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Compare Cisco Hosted Collaboration Solution and GoTo Connect 
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At a Glance
Market Segments
Enterprise (50.0% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Cisco Hosted Collaboration Solution
Star Rating
(12)4.0 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Hosted Collaboration SolutionGoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "GoTo Connect" excels in ease of setup with a score of 8.7, while "Cisco Hosted Collaboration Solution" falls short with a score of 6.2. Reviewers mention that the straightforward onboarding process of GoTo Connect significantly reduces the time to get started.
- Reviewers mention that "GoTo Connect" offers superior phone call quality, scoring 9.1 compared to Cisco's 8.1. Users on G2 highlight the clarity and reliability of calls as a major advantage for GoTo Connect.
- Users say that "Cisco Hosted Collaboration Solution" shines in instant messaging, achieving a score of 9.0, while "GoTo Connect" scores lower at 7.9. Reviewers appreciate the robust features and integrations available for messaging in Cisco's solution.
- G2 users report that "GoTo Connect" provides excellent voicemail to email functionality with a score of 8.9, while Cisco lacks this feature's effectiveness, leading to user frustration. Reviewers mention that the seamless integration of voicemail into email systems is a game-changer for productivity.
- Users report that "GoTo Connect" offers better document editing capabilities with a score of 8.9, while "Cisco Hosted Collaboration Solution" does not provide a comparable experience. Reviewers mention that the intuitive editing tools in GoTo Connect enhance collaboration among team members.
- Reviewers mention that "GoTo Connect" has a more favorable product direction score of 8.4 compared to Cisco's 6.8, indicating that users feel more confident in the future development and enhancements of GoTo Connect's features.
Pricing
Entry-Level Pricing
Cisco Hosted Collaboration Solution
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Cisco Hosted Collaboration Solution
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
9.1
11
9.0
1,122
Ease of Use
8.2
12
9.0
1,135
Ease of Setup
6.2
7
8.7
796
Ease of Admin
Not enough data
8.9
778
Quality of Support
8.8
10
8.8
1,097
Has the product been a good partner in doing business?
Not enough data
9.1
771
Product Direction (% positive)
6.8
11
8.4
1,087
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
8.1
9
9.2
902
|
Verified
7.9
8
8.0
393
|
Verified
9.0
8
7.8
445
|
Verified
7.6
9
7.9
381
|
Verified
7.6
9
8.7
647
|
Verified
8.1
9
9.1
734
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
8.5
8
8.2
475
|
Verified
8.3
8
8.2
501
6.7
8
8.4
504
|
Verified
Advanced Features
8.8
8
8.6
728
|
Verified
8.1
7
9.0
687
|
Verified
7.9
8
9.1
776
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cisco Hosted Collaboration Solution and GoTo Connect are categorized as VoIP Providers, UCaaS Platforms, and Contact Center
Unique Categories
Cisco Hosted Collaboration Solution is categorized as Video Conferencing and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Cisco Hosted Collaboration Solution
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Sporting Goods
8.3%
Non-Profit Organization Management
8.3%
Medical Devices
8.3%
Media Production
8.3%
Other
41.7%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Cisco Hosted Collaboration Solution has no discussions with answers
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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