to ClickDesk, Drift is:

    Better at support
    Easier to do business with
    Better at meeting requirements

    Drift review by Tim M.
    "Getting started with conversational marketing - it's easier than you think: We implemented the pro-edition of Drift and our CSM had us up and running in about half the time we had planned based on her clear understanding of the tool and quick uptake on how our business works."
    #11
    #11
  21. Podium

    (229)4.8 out of 5
    Optimized for quick response
    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Reviewers say compared to ClickDesk, Podium is:

    Better at support
    Easier to do business with
    Easier to admin
  22. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Reviewers say compared to ClickDesk, Podium is:

    Better at support
    Easier to do business with
    Easier to admin

    Podium review by Whitney B.
    "Podium Is my FAVORITE: I love this product and use it every day. The thing I love the most is you can literally use Podium for all your communication. Also, I love the fact that as a bonus you can boost your reviews. It is super simple to add users, get the team involved and start taking care of customer needs. The support team is also FANTASTIC and always helpful!"
    #12
    #12
  23. Genesys PureEngage

    (244)4.3 out of 5
    Optimized for quick response
    Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to ClickDesk, Genesys PureEngage is:

    Slower to reach roi
    More expensive
  24. Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to ClickDesk, Genesys PureEngage is:

    Slower to reach roi
    More expensive

    Genesys PureEngage review by Isaiah P.
    "PureEngage Is the Best Genesys Platform by far!: Spoken IVR Routing is amazing. It is a time saver not only for customers, but for also developers. With it, customers can just speak their product instead of having to go through a long menu of options. In addition, reviewing real time statistics is easy when using Genesys Pulse! The best part is that the resource demand to use it is minimal as it is web based. Other real time statistic systems are program based, which drives down the performance of your computer. But not with Genesys Pulse!"
    #13
    #13
  25. Userlike

    (201)4.4 out of 5
    Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Reviewers say compared to ClickDesk, Userlike is:

    Better at support
    Easier to admin
    Easier to do business with
  26. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Reviewers say compared to ClickDesk, Userlike is:

    Better at support
    Easier to admin
    Easier to do business with

    Userlike review by Viva S.
    "The best live chat has Userlike: Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best"
    #14
    #14
  27. Olark

    (202)4.3 out of 5
    Optimized for quick response
    Olark - Talk with your customers now with beautiful, easy to install live chat software.

    Reviewers say compared to ClickDesk, Olark is:

    Better at support
    Easier to do business with
    Easier to admin
  28. Olark - Talk with your customers now with beautiful, easy to install live chat software.

    Reviewers say compared to ClickDesk, Olark is:

    Better at support
    Easier to do business with
    Easier to admin

    Olark review by ALLY S.
    "Great tool for engaging wirh live users on the website: We really like Olark because it has all the needed functionalities to chat with customers and to engage with them thereby increasing sales. The real time notification system and user behavior analytics are really awesome to use. Also there is a report that can be downloaded weekly showing the user data and their analytics in all formats like excel and PDF. We also like the new feature of adding more agents so that the work can be shared to different agents."
    #15
    #15
  29. Kayako

    (188)4.1 out of 5
    Optimized for quick response
    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Reviewers say compared to ClickDesk, Kayako is:

    Slower to reach roi
    Better at support
  30. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Reviewers say compared to ClickDesk, Kayako is:

    Slower to reach roi
    Better at support

    Kayako review by Christopher A.
    "¡Software necesario para construir bases sólidas con clientes!: Este software es necesario para construir una buena base de atención al cliente de manera rápida ya accesible para todos los agentes. Lo que más amo acerca de Kayako es que los reportes pueden ser fácilmente descargados en documentos CVS que están perfectamente ordenados, por lo que es fácil exportarlos a un abase de datos interna que nos permite el análisis de los datos propocionados. Asimismo, construir y automatizar bajo nuevos criterios es simple para usuarios con experiencia y conocimientos en el área de tecnología."
    #16
    #16
  31. Genesys PureConnect

    (197)4.2 out of 5
    Optimized for quick response
    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to ClickDesk, Genesys PureConnect is:

    Slower to reach roi
    More expensive
  32. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to ClickDesk, Genesys PureConnect is:

    Slower to reach roi
    More expensive

    Genesys PureConnect review by Paul S.
    "PureConnect - The Right Solution: System flexibility and the ease of development and change. Integration is easy, regardless of the platform. Tools work. We are using the cloud version of PureConnect, we have not experienced even a single minute of downtime in over five years. We couldn't have achieved that if we managed it ourselves."
    #17
    #17
  33. Helpshift

    (214)4.3 out of 5
    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Reviewers say compared to ClickDesk, Helpshift is:

    Better at support
    Easier to do business with
    Easier to admin
  34. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Reviewers say compared to ClickDesk, Helpshift is:

    Better at support
    Easier to do business with
    Easier to admin

    Helpshift review by Zackary M.
    "A Positive, Responsive Interface : The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place. "
    #18
    #18
  35. Pure Chat

    (183)4.4 out of 5
    Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.

    Reviewers say compared to ClickDesk, Pure Chat is:

    Better at support
    Easier to do business with
    Easier to admin
  36. Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.

    Reviewers say compared to ClickDesk, Pure Chat is:

    Better at support
    Easier to do business with
    Easier to admin

    Pure Chat review by joey w.
    " a very necessary and useful tool: I like it a lot because it is a very simple solution to be able to support the clients in real time thanks to its control panel that is quite simple and intuitive, it is easy to implement and no guidance or previous experience is needed to use it, for what I consider a great ally."
    #19
    #19
  37. Zoho SalesIQ

    (191)4.4 out of 5
    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Reviewers say compared to ClickDesk, Zoho SalesIQ is:

    Better at support
    Easier to do business with
    Easier to admin
  38. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Reviewers say compared to ClickDesk, Zoho SalesIQ is:

    Better at support
    Easier to do business with
    Easier to admin

    Zoho SalesIQ review by Marjorie T.
    "Live chat, the best option to meet your customers: Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge. "
    #20
    #20
  39. Genesys PureCloud

    (165)4.1 out of 5
    Optimized for quick response
    Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to ClickDesk, Genesys PureCloud is:

    Slower to reach roi
    Easier to admin
    More expensive
  40. Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to ClickDesk, Genesys PureCloud is:

    Slower to reach roi
    Easier to admin
    More expensive

    Genesys PureCloud review by Carlos D.
    "PureCloud for Call Centers: It has a lot of features to get the maximum production for your Contact Center and has a friendly GUI. The Resource Center is good to check for solutions before to open Support Cases (even sometimes you can't find information for your issues there) and when you definitely need to open a Support Case the Customer Care Engineers are well trained and efficient."