# Cisco Hosted Collaboration Solution, GoTo Connect vs Nextiva Comparison

| | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 12 | 1,414 | 3,566 | 
| **Largest Market Segment** | Enterprise (50.0% of reviews) | Small-Business (70.5% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $27.00 1 User, Per month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Cisco Hosted Collaboration Solution

Pros:
- Features (1 reviews)
- Options Variety (1 reviews)


### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (11 reviews) | 9.0 (1140 reviews) | 9.0 (2834 reviews) | 
  | **Ease of Use** | 8.2 (12 reviews) | 9.0 (1153 reviews) | 8.7 (2883 reviews) | 
  | **Ease of Setup** | 6.2 (7 reviews) | 8.7 (813 reviews) | 8.4 (2168 reviews) | 
  | **Ease of Admin** | Not enough data | 8.9 (781 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.8 (10 reviews) | 8.8 (1114 reviews) | 9.0 (2819 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.1 (774 reviews) | 8.8 (1968 reviews) | 
  | **Product Direction (% positive)** | 6.8 (11 reviews) | 8.4 (1103 reviews) | 8.3 (2713 reviews) | 

---
## Pricing

### Cisco Hosted Collaboration Solution

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |
| **Nextiva** | N/A | N/A |

#### Documents

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | Not enough data | 
| **Storage** | Not enough data | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Quality Assurance

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | 7.3/10 | 29 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice** | Not enough data | 8.6 (22 reviews) | 9.4 (194 reviews) | 
| **Social** | Not enough data | 6.4 (18 reviews) | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 6.3 (20 reviews) | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 7.8 (19 reviews) | 8.2 (178 reviews) | 
| **Email** | Not enough data | 6.4 (18 reviews) | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (13 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.3 (21 reviews) | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.1 (18 reviews) | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.0 (18 reviews) | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 6.7 (16 reviews) | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 7.0 (17 reviews) | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 7.6 (17 reviews) | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 6.6 (16 reviews) | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 6.8 (16 reviews) | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 4.4 (6 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 3.9 (6 reviews) | 9.2 (11 reviews) | 

#### Administrative

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 6.7 (14 reviews) | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 8.3 (21 reviews) | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 7.5 (20 reviews) | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 7.9 (16 reviews) | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.2 (16 reviews) | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Conversational Platform

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | Not enough data | 8.8 (606 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.7 (624 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | 8.0/10 | 9 |
| **GoTo Connect** | 8.2/10 | 950 |
| **Nextiva** | 8.3/10 | 1790 |

#### Platform Basics - VoIP Providers

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (52 reviews) | 8.7 (65 reviews) | 
| **Call Management** | Not enough data | 9.1 (59 reviews) | 8.8 (92 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (51 reviews) | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 7.4 (54 reviews) | 8.1 (67 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (48 reviews) | 7.9 (53 reviews) | 
| **SIP trunking services** | Not enough data | 7.9 (48 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 8.1 (9 reviews) | 9.2 (913 reviews) ✓ Verified | 9.2 (1695 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (8 reviews) | 8.0 (397 reviews) ✓ Verified | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 9.0 (8 reviews) | 7.8 (451 reviews) ✓ Verified | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | 7.6 (9 reviews) | 7.9 (384 reviews) ✓ Verified | 7.7 (830 reviews) | 
| **Conference Calls** | 7.6 (9 reviews) | 8.7 (652 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.1 (9 reviews) | 9.1 (738 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (26 reviews) | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (25 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (26 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 8.5 (8 reviews) | 8.2 (478 reviews) ✓ Verified | 8.0 (903 reviews) | 
| **Browser Extension** | 8.3 (8 reviews) | 8.2 (504 reviews) | 8.1 (898 reviews) | 
| **Individual Download** | 6.7 (8 reviews) | 8.4 (507 reviews) ✓ Verified | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Hold Music** | 8.8 (8 reviews) | 8.6 (733 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 8.1 (7 reviews) | 9.0 (693 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 7.9 (8 reviews) | 9.1 (781 reviews) ✓ Verified | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.0 (101 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Feature Not Available | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (82 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (109 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.9 (96 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Cisco Hosted Collaboration Solution (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to GoTo Connect (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Nextiva (3):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Hosted Collaboration Solution | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Small-Business** | 16.7% | 70.5% | 77.3% | 
| **Mid-Market** | 33.3% | 24.8% | 21.5% | 
| **Enterprise** | 50.0% | 4.7% | 1.2% | 

### By Industry

#### Cisco Hosted Collaboration Solution

- **Information Technology and Services:** 25.0%
- **Sporting Goods:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Medical Devices:** 8.3%
- **Media Production:** 8.3%
- **Financial Services:** 8.3%
- **Education Management:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Software:** 8.3%
- **Computer & Network Security:** 8.3%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Cisco Hosted Collaboration Solution

- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56386 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1363 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1363 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1363 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Cisco Hosted Collaboration Solution

No discussions available for this product.

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-hosted-collaboration-solution-vs-goto-connect-vs-nextiva)