Compare Cisco Hosted Collaboration Solution and GoTo Connect 
Featured Products
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Small-Business (70.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Cisco Hosted Collaboration Solution
Star Rating
(12)4.0 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Hosted Collaboration SolutionGoTo Connect
Star Rating
(1,408)4.4 out of 5
Market Segments
Small-Business (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user-friendliness, with many praising its intuitive setup process. Users appreciate the excellent sound quality and the ease of use, highlighting how the platform streamlines business communication effectively.
- Users say that Cisco Hosted Collaboration Solution offers robust voice quality, making it a preferred choice for those who prioritize audio performance. However, some have noted that the support can be lacking, which may hinder the overall user experience.
- According to verified reviews, GoTo Connect stands out for its strong support team, with users mentioning how helpful they are during implementation and ongoing changes. This level of support contributes to a smoother experience compared to Cisco, where users have expressed frustration with support responsiveness.
- Reviewers mention that GoTo Connect is particularly well-suited for small businesses, as evidenced by the majority of its reviews coming from this segment. In contrast, Cisco's user base is more heavily weighted towards enterprise users, which may not align with the needs of smaller organizations.
- G2 reviewers highlight that GoTo Connect's mobile app is a significant advantage, allowing field users to stay connected easily. This feature is crucial for businesses with remote teams, while Cisco's offerings may not provide the same level of mobile accessibility.
- Users report that while both platforms offer solid features, GoTo Connect generally receives higher satisfaction ratings across various metrics, including ease of setup and overall usability. This suggests that for many users, GoTo Connect may provide a more seamless day-to-day experience.
Pricing
Entry-Level Pricing
Cisco Hosted Collaboration Solution
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Cisco Hosted Collaboration Solution
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
9.1
11
9.0
1,138
Ease of Use
8.2
12
9.0
1,151
Ease of Setup
6.2
7
8.7
812
Ease of Admin
Not enough data
8.9
781
Quality of Support
8.8
10
8.8
1,112
Has the product been a good partner in doing business?
Not enough data
9.1
774
Product Direction (% positive)
6.8
11
8.4
1,102
Features by Category
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
64
Not enough data
9.1
61
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Generative AI
Not enough data
7.7
13
Functions
Not enough data
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
Not enough data
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
52
Not enough data
9.1
59
Not enough data
8.3
51
Not enough data
7.4
54
Not enough data
9.0
48
Not enough data
7.9
48
Basic Communication
8.1
9
9.2
912
|
Verified
7.9
8
8.0
397
|
Verified
9.0
8
7.8
450
|
Verified
7.6
9
7.9
384
|
Verified
7.6
9
8.7
652
|
Verified
8.1
9
9.1
738
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
6.9
26
Access
8.5
8
8.2
478
|
Verified
8.3
8
8.2
504
6.7
8
8.4
507
|
Verified
Advanced Features
8.8
8
8.6
733
|
Verified
8.1
7
9.0
693
|
Verified
7.9
8
9.1
781
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cisco Hosted Collaboration Solution and GoTo Connect are categorized as VoIP Providers, UCaaS Platforms, and Contact Center
Unique Categories
Cisco Hosted Collaboration Solution is categorized as Video Conferencing and Call Center Infrastructure (CCI)
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Reviews
Reviewers' Company Size
Cisco Hosted Collaboration Solution
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Sporting Goods
8.3%
Non-Profit Organization Management
8.3%
Medical Devices
8.3%
Media Production
8.3%
Other
41.7%
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
Cisco Hosted Collaboration Solution has no discussions with answers
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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